OBJECTIVE:

• 8 years of in depth experience as a Business analyst in various facets of the Insurance and Healthcare domain where responsibilities included implementing business analysis, requirements management and data analysis, Business rules management, requirement elicitation, requirement documentation and prioritization, UML modeling, Use case design, quality testing, UAT support, for application development.

PROFESSIONAL SUMMARY:

• Over 8 years of experience in gathering business requirements, defining process flow, system analysis, business process modeling and analysis.
• Experienced in conducting Joint Application Development (JAD), project meetings, reviews, walkthroughs and customer interviews.
• Expertise in writing Business Requirements Documents (BRD), Functional Specifications Documents (FSD), Non Functional Specifications Documents, System Design Specification, Use Cases, mockups, and manuals.
• Experience in implementing Waterfall and Iterative Software Development Life Cycle (SDLC) methodologies such as Rational Unified Process (RUP) and Agile.
• Expertise in feasibility requirements analysis, design, construction, testing, implementation, and UML methodology.
• Proficient and coordinating various technical and managerial teams to develop process and verifying adherence using the Requirements Traceability Matrix (RTM).
• Experience in managing requirement using tools like Rational Requisite Pro, and Microsoft project for Project Management.
• Proficient with Active Directory, DNS, GPO, Windows Server.
• Contributed to work as a part of the Active Directory Team.
• Wide knowledge of Active Directory architecture design and implications.
• Operational knowledge of Microsoft Active Directory in a complex setting.
• Experience in developing test plans cases, scenarios and strategies as per the business requirements to match the functional requirements and UML diagrams.
• Experience in SQL queries to extract data from various database for data analysis and generating reports per the formal specified Subjects Matter Experts (SME’s).
• Wide experience in writing, editing, and teaching technical and general prose writing.
• Significantly experience in conducting User Acceptance Testing (UAT) verifying performance, reliability and fault tolerance issue.
• Excellent teamwork, verbal and written communication skills.
• Energetic, hardworking, responsible, individually capable to perform.

TECHNICAL SKILLS:

Project Management tools: Microsoft office tools namely Project, Visio Access, Excel, Word, Outlook, and PowerPoint.

SDLC/Design Methodologies: Unified Modeling Language (UML), RUP, Agile, RAD and Waterfall.

Modeling and Design Tools: Microsoft Visio, Rational Rose

Operating System: Microsoft Windows /XP/Vista/Window 7, LINUX and Mac OS.

Defect Management tool: Test Director, Quality Manager, QTP, Selenium and Clear Quest.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, GA

Business Systems Analyst

Responsibilities:

• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people for business domain areas.
• Worked with Change managers and Operational expert team ( Corporate and Field) to create detailed requirement documents to ensure accurate business requirements that allow Configuration. Assisted insurance QA Analyst with the test cases based on the gathered requirements and analyzed the existing property and casualty claims processing system.
• Developed the feature lists, functional requirements, non - functional requirements, use cases, and domain models for business domain application features, communicated with Tilling hast consultants and clients as required.
• Led the Health Care best practice and process to define the appropriate static and dynamic views of business domains using UML and other software development tools.
• Created detailed designs and prototypes for business domain application features, worked closely with software developers to ensure that business classes are developed properly.
• Used Visio to carry out the business modeling and object modeling effort to develop the information business architecture and workflow diagrams for the application for rapid and controlled Web Application development.
• Participated in the analysis of user interface design efforts; participated in design sessions, documented and validated recommendations.
• Fully involved in implementations / configurations on different IT solutions for Claim systems products in the Industry.
• Assisted in systems and business process support within the Enterprise business Solutions Department. Maintain test data files and monitor system configuration to ensure data integrity; review data loaded and processed to identify gaps and data anomalies
• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using Visio. Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Trained clients in the use of product definition tools and serve as a resource throughout the project implementation process.
• Extensive knowledge of web based document control system which was used to post, log and allow viewing of Submittamble, RFI’s, RFP’s, Fl’s, Meeting Minutes.

Environment: SQL Server, Hadoop, Microsoft Visio, Oracle 10g/9i, CRM, DML, MS Office, Rational Requisite Pro, RQM, Web Service, XML, iRise, Agile, EDI, QTP, QC, Selenium.

Confidential, Columbus, GA

Exchange Systems Analyst

Responsibilities:

• Gather requirements from Business stakeholders and allocate the same to IT teams.
• Understand the requirements and identify the impacted IT applications.
• Explain the best processes to the different IT teams and ensure 100% requirements compliance.
• Make sure the IT teams are aware of the requirements for all releases and track the status weekly/monthly.
• Schedule status meetings and reconcile the requirements.
• Used IBM tool ReqPro to track the requirements.

Environment: IBM ReqPro, Clear quest and SharePoint.

Confidential, Chicago IL

System Analyst

Responsibilities:

• Gathered requirements from Business Owners, stakeholders, Data Governance Team and the subject matter experts through meetings to understand needs of the system.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Systems Life Cycle methodologies. Prepared various artifacts for all the phases of RUP.
• Led JAD sessions with stakeholders to analyze system needs and integrate requirement to develop a consistent navigation structure
• Created business workflows on the claims module for the client to get a better understanding of the software and prepared a detailed BRD including all functional and non functional requirements.
• Used documentum to store and manage documents in a single repository using a secure web based system.
• Responsible for business analysis, requirement specifications, project planning and identifying the resources and implementation of the project.
• Performed the Gap analyses of the earlier systems, generated a detailed Requirements document describing new system architecture through Use Cases and Activity diagrams.
• Created functional flow diagrams, context diagrams and other high level diagrams for documenting the functionality of separate modules using MS-Visio and UML.
• Implemented Traceability Matrix and Business Requirement Specification Document verified the functionality coverage.
• Worked with the QA (Quality Assurance) team for designing Test Plan and Test Cases for the User Acceptance testing - Defined test cases, creating test scripts, analyzing bugs, interacting with QA / development teams in fixing errors and User Acceptance Testing (UAT).
• Used MS Project to maintain the project schedule and track projects status.
• Interfaced with end-users, obtaining approval, identifying information, procedures and decision flows, evaluating existing procedures, methods and technical documentation.
• Process all submittable and RFI’s to share file folder using Adobe PDF and logged all hard copies to file.

Environment: UML, RUP, MS-SharePoint, MS-Project 2000, MS-Visio, CMMI, TestDirector7.6, WinRunner7, windows 2007, Quality Center.

Confidential, Los Angeles, California

Business Analyst

Responsibilities:

• Played an active role in gathering, analyzing, and writing business requirements.
• Collected and documented business processes as well as business rules.
• Translated the business needs into system requirements and communicated with the business on a non-technical level.
• Documented the Functional Requirement Document, Non Functional Requirement Document.
• Adopting Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development. Planned all the RUP iterations and documented the artifacts throughout various phases. Conduct analyses of Business requirements and System specifications.
• Developed Use Cases and Activity Diagrams and performed GAP Analysis.
• Assisted in building a business analysis process model using Visio.
• Conducted JAD sessions between the end users and the development team.
• Worked with the software architects/developers to ensure that the applications conform to customer requirements.
• Assisted the PM in setting realistic project expectations and in evaluating the feasibility study and impact analysis.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Used SQL queries to modify data from different databases.
• Performed User Acceptance Testing and reporting the bugs to the development team.
• Conducted project related presentations and provided reports to the higher management.

Environment: RUP, .NET, Oracle, IBM Mainframes, SQL, UML, MS Visio, MS Project, Adobe Acrobat, JavaScript and SharePoint.

Confidential, Northbrook, IL

Quality Analyst

Responsibilities:

• Involved in various testing strategies like System/Integration/Regression/User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, Functionality Testing) of UI Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors. Assisting and providing sufficient information to PM for Maintaining Defect Matrix.
• Creation of SIT/UAT Test Plan Scenario document and UAT Test case documents in IBM rational RQM tool and defects in IBM Rational Clear Quest tool.
• Performed functional, regression and performance testing in user acceptance test (UAT) environment and approval of the application.
• Used IBM Rational Requisite Pro to improve the communication of project goals, enhance collaborative development, reduce project risk and increase the quality of application before deployment.
• Trained the end users group and documented the functional instruction and user guidelines for the same application.