EXPERIENCE:

Confidential

Project Manager / Sr. Business Systems Analyst

Oversee an experienced, dedicated, and self-sufficient technical team that develops and supports the DoD Self Service DS Logon product and program related authentication services.

• Lead daily Scrum sessions by acting as the team's Scrum Master.
• Develop and communicate project plans and schedules, lead Sprint cycles, and manage the product backlog, and create burndown charts.
• Lead a monthly review of the DS Logon roadmap with leadership and adjust priorities based on evolving business needs.
• Provide monthly product status updates to leadership on project accomplishments, current schedules, and future plans.
• Act as a key liaison and subject matter expert for customer support groups, internal and external DS Logon partners, and the Department of Veterans Affairs.
• Meet with internal and external customers to identify business processes, systems, and product requirements.
• Research, identify and develop solutions to problems, document specifications, and obtain approvals from leadership.
• Communicate product deployments and other program related activities or outages to all impacted customers.
• Cultivate relationships with internal and external customers and support groups.
• Support integrated regression and full systems tests by working and communicating with DS Logon partners and resolving issues expeditiously.
• Participate in process improvement efforts to improve products and services.
• Perform varied research on an array of issues related to the DS Logon product.
• Ensure contractual obligations are satisfied.

Confidential

Sr. Business Systems Analyst

• Develop and support business applications supporting the Department of Defense DoD Defense Enrollment Eligibility Reporting Systems DEERS , and DS Logon.
• Act as a liaison between customer and technical support groups.
• Meet with internal and external customers to identify business process, system, and product requirements.
• Research, identify and develop solutions to problems, and document requirement specifications.
• Develop user stories and review with key stakeholders.
• Support integrated systems tests, working with internal and external clients to resolve issues.
• Participate in projects, implementations, and process improvement task force teams.
• Work with technical writers to develop user documentation.

Sr. Project / Process Analyst

• Analyze, identify, and implement project specifications to support Human Resources, Finance, and Legal initiatives.
• Facilitate meetings with the business and technical communities and develop clear, concise, and unambiguous requirement documents.
• Establish, prescribe and monitor standard processes and procedures across the organization.
• Extract and analyze data, and develop status and metrics reports for various levels of management.
• Prepare user guides, and PowerPoint presentations, and provide training to staff members.
• Develop and manage project plans and test scripts, and mitigate project risks and issues.
• Lead testing and implementation efforts for medium to large scale projects, perform user acceptance testing, monitor activities against project schedule, and ensure quality of deliverables.
• Manage department's forecasting spreadsheet and develop 'forecast to actual' reports.
• Perform random audits to ensure process compliance, and assist with SOX, PCI, and HIPAA audits.
• Represent the organization at enterprise-wide project prioritization meetings and plan resource alignment to strategic initiatives.
• Create and manage a flow diagram of systems, analyze interfaces, and work with system experts to identify redundancies and develop a roadmap towards building a leaner, more efficient systems footprint.
• Manage data content on internet and intranet websites.

Business Analyst

• Interface with Compliance and Legal departments to ensure government imposed guidelines are met.
• Act as a liaison between the consumer lending business community and the bank's technology division.
• Document system enhancements, coordinate development efforts with the application vendor, manage project plans, and execute and validate test scripts.
• Provide end user administration via table updates for credit policy, products, and pricing.

Financial Systems Analyst

• Assist with the consolidation of monthly financial reports for Wescom Credit Union including the Balance Sheet, Income Statement, Profitability Reports, and Budget.
• Develop customized Crystal Reports for statistical, financial, and variance reporting.
• Coordinate the development of a .NET application which delivers financial data to senior managers and branches throughout Southern California.
• Lead testing efforts for system changes.
• Identify and document process improvements.

Business Systems Analyst

• Manage the development and maintenance efforts for the Caseload Management and Accounting application used at the Health Care Agency.
• Develop customized Crystal Reports for statistical, financial, and data integrity purposes.
• Gather business requirements, design and document system specifications, consult with software vendors and lead development efforts throughout the project lifecycle.
• Develop and publish departmental policies and procedures.
• Perform acceptance testing for online and batch processes, implement application modules, develop user manuals, and provide end user training.
• Develop and execute detailed test scripts for a distributed windows application written in Delphi 4, and perform acceptance testing for modifications to the departmental ASP.NET web application.
• Provide direct support to 120 applications users by trouble shooting software and hardware problems.
• Act as the MS-SQL Server database administrator. Manage data content on the departmental Internet and Intranet web sites.
• Act as the department's HIPAA coordinator.

Programmer QA Analyst

• Analyze payroll processes and interface with the end users to define and document project requirements.
• Document project specifications, and create business and technical design documents.
• Perform analysis, design, code, and test the program logic for the Payroll application and W2 subsystem.
• Assist with the planning and scheduling for the monthly release of United Airlines' payroll product.
• Act as the Software Quality Assurance Coordinator to ensure that policies and procedures were followed.
• Track and report project activities by utilizing MS Project.
• Coordinate offshore development by communicating project specifications to programmers in India.
• Perform acceptance testing of offshore development activities by planning and executing detailed test scripts.

Programmer Analyst

• Perform analysis, design, code, and test program logic for the Financial and Payroll Tax applications.
• Ensure payroll tax compliance with Federal and State taxing authorities.
• Code, test, and implement Y2K modifications for the company's legacy systems.
• Perform analysis, design, code, and test program logic for the W2 subsystem.
• Track progress of assigned projects and report status to management and the user community.

Programmer / Quality Assurance Analyst

• Perform analysis, design, code, and test program logic for the Mileage Plus application.
• Gather and document detailed business requirements and technical documents with programming specifications.
• Plan and coordinate systems testing and document implementation procedures.
• Program, design, and develop JCL procedures, report layouts, flow charts, and record layouts.
• Document detailed batch and online test scripts, execute test plans, verify results, and document activities.
• Maintain database environment for testing, create test procedures, and train junior team members.
• Verify data conversion from VSAM files to DB2 for an application rewrite.
• Perform acceptance testing for CICS programming enhancements to the customer service online screens.