SUMMARY

• A creative and dynamic Business Analyst with over 9 years of experience in business process analysis/modeling, business requirements, database design, development and testing of Web Based and Client/Server applications.
• Experienced in Retail, E - Commerce domain.
• Expertise in performing Gap Analysis, Feasibility Analysis and SWOT Analysis to check the compatibility of the existing system infrastructure with newbusinessrequirements
• Excellent experience in ecommerce tools such as Adobe Online Marketing Suite to give site improvement recommendations with sales strategies and achieve price optimization.
• Expert in designing shopping cart, site, themes using various commerce frameworks.
• Extensively in payment gateway like PayPal, Authorize. Net and content management systems, including IBM WebSphere, ATG Ecommerce, Drupal.
• Expert in Google Analytics, which enables us to track the visitors to the store, and generates reports that will help with marketing.
• Created analysis of website search productivity and make recommendations on improvements which can drive sales increase.
• Experience in the Agile, Waterfall & RUP software Development Life Cycle (SDLC) methodologies.
• Adept at preparing business requirements documents (BRDs), defining project plans, writing system requirements specifications (SRS), and delivering project/status reports
• Experience in the collection, analysis and documentation of User Requirements, as well as organizing Interviews, JAD sessions, User meetings, and Requirement Elicitation sessions
• Experience in UML diagrams like use-case analysis, preparing Activity Diagrams and Sequence Diagrams
• Worked closely with the Business Intelligence (BI) team to assist Project requirements, functional analysis and converting business requirements into functional requirements
• Expert inDataMining,Datamapping, Data modeling and data validation documentation.
• Expert in creating report with the help of SQL and also wrote SQL queries for data manipulation.
• Diversified experience in Manual testing; extensively used Testing Tools such as Mercury Interactive Test suite in both Windows and UNIX environment (Quality Center and Test Director).
• Expertise in Defect Tracking and Change Request Management tools like Mercury Quality Center, Test Director and Rational Clear Quest.
• Worked on User Acceptance Testing (UAT), System testing, Integration testing, Regression Testing, Black Box Testing and Backend or Database Testing.
• Ability to apply technical expertise to organize and implement white and black box test efforts and to analyze requirements for software design, development, and validation.

TECHNICAL SKILLS

• Business Processes Research analysis and documentation
• Web Analytics
• Use Case Modeling (UML) and Analysis
• GAP analysis and SWOT analysis
• IMB WebSphere
• ATG Commerce
• Drupal
• Conflict Management
• State & Federal Projects
• Google Analytics
• Cognos
• Rational UnifiedProcess (RUP)
• Agile
• Waterfall
• Rational Clear Quest
• Rational Requisite Pro
• DOORS
• Microsoft Windows 95/98/NT/2000
• XP
• Vista
• PL/SQL
• HTML
• SQLServer
• Oracle
• MS Access
• MS-Office
• MS Outlook
• MS Power-point
• MS Visio
• MS Project
• Visual Studio
• Quality Center
• ALM.

PROFESSIONAL EXPERIENCE

Confidential, Woonsocket, RI

Sr. Business System Analyst/Advisor

Responsibilities:

• Defined & Facilitated the Project Charter for “90 Day Retail Strategy” project.
• Responsible driving the workflow and application (RxConnect) application requirements.
• Facilitated the integration of multiple ongoing and implemented projects with the current initiative.
• Created Business Process flow diagrams and sequence diagrams for the data values and parameters passed by User applications to backend systems and vice-versa.
• Created Business Requirement Documents (BRD) for documenting the requirements & analysing, and convert them into specific functional specifications.
• Performed GAP analysis by identifying existing initiatives & artifacts, documenting the enhancements to meet the end user requirements.
• Identification of the business process improvement opportunities in the current system and recommending process improvements in the new system
• Facilitated & Conducted numerous Requirement Gathering sessions and walkthrough meetings for the creation of design, Business rule documents and Use Cases.
• Developed High Level Business requirement Domain models along with the solution architects to provide an overview of the enhanced functionality.
• Prepared documentation of business processes use cases, functional specifications and business rules in Agile SDLC methodology.
• Planed, Defined and converted the business requirements into Use Cases, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Prepared and Reviewed wireframes and mock-up screens with the usability team for documenting the screen navigation requirements.
• Defining the CorpAdmin parameters and configurables to build the application logic in the data warehouse.
• Created Requirement Traceability documents, tracing all functionalities down to the details of all business requirement documents, Use cases and CorpAdmin logics.
• Gathered the requirements & business rules for different in-store and corporate reports to be generated of the result of the project.
• Translated the reporting requirements such as defining the KPIs, volumetrics to the Microstrategy reporting team.
• Extensively involved in Data Mapping, Data Modeling and Data Validations in all Reporting process.
• Performed User Acceptance Testing along for the Business Owners and the Users of the application.

Confidential, Albany, NY

Sr. Business Analyst/QA Analyst/Assoc. Project Manager

Responsibilities:

• Defined & Facilitated the Work plans for both “Cross-functional” & “Reporting & Compliance” domain.
• Headed “Cross-Functional” Domain tying together various functional areas of the UI program.
• Create process flow diagrams and sequence diagrams for the data values and parameters passed by User applications to backend systems and vice-versa.
• Created Business Requirement Documents (BRD) to Document the Gaps identified across the domains & used clear case to manage, analyse, and convert business requirements into functional specifications.
• Performed GAP analysis by identifying existing technologies & artifacts, documenting the enhancements to meet the end state requirements.
• Identification of the Business process improvement opportunities in the current system and recommending process improvements in the new system
• Facilitated & Conducted numerous Joint Application Development (JAD) sessions and walkthrough meetings for the creation of Design & Business rule documents.
• Developed High Level Business requirement Domain models and changed them into functional specifications to provide a roadmap for all the domains.
• Performed Requirement gathering and documentation of business processes use cases, functional specifications and business rules in Agile SDLC methodology.
• Planed and defined system requirements for Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Responsible for reviewing & analyzing the requirements and implementing them using Guidewire Billing Center either by using the out-of-box solutions in Guidewire Platform or providing custom solutions on a case-to-case basis.
• Review wireframes and mock-up screens to associate the UI fields to backend systems and create technical requirements for SOAP/SOA services and underlying Database fields.
• Mapping UI fields to list of values needed in the reference database.
• Created Requirement Traceability documents, tracing all functionalities down to the details of all business requirement documents.
• Headed “Reporting & Compliance” Domain for modernizing the Federal Reporting structure of the UISIM program.
• Designed the Reporting Template for the Federal Reporting; covering the Business Rule Requirement, Functional Specifications, Testing Specifications, Data mapping.
• Coordinate with data architecture and modeling team to design databases and prepare reports for the same using COGNOS.
• Performed GAP Analysis of the As-Is reports and rendered modifications for the To-be Reporting system.
• Extensively involved in Data Testing, Data Mapping, Data Modeling and Data Validations of all Reporting process.
• Acted as a liaison between the developers and Business & actively involved in converting business rules into structured queries for mapping to the physical data models.
• Performed User Acceptance Testing (UAT) along for the Business Owners and the Sub-domain analysts.
• Provided test scenarios for the presentational Demo of the web application and logging the defects using Quality Center.

Confidential, Boca Raton, FL

Sr. Business Analyst/Reporting Analyst

Responsibilities:

• Operated on B2C e-commerce platform to connect customers with sales, marketing, finance and customer service teams throughout the entire business to customer commerce lifecycle from order to cash.
• Created goals for micro-conversions on the ecommerce journey by Google Analytics, such as viewing product details, or adding to cart so that we’ll be able to identify people who are showing strong signs of intent to buy.
• Created analysis of website search productivity and make recommendations on improvements which can drive sales increase.
• Added online payment systems like PayPal, which is widely accepted as a third party payment provider.
• Extensively gathered requirements from all users, experts, and laymen to understand the current functionality and assess the needs of the users using RUP methodology.
• Worked on Requisite Pro for preparing Requirements Documents.
• Self-Designed & Innovated the Template of Inclusion/Exclusion Criteria Document called as “Highway Exclusion Diagram”, depicting the high-level business rules visually.
• Participated in JAD sessions to develop an architectural solution that the application meets the business requirements.
• Converted Business Requirements to Functional Specifications.
• Analyzed the problem domain, specified features, and established baseline architecture, developed project plan.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Participated in Business and data modeling by understanding the needs of the business users and documenting the Business Use Cases and System Use Cases.
• Articulated UML through Use Cases, use case document by specifying actors, normal flow, sub flow, alternate flows for each and every use case and helped in data analysis.
• Implemented iterative approach, which allowed increased understanding of problem through successive refinements, helped to formulate an effective solution over multiple iterations.
• Worked with development team while using Informatica to develop Data Marts that suited the user’s requirements.
• Reviewed quality with respect to requirements based on reliability, functionality, and performance.
• Involved in preparing Test cases/Test Plans.
• Reviewed the business test cases with the business users.
• Conducted User Acceptance Testing.
• Prepared training materials for end-users and helped with User Training for the new system.

Confidential, Winston-Salem, NC

Sr. Business Analyst

Responsibilities:

• Designed shopping cart, site, themes using Oracle ATG Ecommerce
• Worked on B2C online channel to connect all the contacts, processes, and deals among the customers segment.
• Used Search Engine Optimization (SEO) with deliver optimized product data to online channels and improves the visibility of products to search engines.
• Used Inventory Management System, which helped to have a connection to everywhere inventory is stocked and fulfilled from warehouses, suppliers, and drop shippers.
• Worked with customers to identify business requirements and integration points, and then elicit and analyze of requirements.
• Modeled AS IS and TO BE processes using MS Visio to fill in the gap for the project.
• Developed functional and User requirement specifications.
• Created User Stories to support functional specifications.
• Created UML Diagrams, Use Cases, and Activity Diagrams using Visio.
• Designed and creating screen mockups as part of the user interface design.
• Worked on requirements workshops with Developers and QA.
• Participated with estimations for project management.
• Provided support and in some cases the primary contact for customers and developers for requirements throughout the development cycle.
• Created customer training documentation.
• Worked in Customer Workshops and training throughout the development cycle when required.
• Coordinated the distribution of QA test plans and test cases and provided QA support for the verification and validation of the system.
• Conducted User Acceptance Testing.

Confidential, Mooresville, NC

Business Analyst

Responsibilities:

• Performed GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Facilitated numerous Joint Application Development (JAD) sessions and walkthrough meetings for the creation of design documents, gathering requirements from users, mainly pricing, operating and marketing professionals.
• Developed High Level Business Process requirement and changed them into functional specifications.
• Designed and developed project documents templates based on Agile SDLC methodology.
• Added online payment systems like PayPal, which is widely accepted as a third party payment provider.
• Worked on adding an online payment system supporting credit cards and enabling secure payments through bank accounts, account balances and PayPal Smart Connect web credit line.
• Created and communicated the prototype requirements to the development team.
• Liable for maintaining the Change Request Document and communicate with the developers in each iteration review meetings.
• Designed the conceptual data and business process models.
• Extensively involved in Data mapping, Data modeling and data Validations in all of ETL process.
• Established extensive top, down and across communication including sponsors, users, SMEs, DBA, developers and QA.
• Acquired signoffs at the beginning and end of each process from the project sponsors.
• Assisted in creation of reporting requirements documentation.
• Accountable for creating master test plans with the help of QA team, conducting the testing and defect analysis and writing testing manuals and training of the end users.
• Performed Black Box testing and User Acceptance Testing along with testers and users respectively.
• Prepared the automated test scripts for regression testing using Quick Test Professional
• Performed Positive and Negative Testing

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Responsible for writing the Functional Requirement Specifications (FRS) for the application.
• Followed UML processes and standard operating procedures in developing Use Cases, Use Case diagrams using Rose.
• Created the TO-BE process flow for Cox Mobile Connect application Using SCRUM Methodology.
• Conceptualizing and designing iPhone, Android and iPad applications to permit customers to conduct financial transactions via the mobile web.
• Performed Gap analysis to check the compatibility of the existing system infrastructure with the new requirements.
• Facilitated JAD sessions and review meetings with the users and members of the development team to ensure understanding of the new functionalities.
• Performed Risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Played a key role in the planning, testing, and implementation of the new enhancements and conversions.
• Used prototypes for users to explain the intended systems Interface design and sign off documents.
• Built clickable Prototypes for TO-BE flow of Cox Mobile Connect using Axure 5.0
• Worked in Agile environment playing an active role in Iteration planning, Sprint Review, Lesson Learned and resolving roadblocks
• Reviewed and analyzed requirement document and set up meetings with SME’s and BA’s to understand them.
• Assisted with the project manager, business analysts and system teams to analyze the scope of the project.
• Worked with the claims department, IT staff, and relevant subject matter experts to analyze and document system requirements and procedural changes using.
• Coordinated and communicated with developers for defects to get resolved and keep follow up with project manager and developer on the same.
• Created and Managed QA environment, which includes documenting entire hardware and software requirements using DOORS.
• Performed Integration, System, End to End and component level testing.
• Worked closely with developer in debugging, identifying, troubleshooting and fixing the defect.
• Monitored user expectations through user involvement and communication throughout the project lifecycle.
• Participated in User Acceptance Testing (UAT) & Identified, logged and tracked bugs found in the release. Prepared clear and concise written reports on bugs/defects found during QA process