SUMMARY

• Over 7 years of experience as Business Analyst experience in Healthcare, Banking and Financial (BFS), Insurance, Pharmaceutical and Entertainment domain.
• Experience in gathering requirements by using techniques such as interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis with clients and developers and modeling the requirements by using design modeling tools such as Microsoft Visio.
• Great understanding of SDLC Methodologies such as Rational Unified Process (RUP), Agile Methodologies and Waterfall Model which are most suitable development technique for current application
• Expert in agile software development and release management with over 5 years of experience delivering enterprise applications through multiple release cycles.
• Organized Sprints and planned releases with the team and facilitated SCRUM meetings for project management process and helped team meet sprint goals.
• Experienced in conducting Joint Application Development (JAD), Joint Requirement Planning (JRP) and Rapid Application Development (RAD) sessions to meet the deliverables of the project
• Experience in performing Business Process Re - engineering/GAP Analysis, SWOT analysis, Risk analysis and Impact analysis to check compatibility of the legacy system infrastructure with new business requirements
• Extensive knowledge of Healthcare Administration - Claims processing (auto adjudication), EOB/Drafts, Claims pricing and testing, HIPAA, Enrollment, EDI, Medicare, Medicaid, HMO, POS, PPO, Obamacare (Affordable Care Act)
• DevelopedUse case Documents (USD), Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Documented user stories, acceptance criteria, process flows, wireframes and mockups.
• Experience in developing Use Case diagrams, Activity diagrams, Class diagrams and Sequence diagrams based on UML methodology and business process flow diagrams by using Microsoft Visio and Rational Rose.
• Experience in developing Test Plans, Test Scripts and Test Cases for system, functional and regression testing.
• Designed, developed, tested, and implemented interfaces to and from Lawson Systems for Assets and Budgeting
• Experienced in supporting the training team for crew management with documents preparation, schedule and time management, facilitating and delivering procedural updates
• Involved in User Acceptance Test (UAT) for the final testing of the application in the deployment environment.
• Skilled at leading teams, mentoring team members, developing architecture, design, and requirements, and establishing lightweight software configuration management.
• Strong knowledge of managed claims management process, Knowledge of Medicaid and Medicare Services.
• Created Visio workflow diagrams on the overall IAM solution or how it specifically integrates with other target systems in support of new projects and software development.
• Functional knowledge of various modules of insurance like channel management, policy servicing, claims management, underwriting, reinsurance and finance.
• Experienced in tracing requirements throughout the development process using the Requirement Traceability Matrix.
• Expert in using iRise simulation tool for creating text specification, use cases, excel sheets, static screen shots and complex business process flows. Experience in Business Intelligence.
• Experience with reporting applications like Informatica, Data Modeling and Business Intelligence Suite.

TECHNICAL SKILLS

Methodologies: Rapid Application Development (RAD), Rational Unified Process (RUP), Waterfall, Agile/Scrum, SDLC.

Testing Tools: QTP, Win Runner, Manual Testing, Quality Center

Configuration Management Tools: Rational Clear Case, Clear Quest

Business Modeling Tools: Rational Rose, MS Project, MS Visio, BPMN

Requirement Management Tools: Rational Requisite Pro, Telelogic DOORS, MS Office,Borland CaliberRM, Rally

User Interface Design tools: SnagIT, Visio

Project/Document Management Tools: Microsoft Share Point, Briefcase

Email packages: Microsoft Outlook, Lotus Notes

Techniques: GAP Analysis, Research Analysis, Document Analysis, InterviewJoint Application Development (JAD), survey, Questionnaire

Databases: MS SQL Server, Oracle 91/8i, MS-Access

Languages: C, Java, SQL, HTML, VB, XMLUNIX

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Conducted JAD session with stakeholders to gather requirements.
• Facilitates and managed meeting sessions with users and SMEs to review business requirement capture.
• Translated all the requirements in to business requirements and functional requirements.
• Implemented RUP methodology through Software Development Life Cycle.
• Created Business Requirement Document and Functional Requirement Specification.
• Created Use Case specifications, businessflow diagrams, Sequence diagram and Activity diagram using MS Visio.
• Participated in design review to ensure the integration of all requirements.
• Worked closely with project managers, business owners and venders on regular basis.
• Conducted weekly project status meetings with the development and testing teams.
• Used Rational Clear Quest for defect tracking, facilitating and monitoring the process.
• Extensively worked on project management, Issue and Riskmanagementlike Deployment and troubleshooting of components and applications in WAR, JAR and EAR formats in Domain and Clustered environments of BEA WebLogic server Configured Node manager to administer the Managedservers.
• Installation, configuration and maintenance of Web services in Windows servers.
• Conducted User Acceptance Testing (UAT) and collaborated with QA team to develop the test plans, test cases and test script to be used in testing based on business requirements and functional specification.
• Worked with business users and technical team to monitor the deployment of the application.
• Worked extensively on Banking and financial domain.

Environment: RUP, RTM, MS Project, MS Office, MS Visio, UML, Rational Clear Case, Briefcase, PUTTY, WinSCP, Live Cycle Designer- XDP Files, New Journal Documents- .jnt Files,Microsoft Access Database(.accdb), SQL, UNIX,BRD’S

Confidential, AZ

Business Analyst/RTM Specialist

Responsibilities:

• Gathered System level requirementsto analyze and evaluate the existing systems (Quoting - Small Group Segment/ Mid-Market).
• Followed AGILE methodology and Scrum throughout the project.
• Negotiation with vendors and process buybacks from vendors.
• Analyze business requirements, perform gap analysis and map them in Microsoft Dynamics CRM
• Prepared release plan and iteration plan for the project working with the stakeholders
• Re-factor Epics to Stories and maintain the prioritized Sprint backlogs
• Created gap analysis to compare functionality and suggested improvements between current and new IAM solutions (Hitachi to Novell, Self Service Password Reset Tools, and Lotus Notes Database Request Forms to Web- Based Request Forms).
• Facilitated SCRUM meetings, daily standup calls, Weekly meetings and SWAT calls with stake holders.
• Conducted system's study in order to get facts about business activity. Also includes getting information and determining requirements.
• Accountable for documenting and depicting System level interactions between Quoting and other external applications which include XML formats, Web Services and any mode of integration in the form of data model, collaboration and activity diagrams.
• Prepared detailed System level process flow models and diagrams outlining systems capabilities and processes depicting relations with other external applications (Plan engine, Rating engine and Workflow).
• Performed detailed study on back end services with other dependent external services.
• Worked closely with database architect on populating set of tables related to Products, Plans and benefits for Texas Small group market.
• Monitor and measure IT Asset Management and IT Vendor Management activities in attainment of established Service Level Agreements. Implements material shipment controls and inventory control
• Responsible for upgrade and support and Maintenance for Purchasing and Payables.
• Review new functionality in both the Accounts Payable and Purchasing modules.
• System configuration for Accounts Payable, Purchasing, Receiving, Requisitioning and Matching.
• Post-upgrade support, identified issues and testing resolutions.
• Create test scenarios and data that can be used to confirm quality of system changes, coordinates testing with other module leads or process areas, including end users, and document/report test results.
• Proficient in conducting Unit, GUI, Functional, Integration, System, Performance and Regression testing on CRM and MDM applications
• Performed rigorous testing on IAM applications to ensure proper functionality and that all requirements were met before the move to production.
• Provided evaluation of and/or coordinated any proposed changes to application.
• Strong understanding and hands on experience on change management.
• Assist in application troubleshooting and root cause Analysis for identified issues relating to systems.

Environment: Rational Requisite Pro, Rally, Oracle 11g,CRM, Visual Basic,Rational Rose, RUP, UML, PL/SQL, Rational ClearCase,MS Office,SOX. MS Project, Crystal Reports, Java, HTML, BRD’S

Confidential, MN

Business Analyst Lead

Responsibilities:

• Analyzed the project charter and business case to ensure that the proposed solution met the business requirements adequately.
• Responsible for conducting JAD sessions and management of revenues and billing.
• Analyzed business needs and created Business Requirement Document and Functional Requirement Document.
• Conducted GAP analysis by interacting with business users to analyze the current and proposed enhances system requirements.
• Followed Rational Unified Process (RUP) iterative approach with its various workflow, artifacts and activities.
• Followed UML based methods to develop Use Cases Diagrams, Activity Diagrams and Sequence Diagrams through SDLC.
• Assisted the technical team in understanding and developing the appropriate functionality.
• Conducted user interviews and JAD session to reduce the Scope Creep.
• Developed budget planning report and timeline of the project by conducting walk through sessions and meetings with development, technical support and QA team.
• Created Requirement Traceability Matrix to trace the requirements throughout the whole development process.
• Participated in design review to ensure the integration of all requirements.
• Worked on EDI transactions, submitting and tracking claims until adjudication and Remittance Advice.
• I learned the world of customer service. I gave customers high class service and high attention to detail. I have become a crew manager which looks over the team to perform exceptional customer service
• Created New User, Plug-ins and imported databases to JIRA
• Able to customize every aspect of JIRA, including highly customizable workflows, Automation of workflows, Screens, custom fields, field configurations, Issue types, Time tracking and custom email importers
• Worked with the Project Manager to keep track of the status of project milestones and resource planning.
• Created progress and completion reports, which were then submitted to project management on a weekly basis.
• Analyzed the change detection process on Facets database tables to capture the daily changes done by Users through Online Facets Application
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets
• Defined Functional Test Cases, documented, Executed test script in Facets system.
• Quality Analysis of the Facets front end application for Claims processing and billing modules.
• Involved in User Acceptance Test (UAT) for the final testing of the application in the deployment environment.

Environment: Agile, Scrum, UTF, User stories,FACETS,Microsoft Office, IQ, Microsoft Visio, RUP, UML, Rational Requisite Pro, Rational Clear Case,RTM, BRD,S

Confidential, FL

Business Analyst

Responsibilities:

• Interacted with Users, Developers, Project Manager and Subjects Matter Experts (SME) to understand the business process.
• Analyzed the scope of the project and worked with businessend-users to define business needs.
• Coordinated with stakeholders to bring consensus on requirements that will be translated into IT solution.
• Conducted JAD sessions with stakeholders, end users and subject matter experts
• Documented user stories and worked closely with the development team and the testing team
• Participated in SCRUM meetings on a daily basis
• Managed the Product Backlog and worked closely with the product owner
• Assisted in the solution demo provided to the Product Owner
• Supervised the development of the application by simultaneously interacting with the clients and the technical team
• Worked closely with the subject matter experts and the product owner to define the user stories and the high level features
• Coordinated with developers to ensure that they clear understanding of the requirements.
• Conducted requirements walkthrough sessions with users, development and QA teams to ensure proper understanding of businessand system requirements.
• Assisted the Project Manager in preparing the project schedules, milestone tracking and resource allocation using MS project.
• Proficient in making updates in iRise on the basis of feedback from stakeholders and changes in Functional requirements and scope.
• Created wireframes to support the user stories
• Expanded use of internal ticketing system to log and track issues.
• In charge of technical procurement and asset management.
• Proficient in mapping User Interface Specifications with the functional requirements and visualized in iRise studio.
• Created navigation flows help in understanding the UI flow with ease
• Extensive experience in creating Context Diagram, Business Process Flows, Activity Diagram, Use Cases and UML Diagrams using various tools like MS Visio, Enterprise Architect, iRise,
• Collaborated with Quality Assurance (QA)to track defects
• Involved in User Acceptance Test (UAT) for the final testing of application.

Environment: Agile, Scrum, E- Commerce, Rally, Web based Process, QC, iRise Studio, iRise Reader,MS Visio, UML, MS Office, Agile, BRD,S

Confidential

Business Analyst

Responsibilities:

• Served as liaison between business users and project team by assisting the business in identifying, understanding and documenting requirements.
• Gathered and analyzed businessprocesses and customer requirements through surveys, interviews and Joint Application Development (JAD) sessions and translated them into system requirements.
• Suggested measures and recommendations to improve the current applications' performance.
• Executed detailed functional decomposition analysis to redesign the existing process flows for increased efficiency and utility.
• Performed GAP analysis the legacy system workflows and the new system to identify the functional changes required to the new system.
• Coordinate with development team throughout all phases of agilemethodology.
• Lead the JAD and involved in the navigation of the app sessions
• Prepared Use Cases, Use Case scenarios and elaborated those by using UML diagrams like Use Case Diagrams, Activity Diagrams using Rational Rose.
• Extensively worked on creating Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Co-ordinate and manage the Change request Control Process for the project by facilitating one-on-one interviews, group meetings and corresponding through emails with work stream owner to discuss the impact of change request on the project.
• Expert in using iRise simulation tool to create text documents, spreadsheets, flow diagrams, static screenshots and wireframes to communicate clearly between business and IT stakeholders.
• Proficient in making updates in IRise on the basis of feedback from stakeholders and changes in Functional requirements and scope.
• Documented the Impact Assessment Report on the project, due to change requests from the business stakeholders and the project management.
• Conducted regular meetings with development team members, Project Manager and testing team to better understand system functionality in order to improve quality.
• Responsible for generating project plans and updating weekly project status reports.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Participated in the bug review meetings and updated requirement document as per business user feedback and change in functionalities of the application.

Environment: E- Commerce, UML, RUP, Agile, MS Office, iRise Reader, Rational Rose, Rational Clear Quest, Requisite Pro, Quality Center, SQL,BRD’S.

Confidential

Business Analyst/RTM Specialist

Responsibilities:

• Requirements Gathering from the Development, Application Support, POS team, Performance Testing and to analyze & identify the need to implement the change requests as per the schedule.
• Experience as a BA and Co-Authored Onsite and Offshore teams with respective to functional requirement changes during the design analysis phase.
• Followed AGILE methodology and Scrum throughout the project.
• Prepared release plan and iteration plan for the project working with the stakeholders
• Re-factor Epics to Stories and maintain the prioritized Sprint backlogs
• Facilitated SCRUM meetings, daily standup calls, Weekly meetings and SWAT calls with stake holders.
• Responsible for handling the processing of Certificate of Deposit (CD), Individual Retirement Accounts (IRA), and CDARS products.
• Documented user stores, wireframes, mockups, process flows and acceptance criteria.
• Facilitating the change authorization group Meetings for all the changes impacting the site and updated the documents based on recommendations.
• Facilitate meetings with all stake holders include End users, Project managers, Developers, Testers, SME’s, app support, development team, Guest advocacy as needed.
• Ensure transactions are in compliance with the Internal Revenue Service (IRS) and IRA rules and regulations.
• Liaison to application support team to assess impact, conducted JAD Sessions for performing better coverage for the website.
• Analyze and balance general ledger on Non IRA and IRA Savings Accounts.
• Experience in Bankruptcy domain, Access Management in various applications like CMS, WCS, Work Shop administration.
• Responsible for providing documentation to team for troubleshooting and resolving issues reported by system users.
• Participated in Gap analysis, Impact analysis and Risk analysis to make sure we have refined requirements.
• Involved in making business decisions during recovery situations for the issues.
• Experience working in POS enrollment verbiage on performing sales, returns and other functionalities through POS.
• Performed data analysis and make sure all the requirements are captured well.
• Developed screen mock-ups, prototypes and wire frames according to the business and functional requirements.
• Developed Use case documents, Test cases, Test Plans to test the verbiage and buttons on GPD while enrolling in to POS red card application.
• Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and gather requirements.
• Conducted GAP analysis by interacting with business users to analyze the current and proposed enhances system requirements and user interviews and JAD session to reduce the Scope Creep.
• Involved in the security administration, planning and design the security matrix.
• Experience in Order Management system (OMS) tool, worked on various issues in it.
• Managed the stuck orders for all the fulfillment centers (Tucson, Woodbury, Savannah, Ontario, Hebron, and OHL) on daily basis and reports every day to the teams.
• Worked on the Purchase order, Transfer Order, Guest order, Trapping PO’s for all the FC’s and flow of them from OMS to FC and also the various issues from Guest Contact center (GCC).
• Worked on the various kinds of integration issues between all the systems like WCS, Team site, Prism, Sterling OMS, Sales Center.
• Designed and created user interactive front-end screens using JavaScript, HTML and JSP's
• Used strict Object Oriented model to separate the roles of the employees and their specifications to achieve extendibility and clarity.
• Involved in the design of tables in oracle to store the pay information.
• Used JDBC to interact with the Oracle database for storage and retrieval of information.
• Tested code using JUNIT
• Developed JSPs to provide dynamic content to the HTML
• Prepare Quality Center and ensure all UAT Test Cases are signed offand Uploaded
• Manage UAT Readiness check, Kickoff with Business & QC Orientation, GO/NO GO Process before execution
• Address Stability and Memory leak issues with Address Validation System Upgrade to troubleshoot any issues reported per Business teams during UAT execution
• Prepare Daily Test Execution Reports, Test Metrics, Defect reports

Environment: Agile, Scrum,, Test cases, RTM, MS Office, E-commerce, MS Visio, UML, User stories, Quality center, People Soft, API tester, Java/J2EE, HTML, Junit, SharePoint, Web Focus reporting.