SUMMARY

• Skilled and self - driven Business Analyst with 8+ years of experience working in the Insurance, Banking, and Financial Services Industries.
• Significant background experience working in business processes such as Business Process Automation, Business Process Improvement, and Business Process Re-engineering.
• Comprehensive knowledge of Software Development Lifecycle (SDLC) and thorough understanding of industry standard methodologies: RUP, Agile and Waterfall.
• Expert in performing GAP analysis to identify the potentials of a system as well as the restrictions.
• Experience elaborating Process Maps as well as AS-IS and TO-BE analysis/documentation.
• Extensive experience on interpreting and tying together business needs and user’s preferences and creating corresponding Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Non-Functional Requirements Documents, User Interface Document (UID) and Use Case Document (UCD).
• Knowledge and understanding of Scrum tools and concepts such as Scrum team, ProductBacklog, Sprint, Sprint Backlog, Userstories, BurndownCharts, and Planning Poker.
• Experience attending and collaborating on the conduction of SCRUM ceremonies: Sprint Planning, Sprint Review, Daily Stand-Up Meeting and Retrospective Meetings.
• Extensive experience facilitating and leading JAD sessions at different stages of the project: Project planning, defining requirements, and solution design.
• Knowledge of SQL and fairly proficient on database management.
• Proficiency creating UML Diagrams: Activity, Sequence, State and Use Case diagrams.
• Experience creating Test Plans and Cases for Quality Assurance.
• Active participation in several types of tests such as Regression, Progression, Smoke and UserAcceptance Testing.
• Direct collaboration with testers and developers by providing detailed UML Diagrams and conducting Walkthroughs.
• Skilled in monitoring and validating Defects using various Defect Tracking Tools.
• Expertise on tracking and managing change and requirements through Requirement Traceability Matrices (RTM).
• Active participation in Production Support, QA, ORR, and PPV activities.
• Excellent organizational skills, proven multi-tasker and ability to work across functional teams.
• Insurance domain specific knowledge of Auto Insurance, Property and Casualty Insurance, life insurance and Health insurance.

TECHNICAL SKILLS

Methodologies: Waterfall, RUP, Agile (Scrum)

Requirements Management Tools: Power Designer, Rational Rose

Business Modeling Tools: SmartDraw, MS Visio, Just in Mind, Snagit, MS Paint, Powerpoint

Testing and Defect Tracking Tools: Silk Central, Bugzilla, JIRA, HPQC, AML

Languages: SQL, UML, Java, HTML

Database Management Tools: Oracle 9i, SQL Server, MS Access, MySQL

Operating Systems: Windows XP/Vista/7/8, Mac OSX

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Business Systems Analyst

Responsibilities:

• Conduct detailed and comprehensive business systems analysis using Agile methodology by meeting with stakeholders and end users to get familiarized with the applications and its operational requirements.
• Assess automation feasibility based on the applications used for business processes and the capabilities of the OpenSpan software.
• Work with process and application owners in order to get access to all applications used for specific processes.
• Participate in walkthrough sessions (Spanish and English) with business users and developers to identify current business processes’ steps and functionalities and how to automate them.
• Provide As-Is and To-Be flow diagrams for different phases of the project and elaborate GAP Analysis.
• Create detailed Solution Design Documents based on the information gathered from business users and considering technical input from developers.
• Create Business Process Flows by identifying Business Cases and Use Cases, created UML diagrams including Activity Diagrams and Sequence Diagrams using MS Visio.
• Amend new system formats to meet Functional Requirements for Data Migration when necessary.
• Create User Interface Mock-ups using SnagIt, Paint and screen mock-ups.
• Support User Acceptance Testing by creating test scripts, administering them to business users and documenting accordingly.
• Monitor defects using HPQC and AML and collaborate with Developers and Testers throughout the Defect LifeCycle.
• Assess and accommodate change requests, document properly according to business needs and communicate to developers and technical teams.
• Perform Post-Production Validation (PPV)
• Support the automation solutions implementation through all stages of SDLC.

Environment: Agile - Scrum methodology, UML, IE 8, JavaScript, MS Word, Visio, PowerPoint, Excel, and Project, MS Paint, Adobe Acrobat, SnagIt, HPQC, AML, Built-In Report Tool.

Confidential, Bethlehem, PA

Business Analyst

Responsibilities:

• Conducted detailed and comprehensive business analysis using Agile methodology by meeting with stakeholders and end users to get familiarized with the system and its operational requirements
• Participated in Requirements Elicitation Sessions such as Interviews,Questionnaires and Observation in order to identify functionality and features that would improve the AAR application.
• Elaborated Use Cases based on the information gathered from speaking with business users.
• Performed both Formal and Informal Benchmarking in order to elaborate GAP Analysis.
• Provided As-Is and To-Be flow diagrams for different phases of the project
• Created Business Process Flows by identifying Business Cases and Use Cases, created UML diagrams including Activity Diagrams and Sequence Diagrams using MS Visio.
• Co-authored detailed Business Requirements Document (BRD), Business Requirements Specifications (BRS), Functional Requirements Document (FRD), and System Requirements Specifications (SRS).
• Amended new system formats to meet Functional Requirements for Data Migration.
• Assisted in creating User Interface Layout Prototypes using SnagIt and screen mock-ups.
• Monitored defects using Silk Central, and collaborated with Developers and Testers throughout the Defect LifeCycle.
• Performed Post-Production Validation (PPV)
• Updated User Manuals and instructions for new features of the AAR application using MS Word, and Robo Help; and also provided customer support.

Environment: Rational Unified Process (RUP) methodology, UML, IE 8, JavaScript, MS Word, Visio, PowerPoint, Excel, and Project, Adobe Acrobat, SnagIt, Adobe Robo Help, Silk Central, Built-In Report Tool, SQL and Oracle database

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Developed Business Requirements Documents (BRDs), User stories and Functional Requirements Documents (FRDs) for the improvement of the automated central reserve fund by logging the relevant internal stakeholders automatically with specific assignments based on the collected information when a new auto insurance claim is generated by a CSR after the loss is reported through 1-800-CLAIMS (XXX-XXXX).
• Elicited requirements using both formal and informal sessions through interviews, video conferences and JRP sessions and provided specific business and technical requirements guidance for theconstruction of the phone based claim System development of the Claims Workflow Application (CWA).
• Defined the project methodology and Business Process specifications from the Agile (Scrum) model. Analyzed and redefined the business processes withspecific UML documentation.
• Performed Gap analysis (As is - To be, state of the system) (Cost-Benefit Analysis, Duration Analysis etc.), identified gaps between the business and technical processes & the extracts (sent to clients) from the new system.
• Designed and assisted in the preparation and creation of UML Models such as Flow charts, Data Flow Diagrams (DFDs), Activity diagrams, and Sequence diagram using Power Designer, SmartDraw, MS Visio. Extensively used JustinMindPrototyper, for wireframe and GUI/UI development.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SMEs (Subject Matter Experts) and Managers of various Business Units.
• Actively participated in group and individual, problem solving and decision making throughout the different phases of agile. Authored progress and completion reports on a weekly basis.
• Wrote standard SQL queries in Oracle to perform data validation to ensure test results matched with expected results based on the user needs.
• Worked on Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close) and tools for the Requirements Traceability Matrix (RTM).
• Extensively participated in User Acceptance testing (UAT) with all levels of User Groups.
• Tracked bugs and documented defects using SilkCentral and communicated them to the QA Lead and developers.

Environment: MS Visio, Windows XP, MS Office suite, Silk Central, Oracle10g, MySQL, Sybase Power Designer, Screen Capturer, Smart Draw.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Conducted detailed and comprehensive business analysis using RUP methodology. Elicitation sessions included meetings with Stakeholders and end users in order to identify the new system and its operational requirements.
• Organized and conducted Joint Application Development (JAD) sessions with developers and testers in order to communicate and manage expectations and also discuss thoroughly the integration process from Windows XP to Windows 7.
• Co-authored detailed Business Requirements Document (BRD), Business Requirements Specifications (BRS), Functional Requirements Document (FRD), System Requirements Specifications (SRS) and Change Requests along with the Business User and the technical team consisting of Developers and Testers.
• Assisted the Project Manager in scheduling machines for migration by communicating with the technical team.
• Performed GAP analysis to identify new enhancements and functionality of the new operating system and created AS-IS and TO-BE diagrams.
• Created Business Process Flows after analyzing the Business Cases and Use Cases and created UML diagrams including Activity Diagrams and Sequence Diagrams using Microsoft Visio.
• Developed User Manuals and trained users by creating Training Material and Training Plans using Microsoft Word, Adobe Robo Help and Adobe Acrobat. Provided customer support.
• Participated in several testing phases including the creation of Test Case (TC) documents, Progression Testing,Regression Testing, Integration Testing and created the User Acceptance Test document.

Environment: Rational Unified Process (RUP) methodology, Sybase PowerDesigner, SmartDraw, Microsoft Excel, VDI (Virtual Desktop Instance), HP QTP.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Worked with Business Users, Customers and Subject Matter Experts (SMEs) using Agile methodology to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancement.
• Created and maintained User Stories by interviewing the business users to communicate the requirements to development and testing teams.
• Consulted the business users and SMEs and collaborated with the Product Owner in the creation of the Product Backlog; prioritized features and subsequently created Sprint Backlog.
• Performed GAP analysis by creating AS-IS and TO-BE documents to identify the potentials of the improved system.
• Involved in creating Questionnaire to understand the needs of the end users in order to make the system user-friendly.
• Created detailed Functional Requirements Document, consisting of the functional as well as non-functional requirements.
• Provided detailed User Interface Document to the development and testing team for clear understanding of the system.
• Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements are accurately understood.
• Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and the test case requirements to their functional requirements.
• Validated and regularly monitored all defect throughout their lifecycle.
• Performed thorough User Acceptance Testing (UAT).
• Actively participated in Post Production Validation (PPV) and handled issues appropriately.

Environment: Agile Methodology, Microsoft Office Suite, Microsoft Visio, Oracle DB, Java, HTML, CSS, SQL, Silk Central.