SUMMARY

• 7+ years of experience in business process analysis, business requirements modeling and development of Web Based, and Client/Server applications in diverse business domains of Pharmaceutical and Service Industry Sectors.
• Proficient in gathering and converting User Requirements into Business Requirements and Functional Requirement Specifications (FRS) and use Modeling tools like Rational Rose and Microsoft Visio for requirements modeling.
• Expertise in Business Process Modeling, Business Process Re - design and in designing Process Architecture.
• Strong experience in RUP Business Modeling process.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Strong understanding of GxP quality guidelines: Good Manufacturing Practice, Good Laboratory Practice (GLP), Good clinical Practice (GCP), Good Distribution Practice (GDP), and Good Regulatory Practice (GRP)
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Excellent in Developing and evaluating business process Models.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Excellent Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long term business and system requirements.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Excellent in Business proposal Risk Assessment. Highly effective management and organizational skills with ability to prioritize.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/2000/XP, Macintosh, UNIX

Modeling Tools: MS Visio, MS Studio, True Comp

Modeling Languages: UML, OOAD, Object Modeling, RUP, AGILE

Programming Languages: SQL, PL/SQL, Java, .NET Framework, C#, Visual Basic

Database Management Systems: Oracle9i, MS Access, MS SQL Server, TOAD

Microsoft Tools: MS Office, MS Front Page, MS Outlook, MS Project, MS Visio

Rational Tools: Rational Rose, RequisitePro, Clear Case, Clear Quest

Testing Tools: Test Director, Quick Test Pro, Mercury Quality Center

PROFESSIONAL EXPERIENCE

Confidential, West Haven, CT

Business Analyst

Responsibilities:

• Developed and executed validation guidelines for testing the GMP, GCP, GLP sensitive transactions
• Collection of data from source systems into database.
• Research Sources and identify necessary Business Components for Analysis.
• Understand the business needs and designed use cases, functional specifications and implemented the same as per requirements.
• Identify source systems, connectivity, tables, and fields, ensure data suitability for mapping.
• Designed data flow models, and performed functional decomposition analysis on various business processes.
• Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC
• Responsible for integrating with Facets .Designing test scripts for testing of Claims in Development, Integration and production environment.
• Developed Business Process and FRS documents for ABAP Reports (Open Purchase Order, Accounting Documents, Inventory List Reports, On time Delivery Reports); Data Conversions (Vendor Master, Customer Master, Material Master, GL Accounts, Cost Centers, Purchase Orders, Sales Orders); EDI and IDOC Configuration.
• Involved in all phases of Project life cycle development, from analysis to production and implementation, with emphasis on identifying the source and source data validation, developing particular logic and transformation as per the requirement and creating mappings and data loading into different targets.
• Responsible for requirement and design documentation review, test plans, identifying and reporting software anomalies and test results.
• Created test scripts for all the test cases in PL/SQL.
• Prepared Test Plans for each release, written Test Cases and executed them as part of Functional Testing. Prepared Test Reports and Deliverables and submitted for version releases.
• Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the end-users to gather key issues involved in the project and propose the new solutions.
• Used the guidelines of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the project.
• Developed detailed use cases using Rational Software.
• Kept a close watch on the changes involving constant communication with the developers.
• Supported the assigned project manager with creating detailed project plans; assisted in developing, scheduling and tracking project timelines.
• Worked with the UAT team to validate that the developed application will meet the business requirements.

Environment: OOAD, UML, RUP, TQM, Business Modeling and Data Modeling Rational Rose, Rational Requisite Pro, MS Visio, Clear Case, Clear Quest

Confidential, NJ

Business Analyst

Responsibilities:

• Met with users to generate and review business use cases.
• Assessed the status of the organization to determine the scope of the validation process.
• Gathered requirements by using interviews, requirement workshops and brainstorming sessions.
• Reviewed the requirements for calibration, maintenance and cleaning developed as draft procedures and finally wrote Standard Operational Procedures (SOPs)
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns as per GLP in LabWare LIMS & Pre Clinical Phases (electronic laboratory notebook) & data migration issues.
• Assured Process Validation, Cleaning Validation, and Software Validation in compliance with cGXPs (cGMP, GLP)
• Designed and developed project document templates based on SDLC methodology
• Documented all aspects of the computer system validation lifecycle, in accordance with FDA regulation which includes validation plan and protocol, Installation Qualification (IQ), Operational Qualification (OQ) and specification performance
• Created the Business Glossary that defined the term used during the modeling
• Designed business models that served to identify requirements and communicate information between teams
• Mentored and Knowledge transfer on how to create and implement test assets in RQM - Test Plan, Test Case, Test Scripts, Test Execution Records, Test suites, how to execute test and report on the test result using RQM Reports.
• Validate test plans/scripts and perform final reviews of test results.
• Used use case diagram during analysis to capture requirements.
• Conducted acceptance tests to verify that the validation effort was complete

Environment: Visual C++, SQL Server, UML, MS Office Suite, Test Director, Visio, Rational Clear Case, Clear Quest.

Confidential, CT

Business Analyst

Responsibilities:

• Conducted meetings with users in different departments at Confidential (IT Architects, network engineers, developers & DBAs) to understanding the number and type of servers, and determine usage and identify key content business owners.
• Created the configuration document for custom setup for various user groups such as HR, marketing, R&D & sales, research analyst & investigators.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Involved in defining the business process and gathering requirements to get better search results when the request for information comes with the deadline from Food & Drug Administration (FDA).
• Specified security settings, storage policies, auditing policies, and expiration actions for business records in accordance with compliance regulations.
• Defined user access rights & permission matrix for the clinical trial documents.
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors, SIT and (UAT)
• Worked with the compliance group to make sure that the electronic data was CFR part 11 compliant.
• Used workflows to automate and gain more visibility into business activities such as document review and approval, issue tracking, and signature collection.
• Conducted requirement feasibility analysis with the developers to ensure the project was in scope with the timeline defined in the project plan.
• Documented and managed all the change requests from different user groups.

Environment: MS Project, Windows NT, Microsoft Office SharePoint Server 2003, Microsoft Content Management Server, ASP .NET, IBM DB2 data server, MS Office, MS Visio, Test Director

Confidential, CT

Business Analyst

Responsibilities:

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests.
• Wrote Business Requirements, analyzed them and tested them.
• Owned the entire reporting process. Interacted with the ETL team, developer(s), management, and account holders to get the requirements, document them, design templates, and write specifications.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Fluent in numerous EDI/XML messages: 816, 822, 824, 810, 850, 855, 860, 865, 864, 856, 832.
• Completed the documentation of Claims Scenario’s for the source system
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Extensive use of Excel to create Functional Specification Documents & Templates.
• As a Business Analyst for ETL projects that extract data from various source systems for subject areas - Revenue, Billed Membership, Medical Claims, Pharmacy Claims, and Capitation.
• Used MS Project to manage project time lines
• Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Involved in writing the detailed Test Plan using Mercury Quality Center, after analyzing business requirements and software/functional requirement artifacts.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Reviewed Requirements & deliverables for delivery timeline.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Created presentations explaining the entire report development process, while drawing a comparison between the legacy & the new report.
• Reviewed test scripts and made sure that the Test scripts covered all scenarios of the requirements.
• Tested the report for its content.
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.
• Modified System flow diagrams using SDLC.
• Tracked the defects in legacy reports as per account managers and end users. Compared the results and tracked the differences in excel
• Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL Server) to match the results with the actual report against the Data mart (Oracle).
• Worked with SQL queries using MS Access for data manipulations.
• Enhanced communication lines between executives, managers, and peers

Environment: MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office suite, MS Visio 2003.

Confidential, South San Francisco, CA

Business Analyst

Responsibilities:

• Worked as a bridge between the users and the different teams involved in the application development to better understand the business and IT processes.
• Prepared and participated in overall project plan, incorporated costs and tasks from the various components, ensured a successful and timely project implementation.
• Facilitated the Joint Application Development (JAD) sessions to identify business rules and requirements.
• Developed Use Case diagrams, Activity Diagrams and Sequence Diagrams using Unified Modeling Language (UML) notation.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Reviewed the Software Requirements Specifications (SRS) document with the Quality Assurance team and coordinated their efforts in the Quality Assurance process.
• Gave walkthrough for inter- and intra- departmental artifacts review.
• Ensured methodology compliance, documented problem areas and coordinated resolutions.

Environment: Rational Rose, UML, Java, RUP, Windows XP, Rational Requisite Pro, Microsoft Office tools, MS Project, SQL server,