EMPLOYMENT

Confidential

System Administrator, Technical Writer, Analyst, Tester, Technician

• Troubleshoot database issues/recover data Progress database
• Resolve network issues
• Configure operating systems Windows XP, Linux
• Configure hardware office PCs, Xerox iGen3 and iGen4 digital printing presses
• Configure iGen3, iGen4 software
• Monitor/organize print-jobs
• Maintained print-job progress reports for management and staff
• Proof read documents

Confidential

Technical Writer, Analyst

• Edited, developed, and proof-read training documentation for the Associate's Learning Portal MS Word and Excel, Sharepoint
• Edited and proof-read Anti-Money Laundering training documentation MS Word and Power Point, Sharepoint
• Maintained work progress reports for management MS Excel, Sharepoint

Confidential

Business Analyst, Technical Writer

• Analysis, retail store systems
• Developed test scripts for the RF Falcon PSC hand-scanner Excel
• Reviewed project documentation for acceptance MS Word
• Tested the RF Falcon PSC hand-scanner
• Employee communications: maintained constant communication with offsite developer scanner software , regarding software design and specifications
• Maintained work progress reports for management and staff MS Excel, Lotus Notes

Confidential

Documentation Specialist, Technical Writer, Business Analyst Technical

• Maintained documentation associated with the Overdraft at ATM project Excel, Word, Discovery, Project
• Developed and maintained End-to-End test scripts, associated with the OD at ATM project Excel, Word, Discovery
• Employee communications: maintained constant contact with developers and testers, in the gathering of project-status details updated requisite documents with these details
• Maintained software fixes/changes matrices reports for management and staff MS Excel and Outlook, Sharepoint
• Maintained Project progress reports for management and staff MS Excel and Outlook, Sharepoint

Confidential

• Analyzed and documented Bank of America's implementation of Ariba called eRequest internally , for the training of and transition to outsource/off-shore consultants MS Word, Visio, Paint
• Proof-read and edited existing eRequest documentation MS Word, Visio, Paint
• Maintained work progress reports for management MS Excel, Sharepoint

Confidential

Business Analyst Technical and Quality , Technical Writer

• Documented the monitoring-specs of the Retrieval and Delivery ReDe System MS Word and Visio
• Documented the Xenos process at Wachovia MS Word and Visio
• Change Owner software , adhering to the SDLC enforced by usage of PICCT and CCTS
• Maintained change-documentation related to ReDe and the Corporate Image Workstation Sharepoint
• Maintained constant contact with developers and testers on site as well as offshore , in the gathering of project-status details, and software design and specifications
• Performed manual QA duties UAT and SIT on ReDe

Confidential

Business Analyst, Technical Writer

• Analyzed and documented the Visual Basic code and embedded SQL version of the Medical Officer Review System MORS , both internally and externally for developer and user, respectively MS Word, Visio, Visual Basic 6, and Access
• Consulted developers and software architects, in the gathering of information for the MORS document
• Designed user-interfaces, for the web-based version of MORS MS Visio
• Gathered requirements, for the web-based MORS MS Word and Visio

Confidential

Lead Developer Point of Sale , Business Analyst Technical, QA , Technical Writer

• Technical advisor, for the Java team and for Satyam, Inc.
• Gathered requirements customer database, Verifone and point-of-sale system network protocols , utilizing my Technical Writing skills/experience MS Word, Visio, and Excel
• Gap analysis
• Utilized the System Development Life Cycle Waterfall model , UML and Use Case methodologies
• Regular JAD session involvement
• Data Mapping
• Received Sarbanes-Oxley training
• Tested store systems functional, regression, integration, UAT and SIT includes bugs, bug-fixes, and enhancements
• Employee communications: worked within business and between departments/contractors, to determine the origin of bugs/solutions
• Tested store systems in accordance with business and functional design documentation
• Employee communications: communicated proactively with team members, team leads software developers and management, mostly by utilizing my Technical Writing skills/experience MS Word and Excel
• Employee communications: worked with outsource/off-shore consultants, in the writing, editing, and review of test plans/scripts, use cases, and software specifications MS Word, Outlook, and Excel
• Provided ownership and accountability for assigned testing
• Tested the now-outsourced point-of-sale system
• Worked with outsource/off-shore consultants, in the documentation of file formats, process flows, protocols, and user manuals
• Edited test scripts developed by outsource/off-shore consultants
• Tested the Canada-based Triversity point-of-sale software
• Debugged and enhanced, as lead developer, the point-of-sale and Back Office software Back Office software includes Inventory Control, Payroll, and Human Resources utilities C, Greenleaf C library, C-Tree
• Developed HLDs and LLDs
• Developed and replaced the message-based network protocol with a file-based protocol NETBIOS
• Developed interface, between DOS-based cash register and Verifone card reader credit, debit, ebt cards
• Ported a single piece of point-of-sale code to several different platforms TEC, IBM, Ultimate Tech.
• Maintained work progress reports for management and staff MS Excel, Sharepoint
• Maintained software defect reports for management and staff MS Excel, Sharepoint
• Confidential
• Lead Developer, Developer, Business Analyst Technical and QA , Technical Writer
• Lead Developer, Family Dollar Stores Point-of-Sale and Back Office systems Back Office software includes Inventory Control, Payroll, and Human Resources utilities C, Greenleaf C library, C-Tree
• Re-engineered and modified network layer associated with the Family Dollar Point-of-Sale system C
• Developed HLDs and LLDs
• Lead Developer, Books-a-Million Customer Service system Windows 95 and NT, MFC, MS-DOS, CodeBase C library, Crystal Reports
• Edited/proof-read the Books-a-Million Customer Service System user's manual MS Word
• Developer, Intelligent Restaurant Information System IRIS Windows 95 and NT, C , MFC, Crystal Reports, Microsoft DAO
• Developer, IRIS restaurant software to retail conversion - Back Office utilities Access, Windows 95 and NT, C , MFC, Microsoft DAO
• Developer, Visual Basic in-house utilities, such as bug-tracking software
• Developer, Access in-house utilities, such as data-transfer software
• Gathered requirements for hardware interfaces, including POS network protocol MS Word
• Employee communications: worked with outsource/off-shore consultants, in the software development process
• Developed hardware interfaces customer display, cash-drawer, printer, and keyboard

Confidential

Foreman, Carpenter, Machinist, Laborer, Business Owner

• Performed respective services for clients, mostly on a contract basis carpentry, metal-machining, labor
• Build custom cabinetry and furniture
• Lance Corporal
• Heavy machine gun team leader gunner cannon gunner heavy equipment operator mortarman
• Responsible for a five-man team in the effective deployment of the heavy machine gun
• Provided cover fire for an 81mm mortar platoon
• Anti-aircraft gunner, aboard the USS Tarawa LHA-1
• Operated several different vehicles, on the flight deck of the USS Tarawa