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Senior Business Analyst Resume Profile

Summary:

Senior Business Analyst / Project Manager with over ten years' experience in eliciting and managing Requirements for complex, large project and in managing small to medium projects including resource management, process mapping and improvement, scope analysis, cost and budget management, requirements gathering, scope definition, use case creation, quality assurance, User Acceptance Testing, and implementation. Experience includes working within IT departments within the financial, payments, utility and manufacturing industries. Skill set includes a range of methodologies from Rational Unified Process to Agile. CBAP training completed. PMP Certified.

Experience:

Confidential

Senior Business Analyst

  • Serve as right-hand to Product Managers working to bring innovative new products to the life within the company as well as implement changes across platforms for business initiatives
  • Create use cases, business requirements documents and UI requirements for payments industry software and system updates working collaboratively across IT teams and departments, with diverse groups and individuals such as executives, product management, compliance and risk, security and networking, IT staff, client facing groups, DBAs, implementation groups, and clients
  • Work on projects including account updater service, adding new card brand across front end and back end processing systems, data analytics, and updating for card brand new programs such as American Express enhanced acquisition
  • Understand payments industry and specific business goals in order to work across diverse teams within the enterprise
  • Create high level requirements and work towards creation of detailed requirements for using BI tools for Data Analytics project
  • Create business requirements working with product management for EMV-related projects and new products, serving as EMV champion for product BA group
  • Work as part of the team to implement InteGREAT as a new BA tool within TSYS
  • Work as an embedded IT BA systems analyst document technical specification for functional design for boarding and entitlements for a web-based system
  • Review QA test scripts within the HP ALM environment
  • Review and comment on Agile SDLC process documents
  • Participate in initiatives to drive process and metrics improvements throughout the enterprise
  • Participate in status updates for complex projects within PMO and upwards towards senior managment
  • Mentor new business analysts within the product department

Confidential

Senior Business Analyst

Contract-to-hire as a Product BA - working with Product Managers to create high-level business requirements within payments industry

Confidential

Lead Business Analyst / Project Manager / Scrum Master

  • Run and participate daily standups for team creating a cooperative learning Math game for Grades K-8
  • Provide updates to status for senior leadership team and change control board
  • Gather and document business processes and requirements for administrative, reporting, and game functionality including navigational flows, use cases, functional requirements, and user stories
  • Create project plan for reporting and for Administration User Interface work
  • Enter and update requirements in Team Foundation Server TFS
  • Advise team about hybrid process issues due to mixed waterfall and Agile environment
  • Perform testing of multi-player game functionality, math problem types along with constraints, problem generation simulations and analysis, and document test results

Confidential

Project Manager / Lead Business Systems Analyst

  • Manage projects of low, medium, and high complexity including Request Center upgrade, currency updates, major and minor application enhancements, and employee engagement efforts
  • Create and maintain department Release Calendars and technical roadmaps
  • Lead inter-departmental process mapping and improvement sessions for processes involving Request Center integrations for access management provisioning
  • Gather requirements and create Business Requirements Documents BRDs for web team updates, Remedy updates, and cross team efforts
  • Responsible for User Acceptance Testing for enhanced messaging project and for National Service Desk self-help web site
  • Participate in Clarity project for WTD including creating BRD, training project managers, initial setup and design of project records, and communications between Clarity staff and WTD staff
  • Coordinate efforts for improved User Access and Request Center updates in accordance with security standards and cross team needs
  • Manage Request Center's requirements, development and implementation of Human Resources project for fasting onboarding for new hires
  • Improve process and reporting for Change Approval Board CAB
  • Manage geographically-disbursed team for on shore and offshore development resources including design, unit testing, response to UAT, fast deploys, and overall process improvements for the service design work for Request Center releases
  • Create and maintain project schedules within MS Project and Excel for Request Center releases, currency upgrades for Request Center and web tools teams, and automation work
  • Lead metrics reporting efforts for ITSM offshore engagement and for Request Center releases
  • Perform and coordinate system and UAT testing
  • Manage SharePoint sites for ITSM team
  • Advise team about tools and processes for moving to more Agile environment

Confidential

Project Management and Lead Business Analyst Consultant

  • Create and document process for Remedy off-shore enhancement releases and projects for inception, elaboration, construction, and implementation phases including requirements templates
  • Create test cases and metrics within Excel for an enhanced messaging project
  • Facilitate requirements elicitation, project check-in, use case and process design meetings
  • Create Business Requirements Documents BRDs and use cases for Remedy, internal application implementation work flow, business continuity messaging and Access Management projects
  • Manage off shore resource for specific project efforts
  • Create and maintain project schedules informally and formally within MS Project
  • Manage projects of low, medium, and high complexity including asset management tracking, business continuity messaging for enterprise, and internal implementation release management work flow based on modified RUP and Agile processes
  • Provide input and updates to business process documents for inventory, hardware leasing, and software release and deployment processes including workflows and formal documentation
  • Create test cases and metrics within Excel for an enhanced messaging project
  • Work with ITSM system architect and SMEs to apply ITIL asset management to policy and standards documents for IT asset platforms including PCs, voice, network, servers, and mainframes
  • Participate in and manage Capacity Planning and Go Live efforts for projects
  • Perform and coordinate system and UAT testing
  • Mentor other staff in business analyst skill set

Confidential

Lead Business Systems Analyst

  • Elicit requirements through interviews and requirements sessions creating Business Requirements Documents BRDs and use cases for utility power generating plant computer applications ranging from modifications to new projects including input to RFPs for compliance management, RFPs for outage management, and creation of a DataMart
  • Gather and document feasibility information for projects for plant operations and planning functions
  • Create quality analyst SDLC test plans and test scripts, perform testing, and maintain bug reporting in MS Visual Studio 2008 for development team
  • Create User Acceptance Test plans and scripts including Traceability Matrix
  • Run User Acceptance Testing including training users, facilitating testing, and communicating results
  • Create Documentation Management policy and procedure
  • Help design and maintain collaborative SharePoint site
  • Create and maintain templates for requirements gathering and quality analysis activities
  • Schedule and run project kickoff, requirement elicitation sessions, and other meetings working with Standard groups, network groups, and legacy system owners, and clients from the generator side
  • Assist with project management including maintaining project list with status, assignments and priorities
  • Serve as liaison between computer applications system development group and clients within power generation functions corporate networking, database and server groups Standards work group and compliance department
  • Coordinate and communicate for end user implementation, including desktop support and user info

Confidential

Business Systems Analyst / Project Management Consultant

Create and maintain UML Use Cases and Systems Requirements Specifications for functional and non-functional requirements Online TOA initiation tool for client-facing website and related delivering firm utility

  • Complete Mapping and field behavior documents, edit Redline documents, and provide training for project team to support user interface completion to serve business needs
  • Create Change Request forms and logs, and maintain Change Request Forms and logs
  • Provide executive summaries for project updates for Project Manager for BA and UAT efforts
  • Serve as internal project expert on System Requirements Specifications and product decisions to support development, QA, technical writing and training, and business needs
  • Run user trial and User Acceptance Testing including Test Plan, writing test cases, setting up user access, working with users during testing, and reporting test results
  • Mentor testing lead by helping with test cases, bug tracking, and creating test data as needed
  • Review test cases, test plans, and traceability matrixes for complete and accurate testing of requirements
  • Facilitate meetings for project specific and cross department issues such as bug reviews, requirements reviews, tollgate reviews, and user trial issues
  • Perform bug tracking and bug report prioritizing perform testing and enter bugs into ClearQuest system
  • Perform UAT testing for Trust Outsourcing software for re-sell to banks for cashiering and tax functions
  • Provide back up to Project Manager

Confidential

Business Analyst

  • Update Business Process Procedures for SAP ERP implementation using Info Pak
  • Perform Role Mapping for end user training for overseas and other sites
  • Schedule and coordinate training needs with Power Users and User Readiness group

Confidential

Systems Analyst

  • Update/create Use Cases/wireframes for re-design of content management for Relocation websites
  • Update and create Use Cases, context diagrams, entity documents, state tables, and functional behavior documentation for MS CRM customization project for Relocation Services using Agile methodology
  • Participate in design of service level metrics development for external and internal projects
  • Research and resolve test defects for documentation and implementation for MS CRM customization
  • Create Use Cases and wireframes for re-platforming effort for Relocation Support web portal
  • Shadow Interactive Designer and update screen designs for functional and usability changes
  • Write systems requirements and specifications for Data Archival and Migration projects
  • Create Data Mapping and Cleansing spreadsheets for migrations from legacy system
  • Perform planning and management for Knowledge Management project

Confidential

Business Analyst and Project Management Consultant

  • Create and update software requirements specifications using SAP lifecycle standards
  • Create Knowledge Management documents for transfer to XML using information classes

Confidential Business Analyst

  • Research requirements for new versions of six sigma software as client liaison
  • Update user documentation and document business rules for six sigma project management software

Confidential

Business System Analyst

  • Perform analysis and design phases of portal projects leveraging Vignette software for intranet functions for cost-effective development for Content Management and web publishing
  • Create Method/1 documents for functional and non-functional requirements as well as design specifications, and project plans for full software development lifecycle
  • Liaise with and lead global team meetings as assistant project manager

Confidential

Business Process Analyst

  • Create Use Cases for internet site for hotel industry
  • Create and update messaging tables and flow diagrams as necessary to support design effort

Confidential

Business Analyst / Test Script Writer

  • Plan and gather business requirements and service level needs through meetings and interviews with risk management, customer service, credit, and loan mortgage executives, management, and staff
  • Create flow diagrams, screen designs, field descriptions, business requirements documents, Command Center procedures and technical specifications for client's Risk and Controls software
  • Create and edit test scripts for testing as per requirements and pilot version of the systems

Confidential

Business Process Analyst / Technical Writer

  • Model business process workflows using Visio and Corporate Modeler database diagramming for CMMI Level II and ITIL standards applications enterprise-wide
  • Design, create, and deliver cost-effective CMMI Level II training for software lifecycle policies x
  • Conduct and plan work for team developing standardized templates for CMMI Level II
  • Plan, design and create documentation and training for IS Sarbanes-Oxley SOX controls

Confidential

Business Analyst/Project Coordinator

  • Update project plan and budget tracking
  • Update impact analysis software and perform scope analysis for schedule, budget, and resources
  • Run issues tracking meetings and update issues tracking, key decision, and watched issues logs
  • Coordinate and document Component Integration Test

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