SUMMARY

• 8+ years of Business Systems Analyst experience with solid understanding of business process analysis in Retail, E - commerce, Supply Chain and Logistics and Sales Business Channels with experience in B2B, B2C and Ecommerce portals web application developments and CRM.
• Extensive experience in the Retail and e-commerce environments with knowledge of Microsoft commerce ATG suite and WebSphere.
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Extensive experience in developing and executing a SOA solution strategy and business plan that support SOA services growth.
• Experienced with Salesforce, Sales cloud, and Service cloud, Marketing cloud and guiding clients on CRM solution for sales, marketing, and services teams.
• Gathered and documented Master Data Management (MDM) application, conversion and integration requirements.
• Extensive experience in Wireframes, Screen Mockups and conducting Impact Analysis, SWOT analysis, Cost and ROI Analysis.
• Experience working on Distribution Management Systems (DMS), Warehouse Management Systems (WMS), Order Management Systems (OMS) for Omni-Channel Retailers.
• Experience in Enterprise System Interface and Integration analysis with good knowledge of SQL, PL/SQL, XML, XSD, XSLT and COGNOS concepts as well as ESB software like Web Sphere Message Broker and Web Methods Integration server.
• Experience with Salesforce Commerce Cloud application for E-commerce Testing.
• Skills in developing Use Case diagrams, Sequence diagrams, Data Flow diagrams, and Class diagrams using Object Oriented Analysis & Design (OOAD).
• Extensive experience in requirements gathering, Use Case design and analysis, Work flow diagrams, & Change Management.
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experience in defining and driving the pricing strategy for various products.
• Experienced in MFP for both front - end and backend. Extensively used tools Manhattan WMS, Oracle Retail Assortment Planning.
• Experience in different Software development methodologies like Waterfall Model, Rational Unified Process and Agile Scrum Methodology.
• Strong communication and coordination so as to achieve organizational goals and objectives.
• Worked closely with Business teams/project stake holders/SME to map the expectations to the delivery capabilities.

PROFESSIONAL EXPERIENCE

Confidential, Atlantic County, NJ

Sr Business Analyst

Responsibilities:

• Gathered requirements for Order management, Warehouse management system (WMS), E-commerce B2C and B2B portals.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Handled order management system (OMS) such functions as order entry, sales analysis, inventory planning, and accounting, among others.
• Involved in functional and technical aspects of the Salesforce Commerce Cloud Demandware eCommerce platform.
• Created system specification and application design document for OMS system for Retail fulfillment process across multiple releases.
• Worked on the Retail Merchandise Systems (RMS) and Point of Sale & UI system to automate the buying process of consumers.
• Generated cross-sell/up-sell point of sale (POS) analysis with the marketing team to identify selling opportunities and the payable tax.
• Documented Omni channel requirements for OMS in collaboration with business stakeholders including logistics and supply chain management teams and with Manhattan OMS development team to successfully rollout BOPUS and BOSTS orders.
• Gathered the collection of business requirements, designing solutions, overseeing the development and coordinating the testing of innovative system and business solutions for the e-commerce organization.
• Prepared Questionnaires to Gather Requirements for Business Processes Mapping (BPM), conversions, reports, interfaces and authorizations.
• Involved in the launch of new products and regular product updates for the Confidential. Formerly used Salesforce Commerce Cloud (Demandware), tan switched to proprietary ‘Confidential Library’ for content management.
• Managed the day-to-day progress of product strategy and full life cycle product development/deployment of entire application including RSS and XML news feeds.
• Performed and conducted SWOT Analysis on the project including the key project members in the discussion for analysis.
• Successfully conduct JAD sessions and gather software requirements and Business intelligence rules
• Performed GAP analysis to identify the discrepancy between current state and AS IS in the price execution.
• Analyzed business requirements and created Use Cases, and Swim Lanes using MS Visio as per UML methodology
• Elicitation of requirements, analyze and elucidate workflows and business rules.
• Gathered and documented Master Data Management (MDM) application, conversion and integration requirements.
• Translating the business needs into system requirements and communicating with the business
• Gathered and understood User Requirements through user interviews and Brainstorming sessions.
• Analyzed the requirements and created the Business Requirements Document (BRD), Functional Specifications document (FSD), and Use Case specifications using Requisite Pro.
• Validated both SOAP and REST web services using SOAPUI Pro tool.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Document requirements and translate into the appropriate systems requirement specifications, use cases and user stories using Agile Scrum methodology
• Performed Unit testing with developers, to ensure accurate system functionality and validate promotion of code to system testing environment.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• User Requirements gathering by interacting with stakeholders and business users using JAD and One to One interview technique to get a better understanding of the domain and current system.
• Examined Order Management System (OMS) to ensure compliances with upgrade requirements, and generated documents for the workflow of exiting system and desired system that involve Cash Analysis, Portfolio Analysis, Order Initiation, Order Execution, Trade Clearing, and Booking, and performed GAP Analysis.
• Performed project management activities for client's requirements and authored Business process documentation, business requirement documentation (BRD) and customer requirement specifications.
• Participated in design and build of different OMS modules - Order Capture, Order Processing, Order Promising & Fulfillment, Payment Processing, and etc.
• Performed GAP Analysis between the "AS-IS" model of the legacy system and "TO-BE" model to identify the project gaps.
• Converted Business Requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and Impact Analysis.
• Coordinated with external vendors to deliver financial and inventory management software.
• Consulted other IT-teams with applications that work on top of the base Manhattan WMS system.
• Coordinate with other team members to categorize, prioritize and resolve software application issues dealing with all levels of the order management systems (OMS) and execution management systems (EMS).
• Managed WMS implementation projects including functional, performance, automation, test environment and test management team from planning phase to closure phase.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Worked on the Retail Merchandise Systems (RMS) and Point of Sale & UI system to automate the buying process of consumers.
• Configuration changes in WMS system for enhancement project to facilitate operational changes into Distribution centers.
• Worked on with the lead Sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Involved in requirements for interfaces for integration with multiple systems, defined how/what data would be passed in xml, how data mapping would be done for source to Confidential systems integration, how source system would process the data from xml and map it on UI screens.
• Worked closely with IT development team to model the screens, which met user defined requirements and company standards in order to document Inventory Management legacy system, business process, rules and workflows.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and diligently consider deadlines.
• Collected, stored and analyzed data needed for supply chain metrics in identification of root cause for continuous performance improvement, and depicted this information as historical performance trends.
• Performed Feasibility Analysis, Complexity Analysis and ROI Analysis and presented summary to the internal customers and key stakeholders and walk them through to-be design of the automated process.
• Created and maintained automated test scripts for eCommerce and SaaS websites using Telerik Test Studio.
• Defined user stories in JIRA (linked to IRISE tool) by creating tickets and elaborated stories to offsite development and QA teams.
• Documentation of all stream wise data of existing legacy system, in a way that is useful for JAVA migration.
• Gathered requirements for scaling Databases, Presentation layer and their integration with REST service.
• Involved in the formulation of Test Plan that contained test scenarios for all the phases of Quality Testing including functional, navigation, security, recovery, regression, acceptance and performance testing.
• Utilized AGILE, Scrum methodology for product development and Product Backlog documentation, wrote User Stories based on INVEST criteria and documented the Sprint Backlog and technical backlog.
• Executed SQL queries to test the database for records that detect pricing and product label filters.
• Managed all the requirements in JIRA, making requirements available to all team members.
• Involved during the User-Acceptance Testing of the application with end-users, management and development team in order analyze the risk involved in the updating of the existing system.
• Involved in performing functional testing on web services SOAP/ REST using SOAPUI tool.

Confidential

Business Analyst

Responsibilities:

• Documented the FRDs and BRDs for Ecommerce project using Rational Requisite Pro.
• Worked with B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management, Order Management, Hybris Marketing Conversion, and powerful search and merchandising.
• Gathered requirements for the integration of online Ecommerce system with the supply chain system.
• Define release plans for ecommerce platform with release managers according to gathered information from various IT departments.
• Involved in Oracle Retail Merchandising System RMS and Retail Price Management RPM as foundation data migration Architect in PETCO Animal Supplies, San Diego.
• Responsible for producing documents like Business Requirement Document (BDR), System Requirement Specification (SRS), Functional System Design document (FSD's), Technical Requirement Documents (TRD) and User Manuals with visual representation and Mock ups of entire reports.
• Prepared graphical depictions of use cases activity diagrams, system context diagrams, sequence diagrams, use case diagrams and wire frames for e-commerce web page development.
• Planned and performed analysis of e-commerce activities, functions and guiding the subsequent design and implementation of e-commerce applications
• Involved in implementing Omnichannel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Designed and developed Project document templates based on AGILE methodology
• Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Worked with the Business Users through interviews and JAD (Joint Application Development) sessions.
• Maintained test notes and requirement using Rational Requisite Pro.
• Utilized Clear Case application to store and track test plans/test cases.
• Actively involved in User Acceptance testing (UAT) and Training of the end users.
• Involved in preparing flow diagrams for the decision logic using Visio tool.

Confidential, Los Angeles, CL

Business Analyst

Responsibilities:

• Acted as liaison between business and IT within the e-Commerce organization responsible for gathering business requirements, designing solutions, overseeing development and coordinating the testing of enhancements to the mobile site & mobile apps through use-case development, wire frame review, user acceptance testing and implementation.
• Actively involved in various e-commerce initiatives, including custom application development and front-end features on the e-commerce platform.
• The upgrades were done to the legacy platform and new features development for existing retail clients.
• Involved in managing and developing Associate Merchandisers and Merchandise Coordinators on the Confidential team and web stores with updated catalog of products, descriptions and images of merchandise for various clients.
• Prepared technical design documents based on Functional requirements provided by Client for Oracle Retail Merchandising System (ORMS).
• Created Data repositories and reports using Informatica. Used Informatica to import financial, investment, eCommerce data from 3rd party vendors and data warehouses.
• Created use cases, user stories for each of the requirements identified for various e-commerce features like Cart, Checkout etc.
• Worked with Distribution center management on changes in process as an effect of software changes
• Analyzed and discovered phases by identifying the key stakeholders and engaging with the internal and external Subject Matter Experts (SMEs).
• Prepared Business Requirements Document (BRD) and Functional Specification Document.
• Aggregated and analyzed reports, as well as data from multiple sources to support and enhancing e-commerce. Prepared data information for projects, team meeting, Power-Point presentations and ad hoc requests.
• Conducted reviews, ran SQL queries and found early findings for incompleteness and ambiguity that can potentially create rework and increased costs for the project.
• Authored design documentations, Requirement Traceability Matrices (RTM), functional specs and complex process and work flow diagrams.
• Employed UML in behavioral, structural and architectural modeling - in creating Use Case, Activity, Class and Sequence diagrams.
• Created User Acceptance Test Plan and coordinated UAT for the site redesign project
• Performed knowledge transfer to technical/development and QA team by developing use cases and user stories to explain business requirements to IT and identified, documented and provided relevant test scenarios, quality test cases and provided accurate test data.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Reviewed business and overall functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's).
• Gathered the requirements for the desired system and reviewed a GAP analysis report as to the difference between the AS and TO-BE system.
• Led and implemented the entire agile methodology of application development with its various workflows and activities.
• Gathered requirements for the integration of POS system with the supply chain system.
• Managed projects throughout SDLC to ensure that project management methodology based on RUP is followed during the project lifecycle using MS Project.
• Created Use case and User stories as part of the functional specification document.
• Conducted weekly status meetings after collecting status of the project.
• Facilitated meetings and detailed communication with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Involved in Designing and implemented basic SQL queries for QA testing and report/ data validation.
• Validated the business, user and functional requirements as the current project went along.
• Reviewed and validated BRD (Business Requirements Document) and convert business requirements into FSD (Functional Specifications Document).
• Conducted Joint Applications Requirements Capturing Session (JAR) and Joint Application Development (JAD) sessions to understand, capture and confirm requirements and resolve cross-functional issues.
• Performed and conducted SWOT Analysis on the project including the key project members in the discussion for analysis.
• Developed Object Oriented Analysis and Design Models; Use Case Model and UML.
• Participated in data analysis and documentation, and got involved in business test cases and expected results.
• Created functional requirements document for technical team as per the business requirements.
• Involved in the web parts to make sure that the documents are easily available to sales teams & senior management.
• Worked closely with Development and QA testing teams to ensure that business requirements were clearly understood and provided clarification on questions related to requirements.
• Used MS Visio for Process modeling and Business Process flow diagrams.