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Business Process Analyst Resume Profile


Business Analyst Project Leader Quality Assurance Analyst

Over 20 years domestic and global experience as Business Analyst, Project Leader and Quality Assurance Analyst in graphic arts, advertising, restaurant services, package delivery, airline, communications, and retail sales arenas. Created solutions that streamlined business processes. Extensive experience in: requirements analysis system development/design process re-engineering quality assurance/test plan development user and staff training and all aspects of project management. Recognized for facilitation and training, mentoring, oral and written communications, public speaking and presentation skills. Successfully navigated organizational structures.

Technical skills and experience include:

  • Concepts/Standards/Methodologies
  • SOA
  • Agile Development
  • UML
  • BI
  • CMM
  • ISO Standards
  • ITIL
  • System Development Life Cycle SDLC
  • Platforms/Hardware
  • Java Composite Application Platform Suite JCAPS
  • FileNet
  • IBM Mainframe MVS
  • RS6000 - Unix
  • IBM ThinkPad - Windows 97, NT, 2003, XP
  • Oracle
  • Informix
  • Microsoft SQL Server
  • DB2 UDB
  • Software/Languages
  • SeeBeyond
  • IBM Rational Rose
  • XML
  • HTML
  • JCL
  • CA7
  • Endevor
  • Extra
  • Adobe Reader 8/Adobe Writer
  • PeopleSoft 8.46
  • UltraEdit
  • MSOffice: Word, Excel, PowerPoint, Access, Visio, Project
  • Tools
  • WinSQL
  • Provision
  • Erwin
  • Toad
  • SharePoint

Professional Experience

Business Analyst

Developed Functional Requirements and Test cases for Fast Track eCommerce website projects. Updated Online Ordering WIKI knowledgebase content as appropriate. Facilitated cross-functional team project requirements, design and application development meetings, serving as the liaison t resolve project discrepancies between Marketing and OLO IT development efforts. Developed use cases, functional and business requirements around eCommerce wireframes and for digital marketing development project.


Business Process Analyst

  • Developed Global Documentation Standards and maintained corporate Business Process Models. Outlined major system interfaces for all Yum corporate systems and brands. Created practical, user friendly standards and models that enabled successful SDLC project impact assessments and initial project analysis phases. Business Analyst/QA Analyst on corporate systems projects surrounding Global Infrastructure projects.
  • Business Analyst on a User Provisioning project t create a Web Service framework for a public External Facing Web Service that will provide franchisees and licensees the ability t provision, de-provision, maintain changes for User IDs and provide application access for training software and Portal access using the JCAPS platform Java .
  • Instrumental in development of internal WIKI Knowledgebase used globally as essential communication tool. Developed training materials and facilitated training for Yum Sites and groups on use and maintenance of WIKI knowledgebase.
  • Consolidated multiple Back of House BOH and multiple format Point of Sale POS system files int single format feeding PeopleSoft Financial and HR modules via a JCAPS Java platform using XML messaging. Consolidations enabled YUM t successfully uncouple old and ineffective systems and redesign and streamline BOH processing creating more flexible and cost effective environment.
  • Project lead/business analyst for Tricon Restaurant Invoice Processing System TRIPS project. Streamlined restaurant accounts payable and billing systems and decreased invoice processing time. Developed and managed change control process for software releases. Developed training materials and facilitated training on use of new systems.
  • Diagramed business process flow and hardware schema surrounding Daily Sales and Business Summary Reporting for U.S. domestic business units with a goal of identifying duplication of effort. Distribution of this information facilitated efforts t streamline the capture and transfer of information and elimination of duplicate processes by brand.


Quality Assurance Analyst

Y2K conversions review board for existing systems and implementation of SDLC. Coded, tested, and ensured governance standards t further process improvements efforts and reduce maintenance costs.


Business Systems Analyst/Systems Analyst

  • Development team member partnered with Air Group's Industrial Engineering function. Managed rapid development and supported Planning and Engineering projects.
  • Identified issues and problems surrounding aircraft maintenance appropriations. Achieved multi-million dollar savings t company. Created business flow data/process models, entity relationship models, business rules and issues/incongruities lists for current and ongoing analysis and process improvement. Recommended and implemented effective resource tracking.
  • Project Lead for forecasting and process improvement initiative resulting in computerization of capacity planning process, significant time and cost savings, improved accuracy of group capacity forecasts and new forecasting tool. Leveraged mathematical/statistical advantage of computerized system reducing time spent on building volume forecasts. Developed and successfully executed IE training materials on use of new forecasting planning tools.
  • Developed business and technical requirements for complex Airline Crew member payroll process that could not be out-sourced t standard payroll processing company. Developed test scripts and provided production support during g live. Timely completion of project prevented potential strike by pilots union and allowed flexible payment system meeting guidelines negotiated by pilot union contract.

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