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Sr. Business Analyst Resume Profile



  • Extensive experience in both Project Management and Senior Business Analyst roles with excellent knowledge of the full Software Development Life Cycle SDLC methodologies, frame works and processes. Experienced in managing requirements from project inception through release.
  • Expert in Software Development Life Cycle SDLC , Object Oriented Analysis and Design and Agile Methodology. Experience in JAD Sessions, Live Meetings and Interviews.
  • Knowledge and experience all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and RUP.
  • Well versed in project management tools like MS Project for project planning, Project scheduling. Organized JAD sessions to gather requirements at various stages. Good understanding of Project Process and ability to analyze business problems and identify solutions. Experience in dealing with web services, web technology related application and experience in infrastructure design changes.
  • Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications. Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams Activity diagrams.
  • Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices. Prepared documents to conduct user acceptance testing. Good working experience in all the sprints of the project in SCRUM.
  • Experienced in all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and RUP Rational Unified Process .
  • Effective in executing multiple tasks and assignments ahead of schedule.
  • Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.



MS Office Suite, Adobe Acrobat Suite, MS Project, NovaManage, SQL

Defect Tracking

Rational RequisitePro, Rational ClearQuest, Mercury TestDirector, Mercury Quality Center


Mercury Quick Test Pro, Win Runner

Version Tools

Clear Case/Clear Quest

Project Management Skills

Gantt, PERT, Work Breakdown Structure WBS , Scope of Work Creation and Management, Solution Development Life Cycle SDLC , Change Control Management


Visual Basic, VB.NET, HTML, Java SQLAccess, PL / SQL, VB Script, Java Script, Power Builder, SAP-ABAP

Business modeling

Microsoft Visio, IBM Rational Rose


MS Access, Oracle 8.x/ 9i/10g, MS Access, MS SQL Server, DB2

Technical Writing

Training Manuals, User Guides, Standard Operating Procedures SOP's , Job Aides



Sr. Business Analyst

  • Gathered customer requirements, answered RFP/RFI proposals, managed customized integration solutions, serving as liaison between users, developers and external vendors.
  • Assisted in the planning of all project-related changes through stakeholder engagement, analysis and participation.
  • Instrumental in identifying change opportunities.
  • Assisted in the identification of the root causes of processes that were to be changed.
  • Instrumental in defining the scope of Change Management processes.
  • Responsible for the functional design and management of all project-related changes.
  • Implementation of complete life cycle of HR project from Project design phase, mapping customer requirement in SAP, continuing with configuration, testing and implementation of various HR modules till supporting the end users in various sub modules of HR.
  • Served as Project Manager in large integration/infrastructure project of combining former DPW, DOW and Veolia employees due to attrition/reassignment within the city of Indianapolis.
  • Provided project lifecycle leadership over all phases of enterprise-wide IT implementations within a multi-department, 2,500 user organization
  • Worked extensively with the team to meet business requirements, create prototypes and analyze workflows.
  • Successfully led medium-sized project teams of 10 people from requirements gathering through implementation and support
  • Projects successfully completed include but not limited to :


Project Mgr/Sr. Business Systems Analyst

  • Provided solution delivery for both application and policy-related project initiatives
  • Served concurrent roles as both Project Manager and Senior Business Analyst utilizing project management methodologies, requirements analysis and high-level design, gap analysis, and process improvement
  • Ensured individual project schedules met project timelines and delivery dates.
  • Served as a liaison between developers and end users at multiple levels
  • Projects successfully completed include but not limited to :
  • Project Indiana Eligibility Modernization Project
  • Assisted Project Manager and Vendors for the Indiana Eligibility Modernization Project hybrid roll-outs. The Hybrid system/model improved client experience, timeliness of eligibility determinations, change and alert processing, as well as significant turn-over in the reduction of error rates.
  • Project Policy Answer Line DFR
  • Project Manager and Business Analyst for the development of a client-server problem tracking system for the Policy Answer Line group that significantly improved issue communication, ownership and timely resolution.
  • Converted legacy PAL help desk tool from MS Access 97 database to new PAL system housed within the Rational ClearQuest.
  • Project Office of Medicaid Policy and Planning OMPP Business Re-engineering Process
  • Project Manager and Business Analyst consultant that developed and managed project schedule for business process re-engineering effort and system re-design for Medical Review Team.
  • Completed requirement deliverables, gaining approvals from business stakeholders
  • Ensured customer expectations were met while coordinating with multiple IT and Business partners
  • Tracked and monitored project inter-dependencies, and drove resolution for issues, risks and change management.
  • Coordinated and facilitated technical RAD and JAD sessions to flesh out business and system requirements, scope, and design of project.
  • Completed highly detailed business process and system analysis, mapping, and re-engineering processes.
  • Worked with outside vendors for Proof of Concept


Project Mgr/Sr. Business Systems Analyst

  • Conducted Joint Application Development JAD sessions with stakeholders throughout the SDLC for system enhancements for ICWIS project
  • Assisted in the development of technical standards along with development team to meet the needs of customers and upper management
  • Validated technical designs created by IT developers against functional requirements from business stakeholders
  • Prepared business process models using Visio to create workflow diagrams.
  • Facilitated the delivery of technical business solutions to customers
  • Analyzed business and user needs to document requirements and technical business system solutions
  • Maintained project schedules by monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving potential inter-modular conflicts.
  • Reviewed business requirements with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
  • Took assigned projects from original concept through final implementation for ICWIS Redesign effort.


Sr. Business Analyst

  • Wrote and executed test plans for manual functional black box testing and regression testing
  • Interpreted business needs and requirements in order to assist with the creation and management of complete user stories.
  • Worked with the development team to implement, test, and deliver defined solutions.
  • Built and maintained relationships between business units, technology teams and support teams.
  • Assisted in the preparation, facilitation, and execution of User Acceptance Testing.
  • Assisted in the training of stakeholders to ensure successful adoption of delivered solutions
  • Change Order Test Lead for Release Projects
  • Handled production support and change requests/patches as required.
  • Participated in project/release planning activities including Test Specification Reviews.



  • Wrote Business Requirements documents according to Business User's needs
  • Performed assessments of existing computer applications within company for compliance with 21CFR Part11 and corporate policies
  • Developed, reported, and implemented project timelines, ensuring commitments were met.
  • Reported validation project status to Stakeholders.
  • Provided input and responses to process deviations that required computer validation work for resolution


Systems Analyst

  • Conducted systems analysis and design studies for functional systems and design specifications
  • Created process change in an effort to decrease turnaround times and streamline work processes
  • Trained users in the appropriate usage of applications such as NovaManage and ADMIN/LIMs
  • Conducted feasibility studies of Web-based applications and systems.
  • Was responsible for maintaining and updating technical documentation for software and systems.
  • Assisted development and production teams by determining application design flaws, thereby optimizing SDLC.
  • Created and maintained user account profiles and passwords, ensuring company-wide security
  • Designed test scripts for the purpose of testing existing software functionality
  • Extracted reports from database using SQL
  • Created and maintained SQL Server database admin functions such as table indexing, views and backups.
  • Increased client problem resolution response by 75 for Support Team
  • On-call one week out of every month for end-user support
  • Responsible for ensuring that trouble tickets were appropriately resolved in a timely manner



  • Provided global support by being the primary data contact
  • Provided onsite and remote network management, installation, and maintenance services to clients
  • Met deadlines and completed all assignments above and beyond expectations of employer

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