Senior Business Analyst Resume Profile

Skills summary

With over 20 years of experience in many areas of business ranging from high tech, government, insurance, customer service and retail, I am highly experienced where business and technical intersect. I have worked with cross-functional teams to identify and implement business process efficiencies. Bringing with me a toolbox that contains my broad expertise and business acumen across several areas of business and IT, experienced project management, business and system analysis and a technical knowledge and skill set that can design, architect and develop, I offer a unique set of talents to any role.

Technical summary

Microsoft Office: Word, Excel, Access, Visio, Sharepoint.
Oracle database 11g PL/SQL programming, DB2, Toad, SQL Developer and Microsoft Access.
Experienced in Production support, facilitating triage teams to solve production problems.
Project management/analysis.
Define project scope and schedule effectively apply project life cycle methodology from exploration to deployment.
Execute stakeholder analysis elicit and document project requirements.
Drive project deliverables and milestones.
Define and document business process flows, perform gap analysis and create best known methods.
Add value as a business partner that delivers quality solutions.
Collaborate with colleagues across various time zones and cultures build credibility with global business partners.
Understand various departmental functional areas and recognize opportunity for integrated services.

Employment:

Business Systems Analyst- Production Support/XEROX May 2013 April 2014

Production Support Analyst supporting New Hampshire MMIS, Alaska MMIS
Lead user group meetings to create daily cycle schedule and work with Fiscal Agent Team to process daily cycles
Lead triage meetings to support issue resolution working with Development, Appserver, DBA, EDI and Networking and Reporting teams
Troubleshoot, identify root cause and document problem issues, lead resolution efforts to resolve problems
Collaborate with stakeholders, end users, Infrastructure teams
Develop system documentation, training documentation and training new team members
Control-M: Job Scheduling, order, run, monitor batch jobs
Tivoli: Job Scheduling, order, run monitor batch jobs
Used Sharepoint for documentation

Senior Business Analyst/NASCO

Confidential

Research and resolve claims processing issues
Support ICD10 initative
Writing ADHOC programs on request
Collaborate with State end users to resolve claims issues

Systems Engineer

Confidential

Medicaid Management Systems supporting several states including Oregon, Vermont, Rhode Island, Delaware, Mississippi
Tech Lead conversion of DB2 database to Oracle Delaware
Strong SQL skills, queries, coding
Extremely familiar with all phases of HIPAA security
Developed rules engine for Oregon Eligibility System
Familiar with EDI 270/271, 835, 837 formats
Responsible for HCFA 1500 claims mapping
Project Management using MS Project
Supported implementation of several state Medicaid Management Systems
Met with customer during Requirement Design phase for Delaware, Tennessee, Oregon
Worked on Managed Care systems for Tennessee and Georgia
Helped design Enrollment Benefits criteria
Worked on Benefit Package coding creating table driven benefit packages for Enrollment
Tech Lead of Third Party Liability subsystem for Tennessee
Tech Lead of Claims Entry subsystem for Delaware
Familiar with medical claims, procedure codes, revenue codes
Developed batch scheduling using Control-M and Endevor

Senior Systems Engineer

Confidential

Supported Corporate Accounting/Costing systems: Purchasing, AP, AR, Payroll
EDI Coordinator: ordering, shipping, purchasing
Procured and Installed EDI translator software
Mapped and processed EDI 404, 820, 850, 860 formats
Gentran
Disaster recovery planning

Software Engineer

Confidential

Supported Student Financial Aid system

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