Background Summary

• Business analyst with successful experience in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems. Works as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Expertise in
• Agile Scrum SDLC - Business Analyst Body of Knowledge IIBA v1.6 and 2.0
• Sharepoint - Active Server Pages and ASP.NET - HTML and DHTML - Microsoft Project
• ITIL V3 - Interdev, Visual Studio 2003. 2005, 2008
• Javascript VBScript - ANSI X.12, EDI 823, 824, 997 - ADO and ADO.NET - XML, XSL
• C .Net - MS SQL, versions 7, 2000, 2005, stored procs, DTS, SSIS
• . Visual Basic 4, 5, 6, .Net - UML, uses case, activity and class diagramming
• . JD Edwards, One World - Microsoft Visio 2010

Accomplishments

• Leading three person team developed requirements and requirements communication for a database driven web service to allow marketing team to change marketing messages on web site. Wrote ASP and XML pseudo code to provide web-based user interface with marketing authors allowing non-technical authors to publish to the web using ADO and SQL.
• Developed business, user, functional, and implementation requirements to deliver on time and under budget an extranet web site for 2200 hospitals in fifty states creating an ecommerce ordering platform using ten project resources.
• Planned and developed feasibility study, requirements and risk analysis for stored procedures system and developed local, temporary, and extended stored procedures for authentication, sendmail, input validation, and business rule enforcement.
• Prepared business case and project scope for knowledge base for 140 analysts on external help desk in Word and WinHelp. Converted Word/WinHelp knowledge base into HTML. Developed specifications and schematics for forms using HTML and Javascript to gather information from analysts to maintain and refresh the knowledge base. Elicited requirements using JAD for system enabling Boolean searches by analysts to quickly find information and help clients.
• Acquired Microsoft Certified Professional designation, July 2004, MCP ID 3228077
• Certified Business Analyst Professional April 3 2009
• Certified Unified Modeling Language Professional - ITIL V3 Certification October 2010

Work Experience

Confidential

Business Analyst

Requirements gathering, analysis, authentication and validation of demand for IT infrastructure at six hospitals in four states. Analysis of systems and network procedures and processes using UML and BPMN. Implementation of Solar Winds integration with ServiceNow. Analysis of maintenance and upgrade of ServiceNow ITSM software. Developed service catalog, incident management and configuration management database in ServiceNow.

Confidential

Business Analyst Elicitation, analysis, documentation, and communication of business requirements for healthcare utilization management software. Business process requirements gathering on complex systems which facilitate complicated workflows. Translation of business process requirements into specification for rules, letters, reports, and custom extensions of the software system to meet the business need.

Confidential

Business Analyst, Project Manager, Contract engagements

Confidential

Document and stakeholder analysis. Requirements gathering to define scope of projects focused on integrating assets annexed in Air Trans acquisition. Scope of work, project plan, work breakdown structure. Project execution project reporting. Project tollgate milestones presentations.

Confidential

• In Agile environment elicited, analyzed, documented and communicated requirements for implementation and build out of automated billing process for LandSafe FloodWatch.
• EMSI Examination Management Services Inc. : April 2010, to September 2010, Elicited, analyzed, documented and communicated requirements for design, build out and implementation of software system to automate resource credentialing system. Drafted scope of project, project plan, and work breakdown structure. Conducted stakeholder analysis and interview. Wrote statement of work for vendor RFQ. Created model of existing credentialing process using Visio and UML.

Confidential

• Elicited, analyzed, documented and communicated requirements for implementation and build out of SharePoint deployment. Drafted scope of project, project plan, and work breakdown structure. Conducted stakeholder analysis and interview. Planned system taxonomy using use case and business rules analysis. Designed and implemented workflows using SharePoint modules and email notification. Designed and coded SharePoint Web Part customizations using HTML, CSS and JavaScript - Confidential
• Implemented Agile SDLC processes to complete learning module projects for American Express and MTV Viacom including ticketing system, Agile burn down charts, Agile scrum sessions, and sprint and product backlogs.

Confidential

• Business Analyst Created logical data models to define business and project requirements of customer management and pipe sales quoting system. Gathered, analyzed, and documented, communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams. Created requirements matrix and tracked solution validation to requirements matrix. Managed requirements prioritization and requirements change process.
• Organized requirements for customer statement, invoice and ticket system with use cases and UML classes. Developed feasibility analysis and project risk analysis. Wrote a use cases description Including preconditions, post conditions, assumptions, and scenarios. Analyzed stakeholders. Employed use cases to develop requirements with stakeholders and write pseudo code for system. Developed testing scripts with stakeholders.
• Worked in team to organize requirements for tax payment management system. Conducted formal stakeholder analysis. Used interview process with key stakeholders to deliver high level business requirements documentation. Facilitated JAD with broad stakeholder participation. Examined in-house development, out-sourced development of stand alone and existing ERP systems and COTS commercial off-the-shelf system.
• Identified stakeholders and facilitated JAD for Web Time Entry system for 260 plants in US and Canada. Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of system. Developed specifications for upgrade from manual time entry to Kronos clocks.

Confidential

• Business Analyst - Planned scope, cost, schedule and risk management for upgrade and maintenance of RoboPrint Windows application in VB 6 - Using SDLC and Microsoft Project planned scope, cost, requirements and risk analysis of four person web application development team to create RBRVS using CPT current procedure terminology in Visual Studio 2003, ASP.NET, VB.Net and SQL Server 2000
• Project managed the designed and delivery SQL Server ETL system for downloading business critical data from Oracle using two in-house business analysts and contract consultant
• Wrote requirements and specifications for queries, stored procedures, upload processes and data transform processes to maintain and improve SQL Server 2000 data store

Confidential

Web Programmer, Project Manager Business Analyst

• Managed design, development, and maintenance of Marketplace Novation, VPN website for 2200 hospitals in fifty states
• Managed design, development, and maintenance Novationco.com, Novations public site
• Developed several database driven user interfaces using Active Server Pages ASP
• Developed database driven marketing message display using ASP and XML
• Developed dozens of forms for Novation intranet for internal communications with ASP

Confidential

Knowledge Base Manager

• Gathered, organized and maintained knowledge bases for large external help desk.
• Knowledge base begun using Word and WinHelp. Converted 6000 Word and WinHelp
• documents into HTML
• Senior Technical Support Specialist Confidential
• Supported system engineers and LAN engineers in Novell Netware and Windows NT
• Technical Support Specialist Confidential
• Supported salespeople and technicians providing hardware and software to customers
• As Knowledge Base Manager and webmaster built and maintained an intranet website
• knowledge base of procedural and technical solutions using Front Page and Netscape

Gold. Specifically:

• Developed intranet website as Webmaster Manager for 140 plus analysts at Remote
• Help Desk. Remote HelpDesk serves over one hundred different companies.
• Converted over 6000 documents from MS Word and call tracking software called
• Expert Advisor into HTML format using Front Page and Netscape Gold.
• Programmed user interactivity with HTML,VBScript JavaScript,Visual Basic 4 and
• 5, Active Server Pages, and ISAPI.
• As Technical Support specialist and then as Senior Technical Support Specialist,
• provided telephone technical support to 150 technicians on PC hardware
• configuration and troubleshooting, LAN/WAN issues. Windows NT and Novell
• Netware, GroupWise, and GroupWise Remote.