PROFILE

• Experience in the role of a business analyst in major IT integration projects and expertise in business process engineering and software development life cycle both Traditional and Agile , including analysis, design, development, testing and implementation of software applications.
• Specialized in the strategic utilization of information technology to support organizational objectives with strong technical skills, including a working knowledge of system operating environments and applications
• Expertise in elicitation, analysis, organization and documentation of requirements through various requirement analysis tools such as Stakeholder interviews/Focus groups, requirement lists/User stories, Use cases and Prototyping.
• Qualifications include more than four years of Business analysis experience and three years of system testing experience including documentation on requirements, scope, design specifications, contract agreements and project life cycle combined with a Masters Degree in Global Business Management.
• Extensive experience as quality assurance team lead with full system testing lifecycle experience, including designing, developing and implementing test plans, test cases, test processes and defect reporting ensuring the timely delivery and flawless process.
• Advanced Knowledge of various testing methodologies together with ISTQB certification and Hands on experience in SQL,QTP, BRIO and HP AML Quality center
• Proficiency in Tableau and MS Office programs such as Power point, Excel, Word, Access, Visio and SharePoint

KEY SKILLS

• Expertise in Requirement analysis, Process documentation and Technical Writing
• High Level competency in Planning, Decision making and Multitasking
• Excellent Communication, Interpersonal and Change Management skills
• Sound Problem Solving Analytical skills
• Proficiency in Test Plans, Cases Processes and knowledge in Testing methodologies

PROFESSIONAL EXPERIENCE

Business Analyst, Confidential

• Responsible for the design, testing, implementation and administration of major HR systems for the organization HRMS, e-learning and Performance Appraisal system PAS reporting directly to Global Head, HR
• Facilitated focus group discussions and stakeholder interviews to capture requirements with management team from all departments in the organization
• Analyzed business requirements and designed solutions that solved technical and business issues of varying complexity
• Conducted high level review sessions to finalize the action plan and presented detailed reports to the management to receive sign off.
• Coordinated with the external vendors from the initial stage and played the key role in designing, testing, implementing and monitoring the HRMS, e-learning and performance management systems for Xpress Money.
• Handled the entire documentation process including documentation on requirements, scope, design specifications, contract agreements and project life cycle.
• Anticipated and resolved potential issues with new solutions and initiatives.
• Conducted end to end testing process including user acceptance testing for all the systems to ensure the alignment with the business requirements, reported the issues to the vendor support team to ensure swift corrective actions
• Created manuals for both system administrators and end users
• Ensured all the post-implementation queries/issues from the user side are resolved within the turnaround time.
• Designed and created system security strategy including user types, groups and permissions.
• Ensured timely delivery of all routine and adhoc reports and dash boards related to HR including headcount, turnover, promotion, budget and other employee metrics.
• Delivered detailed reports on annual cost-benefit analysis on recruitment and training processes.
• Responsible for the end to end delivery of administrative requirements for HRMS, e-learning and PAS.

Systems Analyst , Confidential

• Involved in developing an online learning and development system for Dulsco
• Analyzed the profiles in Dulsco, identifying different job groups, designing training modules as per designations and delivering modules to managers
• Conducted research on Training Needs Analysis matching to Job Descriptions and best practices
• Identified and structured suitable trainings across different functions
• Designed training modules for each level starting from junior profiles to the middle management
• Developed assessments and measurements at level-3 Kirkpatrick model and ROI
• Documented all the training system requirements, design and workflows.
• Handed over documentation, training modules and assessments for implementation
• Involved in end to end testing process of online learning and development systems to ensure the alignment with the business requirements, reported the issues to the vendor support team to ensure swift corrective actions
• Created user manuals for both learning system administrators and end users and handled the post implementation issues effectively.

System Engineer, Confidential

• Managed the quality Analysis team, consisting of five members and mentored team members in technical and business aspects of project and effectively handled interactions with US clients and the onsite team for the module.
• Conducted requirement analysis and design review meetings with clients and development team and prepared estimation plans prior to each code release in the project
• Worked closely with the development team to get more clarity on the over-all design and development approach to be more effective on software enhancements developed in Agile environments
• Developed and executed test plans and reviewed task progress for different system testing and database migration projects.
• Managed the team to ensure adherence to the timelines while the quality of the delivery is maintained.
• Hands-on experience in test automation using BRIO, Quick Test Professional QTP and HP Quality Center QC .
• Experienced in Graphical user interface GUI , system, functional, performance and end-to-end regression testing.
• Involved in the test automation activities for the team as part of Process Improvement Group PIG , and automated the regular testing processes using UNIX shell scripting.

Assistant System Engineer, Confidential

• Extensively worked on database testing and validated reports contained the viewing information from millions of households in US against the database using BRIO, Shell scripts and MS Excel
• Developed and executed test plans and reviewed task progress for various requirements.
• Reported the issues found in the application and documented the test progress in QC
• Acquired proficiency in creating Test cases, Test procedures and Test Scripts based on Business Requirements.
• Verified and validated huge amount of viewing data from Elemental Data Warehouse data warehouse using SQL queries
• Excelled in finding, documenting and reporting bugs, errors, Interoperability flaws and other issues within Elemental Data Warehouse application for Nielsen Media
• Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines.

ACCOMPLISHMENTS

• Highly appreciated by the top management of Xpress Money for the successful implementation of HRIS, online training and performance management systems
• Received certificate of Appreciation from COE, Singapore and Dulsco Dubai.
• Won STAR OF MEDIA award at the project level, Nielsen Media project and STAR OF THE MONTH award at the organizational level TCS Gems award
• Received the BEST TEAM award while working as the team lead for the outstanding work as a team
• Acquired client appreciation for bringing up the best practices in the testing automation process
• Certifications ISTQB Foundation Level, Diploma in software testing TCS Business Domain Academy certification