SUMMARY

• A Certified Scrum Master with 07 years of IT professional experience in all phases of Software Development Life Cycle with extensive experience in Software Development, Testing. Strong quantitative and statistical background with exceptional written and verbal communication skills, strong business acumen, strategic thinking, interpersonal and presentation skills.
• Experience in gathering requirements and translating them to business requirements, functional nonfunctional requirements if its waterfall or draft user stories in agile framework
• Excellent in analyzing pain points and bottle necks understand project goal and identifying appropriate stakeholder and require gathering technique
• Excellent in gathering information and evaluating output requirements
• Excellent in documenting proposed solutions and effectively manage and maintain requirements
• Excellent in using BPMN tool to create various UML diagrams as such use case diagrams, dataflow diagrams, state diagrams, activity diagrams, flowchart, sequence diagrams, and collaboration diagrams
• Experience in Test Planning, Test Preparation, Test Execution within project scope
• Experience in facilitating User Acceptance Testing (UAT)
• Experience in quantitative analysis, creating matrix to track project progress and issues
• Excellent in drafting User Manual and Training Manuals as per projects specifications
• Experience in creating visualizations, interactive dashboards, reports, and data stories using Power BI
• Experience in using Programming languages Structured Query Language (SQL), scripting language and AS400 Command Language.
• Involved in full HIPAA compliance lifecycle from GAP Analysis, Mapping, Implementation and Testing for processing of Medicaid Claims.
• Technical leadership and hands - on experience in design and implementation of Order Management system in a massively scalable, high-performance, multi-tenant, global e-commerce platform.
• Subject matter expertise in solution and design of integration (both synchronous and asynchronous) of Sterling OMS with multiple external systems like legacy, external vendors systems, payment gateways, warehouse, and SAP, etc.
• Technical leadership in multiple projects related to eCRM and supply chain Management systems.

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, SDLC, SCRUM

Microsoft Office: Microsoft Project, MS FrontPage, MS-Office, MS Excel, MS Access, MS- Outlook, MS Power Point

Tools: MS Visual Studio2013, Eclipse, NetBeans

Languages: PL/SQL, MYSQL, HTML, .NET, Java, J2EE RPG AS400, Oracle

Reporting Tools: Power BI, Sail Point, H360, Sys-Aid

Web Analytical Service: Google Analytics

Operating Systems: Windows XP/ 2007/2008/8/8.1/10 , Unix

Data Modeling Tools: MS Visio, Lucid Chart, Moqups

Framework: Spring, Hibernate, Spring boot

PROFESSIONAL EXPERIENCE

Confidential, CA

Business Systems Analyst

Responsibilities:

• Gathered requirements and collaborate with other IT staff and vendors
• Provided input to the development of formal business cases when new or enhanced business solutions are proposed.
• Participated in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible
• Drafted project related document, including functional and on-functional requirements, design specifications, mockups, test scenarios and test cases
• Documented existing systemic pain points, purpose solutions, Sterling OMS effectively manage and maintain requirements
• Managed changing requirement and communicated with appropriate stakeholder and development and testing team
• Coordinated and participated in application releases, upgrades, fixes, maintenance, changes, optimizations, and provides regular status updates to management
• Tracked manage and priorities issues, enhancements, and bug fixes along with ad hoc report writing using Sys-aid ticketing system
• Tested and validated change being implemented
• Created comprehensive training manuals and help files to facilitate user using the application
• Applied best practices to problem-solve maintain effective communication and manage stakeholder expectation
• Conducted Scrum ceremonies like Daily Stand-up, Sprint Planning, Sprint Reviews/Demos, Sprint Retrospective meetings and Product backlog grooming sessions with Product team & Business Analyst.
• Facilitating daily stand-ups and scrum master duties for 2 teams.
• Make sure Agile Central is updated on daily basis.
• Communicate with the team daily to make sure that we are on the track for the delivery dates.
• Working on JIRA as per the requirements and keep them up to date.
• Facilitate Sprint Planning and Retrospection and update product backlog as required.
• Conducting retrospectives, maintaining the retro notes, and following up on to-dos.
• Weekly sync up with the developers to get the feedback on the development flow and update the management.
• Make sure that there are no impediments, and the teams are on course for the delivery as scheduled.
• Create, update, and maintain JIRA backlog for the team and keep track of any modifications to the stories.
• Take part in the grooming sessions to update the JIRA tickets and make changes.
• Work closely with product owner and team in backlog management and continuous delivery.

Confidential, Columbus, OH

Scrum Master

Responsibilities:

• Facilitating scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.).
• Facilitating the adoption, implementation and sustainability of agile processes, principles, and practices.
• Providing high-touch and hands-on team guidance, support, and coaching in close co-operation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace
• Stepped up as a Scrum Master for two teams and since the project involved Scaled Agile Framework (SAFe) so collaboratively interacted with Scrum Masters from other teams.
• Providing training to fellow Scrum Masters, Product Owners, and Teams (i.e., individual and workshops).
• Identifying the projects that can be run in Agile as Pilot.
• Guiding other Scrum Masters on becoming better at facilitation and focusing teams on completing tasks.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers and how to get the most out of self-organization.
• Estimations - Planning Poker, complexity bucket & T-shirt sizes.
• Metrics - Team Velocity, User stories completion rate/ratio, Sprint closure, Burn-down/up charts, Team capacity in hours.
• Work with senior leaders to define strategies and roadmaps for transitioning to Lean/Agile practices (SAFe).
• Worked on a project in Scrum Framework using Scaled Agile Framework (SAFe).
• Interacted with Release Train Engineer (RTE) and other Scrum Masters during Scrum of Scrum to discuss the status and track dependencies (SAFe).
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Responsible for communicating program performance to program management office - include areas such as onboarding, training, sprint plan, deliverable signoff, monitoring velocity, backlog, project cost management.
• Adopting Scrum &Kanban frameworks (Visual Workflow, Limit Work in Process (WIP), Measure and Improve)
• Conducting Daily Stand-up calls with the teams to get the updates on team’s progress.
• Conducting Collaboration call after the Daily Stand ups for the team members to discuss on their technical issues and concerns to work on the user stories.
• Leading teams in implementing Scrum to maximize velocity. Worked with Product Owner to ensure highest value features are delivered at agreed time.
• Assisted team to decompose the story into technical tasks.
• Prioritized product backlog for grooming and sprint planning while product owner was absent.
• Creation & Implementation of agile best practices (Product vision, Backlog Prioritization, CI, BDD approach, Regular refactoring, Promotion checklists, Simple design, Code review/approval, War-room, small release cycles, document late, time-box, Scrum of Scrums, coding standard etc.)
• Creating and managing user stories using Jira Agile Management Tool.
• Using Confluence to create team Calendars, plan projects and events and schedule team leaves and rosters.
• Communicating with release management, engineers, product managers and support specialists on product issues.
• Conducting 3 Amigos Meeting with the Business Analyst, Dev, and QA lead to develop a shared understanding of the expected behavior of the features and identified tasks.
• Removing impediments by finding the right personnel to remove the impediment.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Extensively worked on business requirements and system design on Microsoft Quote and Order management system.
• Requirement Elicitation and brainstorming sessions with the clients and stakeholders to identify the business enhancements and features required for the project release and confirm the project scope.
• Prepare and present a High-level Design diagram to a wider spectrum of Engineering Teams by identifying system impacts pertaining to the business requirements.
• Experience in preparing the Functional requirements and owning the Functional Specification and Performance specification document to be signed off to Development and Test Teams.
• Develop and sustain strong working relationships with clients, Sterling OMS development, and test operations team.
• Creating application Prototypes and screen mock-ups by working closely with UX specialists from Onshore to understand the client standards for UI elements and ensuring consistency in UI design and requirement coverage.
• Triaging defects and setting the priority for defects appearing in various test stages.
• Evaluating Test Scope and Coverage during the Test Plan phase to ensure all the functional requirements are thoroughly tested.
• Performance bottlenecks at Design, code, and database-level are thoroughly analyzed in the early stages of Design to ensure the performance testing SLA‘s of requirements are met.
• As a module lead, I was responsible for owning various modules in the project and ensure the requirements are implemented, tested, and deployed.
• Conducting conference presentations to a wide spectrum of audiences across various teams and Project sponsors to ensure the feature developed for the release is aligned with client expectations.
• Prepared data mapping between client and third-party application. With the data mapping sheet and business rules and constraints on field level, prepared and presented integration specification document to the stakeholders.
• Prepared UAT test scenarios and ensured requirement coverage in UAT phase.
• Prepared Test data and executed Test cases. Triaged all the critical bugs during the UAT phase to ensure design defects are prioritized and changes in requirements are completed and communicated on time to meet Go Live date for the release.
• The prepared API documentation for all the REST API method calls like DELETE, UPDATE, CREATE, etc.
• Prepared JSON schema for the REST API Method calls and coordinate with the stakeholders to ensure JSON schema is compatible with external systems.
• Worked on API design for the product to ensure the external system can communicate seamlessly with the Vendor system and insert update records using JSON/XML formats.

Confidential

Business Analyst

Responsibilities:

• Responsible for implementation of IBM Sterling Order Management system and actively involved in processing Invoices, Credit memo, Rebills, and order management Transactions.
• Worked on several production support issues in IBM Sterling Order Management, like stuck SO lines, RMAs pick release and shipping documents, adjustments and maintaining setups in OM, and advanced pricing.
• Performed all the setups for Order Management, including defining of the Om Workflows, Transaction Types, Line Transaction flows, RMA Process, Setting up Pricing in Advance Pricing, Shipping Networks, etc.
• Conducted a process reengineering of the Healthcare Management System to manage their provider network of physicians and hospitals. The system streamlined patient registration, patient scheduling and health insurance checking claims processing, and reporting. The system also provided reporting services to generate internal business reports.
• Responsible for staffing the project with state employees, LVN / consultants, developing / monitoring clinic appointments and inventory management, and setting up clinics on weekly basis and keep checking with the clinic staff about any query, user setup in clinic, report analysis and weekly extension of the clinics based on vaccine allocations
• Elicited requirements from Business Users and Subject Matter Experts. Developed and wrote User Stories that directly supported the project’s primary objective.
• Gathered functional business requirements and generated Business Requirement including Process Flows, User Interface Designs, and Functional Requirements Listings.
• Extensively used JIRA in filing bugs along with determining urgency level and regularly followed up with developers ensuring that resolution goes out within specific timeline.
• Developed creative solutions to complex problems, validated requirements with Stakeholders, and provided the optimal IT solution using JIRA.
• Involved in full HIPAA compliance lifecycle from GAP Analysis, Mapping, Implementation and Testing for processing of Medicaid Claims.
• Created and implemented a process for Incident and Change Management utilizing JIRA and JIRA Service Desk.
• Ensured consensus between Line of Business and IT Teams.
• Worked closely with Java Developer at a client location
• Worked with JavaScript Frameworks like Angular JS
• Used JDBC API to connect to the database and carry out database operations
• Deploying applications in Development and Production servers
• Create Test Plan document to include test strategies which allows requirements documentation can be easily translated into test scripts
• Managed and defined Data Warehouse and Business Intelligence (BI/DW) strategy and performed an analysis of BI/DW business requirements, resource consumption across multiple platforms.
• Wrote user stories using Agile/Scrum Methodology and performed tasks and backlog intervals.
• Created User Stories for testing and development phases of the User Acceptance Testing Groups.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Stand-ups, Sprint Check-In, Sprint Review & Retrospective.
• Conducted meetings with the team members to organize and finalize the budgeting and working hours for resources.
• Conveyed the vision and project goals at the beginning of every release and sprint. Assisted in backlog grooming.
• Successfully created User Stories, User Acceptance Criteria, AS-IS/TO-BE Process Flows, Use Cases, Test Plan, Test Design Specifications and translated User Stories to create Testing Scenarios, Test Data, Test Cases & Test Execution.