Project Management Business Analysis

• Project Manager, IT Service Manager and Business Analyst, who combines broad technical knowledge,
• business acumen, and operational administration to provide tactical support through all stages of the project lifecycle.
• Specializes in IT Service Management ITSM , adeptly coordinating project resources to ensure achievement of all deliverables.
• Versatile project management professional able to see the big picture while staying on top of all interconnecting details. Cross-functional communicator easily interfaces with staff at all levels, vendors, and customers.
• Effectively bridges gaps between disparate, cross-functional stakeholders to improve productivity, achieve business goals, and secure a competitive advantage through the implementation of new applications and IT services.
• Keen understanding of business priorities, genuine team player committed to managing operations and projects thoroughly while contributing to streamlined efficiencies and revenue-saving activities. Recognized for consistent success in developing the processes and procedures to streamline operations and enhance organizational objectives and performance.
• Demonstrated expertise in contract management, federal government procurement and acquisition FAR , needs assessment, scheduling, and project planning.
• Extensive, first-hand knowledge of the federal government's IT Cloud Computing and designated Cloud Service Providers CSPs .

Areas of Excellence

• Project Lifecycle Management PLM Business Analysis Contract Management Project Planning Scheduling
• Requirements Analysis/Documentation IT Cloud Strategies Business Presentations Statements of Work SOW
• Risk Management Cost/Benefit Analysis Service Level Agreements SLA Change Management Problem Solving
• Human Capital Management HCM ITIL Implementation Stakeholder Vendor Management Customer Service
• Technical Skills: Microsoft Office Word, Excel, Access, PowerPoint , EPM Live, MS Project, Visio, SharePoint, Dropbox, Google Docs

Professional Experience

Consultant: Project Coordination

Facilitates a broad range of projects through all phases of the project lifecycle, acting in multiple capacities to help clients achieve specified and identified business and functional needs. Key projects included:

Project Coordinator, Program Office, Cloud Strategy Implementation

• Assist Project Manager with researching and strategizing for 10M in Cloud Services including virtual machines VM , storage bandwidth, web hosting, secure file transfer service, database hosting, development and test environment.
• Gained extensive knowledge of Cloud Services Providers CSPs as well as Federal Risk and Authorization Management Program FedRAMP that provides standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services for government agencies.
• Strong familiarization with all cloud service models: Infrastructure as a Service IaaS , Platform as a Service PaaS and Software as a Service SaaS and IT cloud deployment models: private, community, public and hybrid.

Business Analyst

• Provide operational support and subject matter expertise in all aspects of technical services to support the organization in planning for and meeting its technology challenges.
• Offered critical business analysis for a range of cost-effective, enterprise-wide IT solutions and IT buys to improve IT service and capabilities, including preparing pre-award performance work statements PWS , statements of work and objectives SOW SOO , quality assurance surveillance plans QASP , independent government cost estimates IGCE , and other IT acquisition documents.
• Assisted in preparing task order documentation for exercise of options, amendments, and modifications as well as resolution of performance problems.
• Ensured compliance and help avoid unnecessary costs for all IT awards by proactively updating management via presentations, regularly updated executive dashboards and periodic reporting, both planned and ad-hoc.

Project Coordinator, DOT, Office of the Chief Information Officer

• Supported daily aspects of contract implementation with HR Program Management Office to deploy multiple software products, including PeopleSoft for HRMS, Workforce Analytics for reporting, Cornerstone for integrated talent management, Kronos for time and attendance, Monster for staffing, and Plateau for learning management.
• Proactively monitored Master Project Schedule and identified/escalated issues critical for maintaining budget and timeline.
• Created weekly status reports to identify risks caused by potential collisions and cross-functional interdependencies in the Integrated Master Schedule.
• Key contributor in preparing and reviewing work breakdown structures, project plans and metrics, contract management, cost/benefit analysis, feasibility determination, and risk management plans.
• Tracked customer change requests by guiding stakeholder review and Change Control Board CCB as well as ensuring all customer concerns and requests were addressed within Service Level Agreement SLA conditions and with minimal effect on scope, schedule, and cost.
• Ensured all documentation and functional requirement specifications adhered to standard Functional Design Document templates.

Project coordinator Confidentia

Assisted IT Project Manager PM throughout full project lifecycle, providing critical support to drive successful project completion. Worked closely with technical stakeholders such as Project Manager, Quality Assurance/Tester, and Application Developers during analysis, planning, design, build, configuration, testing, deployment, implementation, and training. Identified pre-implementation benchmarks and made recommendation to PM as end-user SME during modular component deployment. Gathered and defined business requirements in partnership with business owners and translated requirements into technical documents and functional specifications. Contributed to requirement elicitation regarding business processes, analyzed business functions, and created use case diagrams.

Key Achievements:

• Facilitated development and implementation of custom CRM database that improved efficiency by combining a powerful technology platform with advanced e-business and business intelligence functionalities.
• Maintained integrity of enterprise-wide database by closely tracking incoming request tickets, resolving discrepancies, and making corrections to guarantee accuracy.
• Ensured system initiatives were correctly documented by performing extensive requirement analysis, including data/process analysis and GAP analysis with all major stakeholder groups.
• Key contributor to joint application development JAD sessions to discuss enhancements, review issues with modification requests, and facilitate user acceptance testing UAT .
• Effectively managed risks to improve business processes.