Administration Business Analyst Resume Profile, MD - Hire IT People

Summary

I am a business management graduate with extensive training in computer applications and programming languages. I am also a dedicated PHH employee of eight years with experience in customer service and operations. I believe my solid experience along with my enthusiasm for hard work, my quick ability to learn, and my problem solving skills would be an immediate benefit. My personal qualities, knowledge and skills include:

Creative, Analytical
Personable
Organized
Efficient
Provide quality customer service
Reliable
Detailed problem solver
Solid interpersonal communication skills
Green Belt Lite Six Sigma Training
Visual BASIC
MOUS Microsoft Office User Specialist Certificate for Word
HTML Coding and Java created 2 websites
Website Design Macromedia Fireworks, Macromedia Dreamweaver
Microsoft Office MS Word, MS PowerPoint, MS Access, MS Excel
Data Management
Desktop Publishing Design Principles Microsoft Publishing

PROFESSIONAL SUMMARY:

Qualifications: Process Improvements, Excellent Analytical Skills, Creating Proficiency, Lombardi TeamWorks, Workflow, Six Sigma Training, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Publishing, Visual Basic, QuickBooks, Macromedia Fireworks, Macromedia Dreamweaver, MS Notepad, Systems Analysis, Design Principles, Netware, Windows NT

Programming Skills: IDEAL, SQL, SQR, Hyperion

WORK EXPERIENCE:

Confidential

Title Associate/Re-Registration Processor:

Responsible for renewing all units in assigned states, documenting notes in re-registration program, and managing the status of renewals with the DMV and tag agencies. Generate communications with clients and title liaisons regarding the status of prerequisites in order to process renewals. Use Excel to improve processes and reporting capabilities. Created two business cases under review for process improvements: add additional states to the billing upload process and significantly improved the process for renewing in NC. Continue to run reports for Metrics created in role as Business Analyst. Winner's Circle Award in October 2011 and February 2013.

Confidential

Title Administration Business Analyst:

Administer the reporting environment as the Report Specialist during the implementation of process improvement for the Title Management TeamWorks Project. Create programs using the IDEAL language to run reports for the title department and for the Monthly Metrics. Six Sigma Green Belt Lite through Rally to Results training in February 2007. Assistant to the Title Department Director. In addition to BA, selected to temporarily assist CTS Client Technology Services with client and driver requests related to PHH Interactive.

Confidential

Budget and Finance Consultant to the Chairman of the Board of Directors:

Assisted in monitoring and controlling the annual camp budget of nearly 1,000,000 oversaw office manager.

Office Manager/Assistant to the Executive Director:

Generated contracts and invoices for retreats executed QuickBooks for accounts payable and receivable created customer databases in MS Access telecommunications duties which included communicating with clients, produced flyers and advertisements using Word and Publisher general filing duties responsible for maintaining confidential information.

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Administration Business Analyst Resume Profile

MD

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