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Business Systems Analyst Resume Profile

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NJ

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SUMMARY:

Motivated PMP with over 8 years of Project Management experience in the insurance industry. Excellent communication and leadership skills, risk identification and mitigation planning. Experience managing cross functional teams through successful implementation of system integration and modification projects.

EXPERIENCE:

  • Manager, Special Projects Personal Lines Integration PMO 2010 present
  • Safeco Insurance Member Liberty Mutual Group, Keene, NH 2001 present
  • Manage multiple project teams as we consolidated 5 policy systems into one through the Renewal Conversion Program
  • Release Manager, leading cross functional team through multi-state platform convesion
  • Lead team through implementation of training communication strategies for internal and external customers
  • Manage team through identification of source system limitations, implementing exception handling processes to allow smooth policy transition
  • Manage post production teams across multiple releases, identifying issues, solutions and mitigation plans
  • Create program rollout schedule for future planning, vetting across business and IT teams to gain agreement
  • Identify and resolve resource and schedule requirements collaboratively with business and IT SMEs
  • Document and communicate project issues, risks and mitigation plans
  • Create and execute change management plans

Project Leader,

  • Facilitated project meetings to communicate status, risks and issues to leadership
  • Developed project schedules in Microsoft Project, coordinating with other affected projects
  • Developed and present kick-off presentations to project teams, sponsors and leadership
  • Provided estimated resource needs based on project deliverables
  • Developed and presented project charters, kick-off decks, status updates, process improvement opportunities, and other project artifacts
  • Led project teams through analysis stages to define possible business solutions
  • Led project team through identifying exception handling processes and documenting solutions
  • Identified, documented and communicated project risks to sponsors and leadership
  • Identified and communicated post production issues, including root cause, mitigation and prevention measures
  • Led project teams through lessons learned, implementing process improvements as a result

Business Systems Analyst

  • Developed project artifacts requirements documents, project plans, test metrics, etc
  • Analyzed current workflows to suggest process improvements
  • Created flow charts in Visio to demonstrate current and suggested workflows
  • Developed test strategy and plans for individual projects
  • Led User Acceptance Testing team through planning and execution of test plans
  • Worked with outside vendors to coordinate testing and implementation efforts
  • Managed projects of small complexity

Business Analyst

  • Developed operating procedures for Premium Audit Department
  • Developed specifications, create forms, and conduct system testing for Audit Enhancement project
  • Participated in System Retirement project, focused on archival requirements
  • Functioned as Site Contact for Windows 2000 Conversion
  • Developed and update Living Disaster Recovery plan procedures
  • Trained new hires in Outlook, Intranet, Lotus Notes, Supersession, department software
  • Conducted system testing for new dividend program
  • Ordered/installed new systems and peripherals

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