Oracle Solution Engineer/Business Analyst Resume Cincinnati, Ohio - Hire IT People

SUMMARY

8+ years of experience as an Oracle Cloud Instance Owner and Business Analyst in initiating and delivering sustained results and effective change for Fortune 500 firms across a wide range of industries including enterprise software, digital marketing, aviation, e - commerce, and government.
Major experience lies in strategizing and leading cross-functional teams to bring about fundamental change and improvement in strategy, process, and profitability - both as a leader and expert consultant.
Dependable and goal-oriented IT Specialist with 5+ years of experience maintaining in-house IT systems and providing comprehensive customer support.
Spearheaded a company-wide business model that saved $1.125 million in IT costs.

AREAS OF EXPERTISE

Waterfall & Agile experience
ERP: Oracle Applications (R12.1.13, R.12.2.6, & R.12.2.7)
Oracle Cloud (19C, 19D, & 20A)
Functional Domains: E-Commerce, Order Management, MROi, Discrete Manufacturing, Demantra, APEX, Oracle Alerts, Sourcing, Sales and Operations
Oracle Tools/Components: PL/SQL, BI Publisher, SOA
Process mapping & modeling using Excel
Full lifecycle development
Test plan creation (end-to-end)
Business process improvement: Six Sigma
Strategic planning (SWOT & PEST)
Data analysis processes (mining & modeling)
Data analysis tools (Excel)

PROFESSIONAL EXPERIENCE

Oracle Cloud Instance Owner

Confidential - Cincinnati, Ohio

Responsibilities:

Lead Product Owners and Vendors through Oracle Quarterly Upgrades (19C/19D/20A) and Monthly Patching, overseeing first successfulrollout
Manage project work stream delivery, work plan management, analytics, and the work of Analysts and Developers
Migrated 30,000+ end-users to our Cloud Sourcing application and managed any associated user-entered trouble tickets
On-going oversight (after initial creation) of cloning instance calendar for the two Non-Production to Production instances with Oracle Service Requests (SRs)
Supervise Escalation Management - ownership, facilitation, action plan definition, coordination, and driving the escalation to closure to meet SLA compliance
Work with Security and Compliance teams to create business processes: ServiceNow, Quarterly Upgrades, Major & Minor Application Enhancements, Patching, and Cloning resulting in a combined savings of approximately $300,000 and 500+ hours
Organize, develop, execute, and supervise integration of user acceptance tests

Oracle Solution Engineer/Business Analyst

Confidential - Dayton, Ohio

Responsibilities:

Led in the design, configuration, testing, and automation phases of Oracle ERP
Prepared functional design documents (DS.30, AN.100, and Use Cases) for customizations/conversions applying Business Analyst methodology
Advised client on communications and training material design, development, and delivery necessary to effectively implement and adopt new technologies or business process change
Conducted requirements gathering sessions with business and technical stakeholders; aided As-Is/To-Be business process reengineering
Wrote user requirements into technical specifications
Fulfilled role as Scrum Master for Agile projects
Facilitated discussions between business needs and technology solutions; developed and tested data integrations, data management, business intelligence, big data analytics, cognitive computing, and data sciences-related technology solutions
Designed systems and processes to capture, integrate, and distribute information in an enterprise, leveraging the power of data
Catalogued 12 processesdemonstrating interaction between data design, data modeling, and joint impact

Oracle Functional/Business Analyst

Confidential - Mason, Ohio

Responsibilities:

Acquired experience in all phases of the system development/implementation life cycle
Directed implementation of Punch-in and Punch-out integration for multiple customers which resulted in an average sales increase of 18% per customer
Led a variety projects with proven results ranging in scope and scale, from 15-month long website transformations with budgets up to $1.5MM, to bug fixes resolved within a day that saved 100+ business user hours per year
Managed an offshore technical team (3-5 developers) in review of project updates, roadblocks, requirement updates, and BR100 Documents examination
Assisted five-member IT team in identification anddefinition of end-user needs
Analyzed current Oracle system by interacting with multiple business segments (Manufacturing, Marketing, Sales, Order Entry, Field Service, etc.) and cross functional team; utilized Descriptive, Predictive, and Predictive forms for analysis which led to process improvements via enhancement requests with Oracle
Wrote 20+ technical manuals/tutorials with 95% online customer satisfaction