SUMMARY

• Having over 8 years of Professional Experience as Business/Systems Analyst in Retail, E - Commerce and Supply Chain Environments with solid understanding, capturing Business Requirements, Business Process flow, Business Process Modelling, SWOT analysis, QA Analysis and Data Analysis.
• Expert in business process engineering and software development life cycle methodologies i.e., Waterfall, RUP, Agile, Scrum, and Prototype., including analysis, design, development, gap analysis testing and implementation of software applications.
• Experience in Gathering Requirements, Scoping Requirement and creating Business Requirement Documents, User Requirement Specifications, Functional Requirement Specifications, System Requirement Specification, Test Plan, analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, System Workflow Diagrams, Data Flow Diagrams, Business Flow Diagrams.
• Proficient in using agile and waterfall methodologies, performed roles of scrum master following sprint sessions and used JIRA extensively to write concise user stories and precise acceptance criteria which is used by developers and testers as a key input for development.
• Expert in documenting project plan, Business Requirements Document (BRD), Test Plans, Use Case Specifications, Functional Specifications (FSD) and Systems Requirements Specification (SRS)
• Experienced in facilitating Joint Application developments (JAD) and Joint Requirement planning sessions (JRP), End user interviews, workshops and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting sessions to educate the business customer on the application.
• Good experience at B2B, B2C and Ecommerce portals web application developments and CRM.
• Well versed with Oracle Applications: Inventory, Purchasing, Order Management (OM), Bill of Materials (BOM), Work in Process (WIP), Warehouse management systems (WMS).
• Good experience in Order management systems: Manhattan Associates WMS, IBM Sterling WMS and JDA including OMS integration with other systems.
• Good knowledge with FMCG (Fast-moving Consumer Goods) / CPG (Consumer Packaged Goods) clients.
• Proficient at ATG Dynamo B2B Commerce, ATG B2C Commerce, Shopping Cart, Product Catalog, Merchandising.
• Expertise with Supply Chain Management (SCM), supply chain strategies/vendor manufacturing process methods to determine level of procurement and strategic sourcing strategies/plans and worked with vendors/peers to determine lead times, schedules and cycle counts, established requirements needs.
• Good Knowledge in different verticals and areas like Localization, Mobile-Commerce, SCM and CRM.
• Experienced in Oracle Retail Modules like RMS, REIM and RPM and also has very good experience in Order Management Application Sterling WMS.
• Experienced working with Order Management system products (IBM Sterling OMS & Manhattan)
• Expert understanding of Electronic Data Interchange EDI Process, standards, and transactions.
• Good working experience at Master Data Management (MDM), Identity data, Trade Promotions Management (TPM) and Point of Sales (POS).
• Knowledge on the Retail Merchandise Systems (RMS) and Point of Sale & UI system to automate the buying process of consumers.
• Experienced with Manhattan Warehouse Management Systems (WMS).
• Expertise with ATG Commerce framework (Pricing, promotion, catalog and checkout)
• Expertise with Supply Chain Management (SCM), supply chain strategies/vendor manufacturing process methods to determine level of procurement and strategic sourcing strategies/plans and worked with vendors/peers to determine lead times, schedules and cycle counts, established requirements needs.

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Sr Business Analyst

Responsibilities:

• Worked on eCommerce features like Variation Products (Color & Size), Product Finders, Search Engine Optimization (SEO), Survey, Registry, Wishlist, and Registry.
• Interfacing with technical managers, UI architects, content team to gather requirements around Product catalogs for e-stores format development and other impacted applications such as Search & Browse, Payments, Order Management etc.
• Responsible for all web development, E-commerce and optimization and web strategy and corporate website and self-service intranet site.
• Worked on Oracle ATG and WebSphere Commerce applications (Merchandising, Personalization, B2C and B2B) and platform (shopping cart and catalog, personalization engine and content management)
• Review, analyze and identify the recommendations to the Oracle ATG E-commerce Architecture and Design.
• Performing end to end system testing of the customized ATG BCC tool. Preparation and execution of business scenarios to validate the implementation of the ATG ecommerce suite.
• Conducted order management feasibility analysis and facilitated JAD sessions for redesigning of the supply chain management using Hybris products.
• Prepare test data for the application; publish content and assets like images into the application through CMS (Stellant) and ATG BCC systems that help in effective testing of the application.
• Gathered requirements for both B2B and B2C parts of the project.
• Complete project leadership of E-Commerce solution for business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) using Microsoft Project with Agile software development.
• Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases(including regression and ad-hoc testing), and defect management
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Creating user stories and maintaining and tracking them using JIRA.
• Created defect tracking using HP QC and JIRA and reviewed them in subsequent iterations of the application development process.
• Prepare test data for the application; publish content and assets like images into the application through CMS and ATG BCC systems that help in effective testing of the application.
• Designing and customizing data models for Data warehouse supporting data from multiple sources.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment.
• Participated in all the phases of Rational Unified Process with specific focus as it pertains to the software testing and used the guidelines, templates and Rational tools in all the phases.
• Integrated with Business owners & end users for Business functions. Analyzed business requirements and detailed design of the software.
• Worked with key members from various cross-functional teams to analyze various third-party CRM solutions to make a ‘buy vs. build’ decision. Conducted cost/benefit and impact analysis.
• Established UX design as the first stage of all Web and mobile application developments, instituting a user-centered design (UCD) approach.
• Reviewed, analyzed, monitored and improved the current Office 365 SharePoint environment.
• Managed the product development of a proprietary EDI system enabling the integration of electronic invoicing with billing systems and order fulfillment.
• Participated in UAT and worked with HP Quality Center for bug and defect tracking.
• Created specifications for data cleansing and conversion programs, EDI sales data loading processes and procedures, mapping of client/territory alignments and hierarchies.
• Used Rational RequisitePro for managing the requirements
• Documented Test Plans and Test Cases using Rational Test Manager
• Used SQL Queries to validate and manipulate the data in Oracle database.
• Tested Reports functionality and result applying Business rules with estimated Results, which were developed on the GUI.
• Interacted with developers and various members of my team to discuss and resolve defects and their priorities
• Extensively followed Rational Unified Process (RUP) for application development.
• Created and authored Use Case Diagrams and Activity Diagrams using MS Visio.
• Coordinated the User Acceptance testing with the end use.

Confidential -Andover, MA

Business Systems Analyst

Responsibilities:

• Worked on Oracle Manufacturing and Supply Chain Management modules including OM, Shipping and Execution, Pricing, Inventory, and AR.
• Coordinate testing efforts across multiple JDA supply chain and retail applications including allocations and replenishment.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Worked on developing E-Business Suite programs for databases supporting supply chain management (SCM), order management, inventory, warehouse management system, purchasing, and iProcurement.
• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Trade Promotions Management (TPM): Interacted with different sources of information and provided a unified view of information to all the stakeholders.
• Assist Category Development Managers (CDM's) with the input of their annual trade plans in the Trade Promotions Management (TPM).
• Work with CDM's to accurately document promotional events communicated to customers. Enter promotional events into the TPM system.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Serve as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and offshore agile teams.
• Create story board of back log items in Agile and develop item according to business needs.
• Analyze the current Supply Chain Management from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Worked extensively on Oracle CRM / ERP modules - Service Contract, Order Management, Inventory, Install Base, Oracle Sales, Field Sales, Sales Online, Territory Manager, Account Receivables, Siebel CRM modules.
• Established connectivity to all major buy-side vendor order management systems (OMS).
• Analyzed and redesigned the inventory control system by preparing as-Is workflow and To-Be workflow diagrams.
• Manage the inventory replenishment process and analyze changes to inventory levels based on historical data and input from sales.
• Supervise inventory counts (periodic cycle and year end), research discrepancies, and ensure timely adjustments.
• Attended requirements gathering sessions with the customer based on user feedback and new enhancements, which were entered into JIRA and tracked for future releases.
• Translated high level requirements into functional and technical user stories in JIRA.
• Gathered requirements and modeled the data warehouse and the underlying transactional database. Worked with the ETL team during the upload process.
• Prepared and maintained Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target CRM application.
• Created different Experiences in User experience (UX) definition and User Interface (UI) design for project as well as mockups, prototypes and wireframes.
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.
• Perform Gap Analysis of the processes to identify and validate requirements.
• Validated the test data in DB2 tables on Mainframes and on Teradata using SQL queries.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Created Functional Specification Documents for the reports.
• Coordinated, prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy & consider deadlines.
• Review the Test Plan developed by the testing team for testing the application.
• Involved in performing version control and defect tracking activities using Rational ClearCase and Rational ClearQuest.

Confidential - Doosan, ND

Business Analyst

Responsibilities:

• Gathered requirements for Order management, Warehouse management system (WMS), E-commerce B2C and B2B portals.
• Involved in Troubleshooting Sterling Order Management system and its components.
• Documented and analyzed the business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Handled order management system (OMS) such functions as order entry, sales analysis, inventory planning, and accounting, among others.
• Created system specification and application design document for OMS system for Retail fulfillment process across multiple releases.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation.
• Create Business Process Scenarios based on the OMS.
• Lead the collection of business requirements, designing solutions, overseeing the development and coordinating the testing of innovative system and business solutions for the e-commerce organization.
• Preparing Questionnaires to Gather Requirements for Business Processes Mapping (BPM), conversions, reports, interfaces and authorizations.
• Successfully conduct JAD sessions and gather software requirements and Business intelligence rules
• Performed GAP analysis to identify the discrepancy between current state and AS IS in the price execution.
• Analyzed business requirements and created Use Cases, and Swim Lanes using MS Visio as per UML methodology.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
• Worked with information architects and creative groups in detailing the wireframes and depicting GUI design.
• Coordinate testing efforts across multiple JDA supply chain and retail applications includingallocations and replenishment.
• Elicitation of requirements, analyze and elucidate workflows and business rules.
• Translating the business needs into system requirements and communicating with the business
• Gathered and understood User Requirements through user interviews and Brainstorming sessions. Analyzed the requirements and created the Business Requirements Document (BRD), Functional Specifications document (FSD), and Use Case specifications using Requisite Pro
• Document requirements and translate into the appropriate systems requirement specifications, use cases and user stories using Agile Scrum methodology
• Performed Unit testing with developers, to ensure accurate system functionality and validate promotion of code to system testing environment.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Confidential - Cleveland, OH

Business Analyst

Responsibilities:

• Performed the requirement analysis and documented the requirements using Rational Requisite Pro
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Acted as a liaison between business people who have a business problem and technology people who know how to create automated solutions.
• Gathered details from the supplier about POS workstations about what they do to ensure that they operate as expected and are not routing cardholder’s data to any other source.
• Developed function specifications for modifications of POS system for multiple chains.
• Include integrating new chain into existing systems which encompassed, gap analysis, specific brand requirements and full POS integration .
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements, worked in Agile environment and was able to bring projects to completion.
• Interacted with Subject Matter Experts (SME) and end users and established a business analysis around AGILE methodology.
• Gathered requirements for the integration of Point of Sales (POS) system with the supply chain system.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Wrote Test Strategy and Test Plans for Xstore POS implementation to map out the testing strategies.
• Responsible for the strategic direction of EDI for the Order to Cash and Global Logistic Business processes and for managing integration solutions for customers and 3rd Party Vendors.
• Created Indexing Business Process to support research requests on Inbound/Outbound EDI data.
• Organization and building of the test plan for supply chain and logistic flow.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Apply Supply chain Management (SCM) methodologies to ensure coordination in the supply chain
• As part of CRM Activities, gathered client data, managed, tracked and analyzed this data to improve customer relationships and targeted marketing campaigns and pricing along with Marketing Team.
• Worked with Data Warehouse in the development and execution of data conversion, data cleaning and standardization strategies and plans as several small tables are combined into one single data repository system MDM (Master Data Management).
• Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Used Rational Unified Process (RUP) methodology in all areas of the software development life cycle.
• Interacted with business SMEs, enterprise architects, developers, business intelligence, and data warehouse teams regarding project requirements explanation and interpretation.
• Involved with multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, DataStage, Data Warehousing, WebSphere and Cognos.
• Helped design data warehouse solutions and business intelligence dashboards and scorecards.
• Uploaded documents produced onto SharePoint, an intranet website for all Technology Information Group members to download, revise and upload shared documents.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution. Tracked change requests and monitored workload and schedule.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.

Confidential - West Chester, PA

Business Analyst

Responsibilities:

• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Performed Gap analysis and implemented updates for the Data Warehousing Application.
• Modeling the As-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system.
• Worked on enterprise-based WMS systems such as Manhattan Associates and custom WMS.
• Gather Data requirements from Manhattan associates and prepare the Mapping Schema with XML tags and the required values
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Used Balance Scorecard approach for developing program strategy in order to manage the grants program and development of metrics for monitoring success of program. Used MicroStrategy dashboards for data analysis and custom reports.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Designed, developed, and maintained various Business unit reports by using Teradata, SQL, and Ms Excel.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Integrated Requisite Pro with Clear Quest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests.
• Managed all the requirements in Requisite, making requirements available to all team members.
• Created requirements analysis and design phase artifacts using Requisite, Rational Rose and Smart Draw to create DFDs, ER diagrams, Use cases, Activity/ State chart, Sequence, Collaboration and Deployment Diagrams.
• Used the Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.
• Performed Feasibility Analysis, Risk Analysis and Gap Analysis on vendor/third party tools.
• Followed the UML based methods using Rational Rose/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Monitored client expectations and conducted user interviews.