Business Analyst Resume Profile, FL - Hire IT People

EXECUTIVE SUMMARY

Successful project team leadership providing policy and procedure documentation
Ten-plus years experience in editing and authoring, Naval Interactive Electronic Technical Manuals IETMs , software documentation, progress reports, multimedia user help, software test scripts, project team leadership, and end user training
Wrote test plans and perform Communication, Command and, Control testing to ensure accuracy of delivered data
Facilitated corrective action/preventive action CAPA and root cause investigation RCI work teams
Certified Level II Logistician, ITIL Foundations, CompTIA A
Proven ability to research, analyze, prioritize, deliver, and maintain quality documentation

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst I

Developed Non-Standard Summaries of Benefits and Coverage SBC in response to government mandates of the Affordable Care Act ACA
Developed methods to increase productivity and reduce errors
Worked to reach and exceed team productivity expectations

Confidential

Computer Based Training Text Editor

Produced computer based training CBT for Navy P-8A flight and mission crew
Proofread and edited aircrew training storyboards for quality assurance, format, grammar, and punctuation
Participated in and facilitated daily web conference for review of CBT storyboards
Ensured the company Style Guide was properly updated

Confidential

Configuration/Technical Documentation Manager

Wrote software documentation e.g., Software Requirements Specification SRS , Software Design Document SDD , Data Dictionary DD , User Functionality and Training Manuals, Requirements Traceability Matrix, and Online Help, etc. for Navy and Marine Corps Resource Allocation and Management Program RAMP
Facilitated corrective action/preventive action CAPA and root cause investigation RCI work teams
Wrote and taught multimedia user training for software application
Wrote and executed test scripts to validate software functionality
Managed a team of technical writers and developers to create a source code manual, operational procedures, computer programmer, and installation manuals

Confidential

Senior Technical Writer

Authored online help using RoboHelp for Navy and Marine Corps Resource Allocation and Management Program RAMP
Documented software developed by L-3 Communications, Software Systems Command Control
Created and edited the software documentation
Ensured quality control of the finished product

Confidential

Senior Technical Writer

Researched, edited, and revised aircraft maintenance and operational manuals
Incorporated appropriate technical manual changes
Developed methods to automate repetitive tasks increasing accuracy and efficiency
Proofread technical change data for accuracy, adequacy, and quality assurance

Confidential

Claims Examiner

Successfully processed medical and dental claims and used ICD-9 coding
Automated repetitive tasks to increase productivity

Confidential

Senior Data Manager

Successfully managed nine million dollar publications project E6A to E6B conversion
Produced Interactive Electronic Technical Manuals IETMs reducing cost of print and distribution by 99 percent 250,000 print and distribution to 2,500 .
Active listener, problem solver
Lead an Integrated Product Team IPT
Met strict and aggressive deadlines
Conducted on-site in-process reviews at contractor's facility
Presented project progress/status reports to upper echelon military and civilian managers
Authored maintenance procedure manuals
Exhibited excellent communication skills, oral and written

SOFTWARE

Microsoft Windows Vista, XP, 7, and 8 , Microsoft Office Professional Suite including Word, Powerpoint, Outlook, Excel, OneNote and Access , Microsoft Project, Visio, Internet Explorer, SGML, Mozilla Firefox, Mozilla Thunderbird, Adobe Reader, Acrobat, Dreamweaver, InDesign, PhotoShop , Skype, PaintShop Pro, Interleaf Quicksilver , Ventura Publisher, Arbor Text, SharePoint, Snagit, RoboHelp, WebEx.

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Business Analyst Resume Profile

FL

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