PROFESSIONAL SUMMARY:

• 8 years of experience as a Business Analyst with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modelling, Data Analysis, Data Mapping, application upgrades, and Business Analysis.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• In depth knowledge Rational Unified Process RUP methodology, Use Cases, Software Development Life Cycle SDLC processes, Object Oriented Analysis and Design OOA/D .
• Conducted Joint Application Development JAD sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Insurance experience includes Personal Property Casualty, Credit and Market Risk, and Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems.
• Expert in the Property Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Extensive experience in conducting Market Research, Feasibility Studies, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures..
• Expertise on ETL process, business process analysis/modelling, database design and development of Web Based, and Client/Server applications.
• Hands on experience on working on CRM applications using Siebel and Salesforce.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Extensive experience in developing Use Cases, creating Screen Mock ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix RTM which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experience in process reengineering and design the new system to meet the end user requirements
• Experience in creating Accounting Periods, users, Assigned role to users and completed unit testing to ensure that the customization work as per requirement.
• Experience in Implementation, Production support, customization, upgrades and troubleshooting in Accounts Payable, Accounts Receivables and General ledger.
• Experience creating nVision Balance Sheet Reports. Modified and maintained Income Statement, Trial Balances, and Cash Flow Statements for existing business unit.
• Experience in AGILE methodology within BABOK
• Involved in UAT with end users and guide them to successfully achieve the desire output.

TECHNICAL SKILLS:

• Languages and Tools: UML, Rational, Salesforce.com, Mercury, Bloomberg, VBA for Excel, SQL, PL/SQL, VB.NET, C /CLI, AutoCAD, 3D MAX, C NET, ASP.NET
• Databases: Oracle 8i/9i, MS SQL Server, MS Access
• Environnements: Windows 9x/NT/2000/XP, UNIX Sun Solaris, AIX, HP-UX , Linux, Mainframe
• Application servers : IBM Websphere, ATG Dynamo, BEA WebLogic
• Internet : HTML, XML, VB Script, ASP, JavaScript, JSP, J2EE
• Automation Tools : MS Visio, Rational Rose, Rational Clearcase, Rational Requisite Pro, Documentum, SharePoint
• Utility Tools : MS Office Suite, MS Project, TOAD, Adobe Photoshop
• Reporting Tools : Crystal Reports, SQL server reports, Peoplesoft Financial
• Data warehousing tools : Informatica, Business Object, Cognos, Erwin
• Testing tools : Test Director, WinRunner, Loadrunner

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Wrote Business Request Documents BRD's after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Gathered analysed and documented both business and technical requirements from formal and informal sessions and validated the needs of the business stakeholders.
• Conducted user interviews with various stakeholders and documented business and functional requirements.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and considering deadlines.
• Ensured that system functionality and performance meets current and future business requirements by applying advanced theories, principles and concepts.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Worked on Capturing requirements for BizTalk messaging server.
• Performed Gap Analysis to identify and validate requirements and test documents.
• Built good relationships with customers and senior IS colleagues to enable effective elicitation of technical requirements that have an impact on the client's business.
• Wrote detailed specifications and led the development for a reporting system.
• Performed Data mapping and used SQL queries to filter data and perform validation.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Provided technical oversight and clear communication of problem/resolution process to customers and management.
• Participated in various stages of data and requirement analysis for project Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes
• Directed the creation of software test plans and coordinated UAT sessions with the client documenting detailed results.
• Reviewed the Test Plans developed by the testing team for accuracy in testing the application.

Environment:

Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio , .NET, Oracle, HP QC, RUP, UML, SQL, SWOT analysis, GAP Analysis.

Confidential

Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning JRP sessions with SME's in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Monitor questionable debit card and account activity looking at trends, patterns and velocities. Locating stolen and counterfeit card behaviour and ID theft. To reduce losses to bank customers and to the bank itself.
• Worked on project management software Microsoft Project to develop a work breakdown structure
• Established Pay Cycles and troubleshot pay-cycle exceptions.
• Debugged AP PSTPYMT and AP PSTVCHR for issues in payments and voucher posting.
• Used Tree Manager to set up Summary Ledgers, security, and Chatfield summarization rules, reporting hierarchies and rollup structure.
• Worked with Chatfield configurations, Chatfield validation, combo edit checks in GL.
• Participated in designing and setup of Statistical Accounts for use in various reporting functions.
• Participated in setup of Inter-Unit Accounts for various GL Business Units.
• Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Responsible for importing, cleaning, transforming, validating or modelling data with the purpose of understanding or making conclusions from the data for decision making purposes.
• Administered and supported reporting tools to provide reporting, ad-hoc query and dashboard solutions and capabilities to end users
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Conducted Asset Management, Risk Analysis of the Requirements and Traceability focus areas of the various projects and worked with the project team to help them identify the high-risk areas.
• Analysed User Requirement Document, Business Requirement Document BRD , Technical Requirement Specification and Functional Requirement Specification FRS .
• Collaborated with business users and software development team within AGILE framework to ensure rapid and successful implementation of the solution
• Excellent skills in performing gap analysis, Feasibility analysis and BABOK and SWOT analysis to check the compatibility of the existing system infrastructure and server technology with new business requirements
• Utilized Agile SCRUM methodology to develop User Stories, Product Backlog, and Sprint Backlog.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Developed project plans with team members to ensure Informatica solutions are executed and delivered as per the plans with good quality.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Conducted Functional Walkthroughs, User Acceptance Testing UAT , and supervised the development of User Manuals for customers.
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Various versions of the documents generated during the project were maintained and managed using Rational Clearcase and performed defect tracking using Rational ClearQuest.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered by the application.

Environment:

Mainframes, JCL, Db2, Oracle, Rose, MS Project, Salesforce, Peoplesoft Financial, MS Word, MS PowerPoint, MS Excel, MS Visio, Load Runner, WinRunner, PL/SQL

Confidential

Business Analyst

Commerce Bank provides a wide range of banking services from savings accounts to full internet banking. It also provides commercial banking services to the local business community including Business Checking and Savings Accounts, Commercial Loans and Merchant banking services. The scope of the project was to enhance web portal that involved in the wealth management component. This electronic trading platform enabled users to buy, sell, deposit, withdraw investments and manage individual portfolios.

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping
• Designed, built, and maintained a data repository with reporting capability that enabled analysis and insight of user behaviors and interactions for Equity, Index, Options, and Bonds
• Gathered requirements from key stakeholders, customers, and subject matter experts to define the scope and requirements of Asset Management portals middle office needs
• Assisted in daily settlement operations of middle office in coordination with back office operations
• Gathered requirements for research data mappings for front office
• Analysed data integration strategies to customize simultaneous analysis of data from new and old environments
• Developed UML models for modelling static and dynamic aspects of Online Banking System
• Developed data maps for retrieval of information from existing account systems and outlined security measures for accessibility and transmission of information
• Worked on creating various ad-hoc reports using MS-Excel Worked on various Pivot tables to do the calculations and creating reports accordingly
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Performed Data analysis, data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data
• Designed, configured and tested ACH and check payments.
• Designed AP Voucher approval workflow.
• Created nVision Balance Sheet reports for new Business Units. Modified and maintained Income Statements, Trial Balances and Cash flow statements for existing Business Units.
• Maintained Business Units and Accounts reporting tress using Tree Manager.
• Configured new Allocations including Inter-Unit Allocations.
• Applied a standard change control process in tracking defects originating from post-requirement phases
• Utilized Rational Unified Process RUP to configure and develop process, standards, and procedures
• Analysed and optimized the process, prepared Business Requirements Document, and then converted business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite Pro
• Conducted JAD sessions for communicating with the all project directors and stakeholders and created process workflows, functional specifications and project initiation artifacts
• Created UML Diagrams including Use Cases diagrams, activity diagrams/state chart diagrams using Rational Rose and thus defining the Business Process Model and Data Process Model
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest
• Created and managed project templates, use case templates, requirement types, and traceability matrix in Requisite Pro
• Generated test cases in accordance to the Test Approach Document

Environment:

Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio , .NET, Oracle, Crystal reports, Peoplesoft Financial, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner.

Confidential

Business Analyst

Responsibilities:

• Worked on various products like Directors and Officers, General Partners Liability, Employment Liability, Construction, Fiduciary, Excess and Surplus Lines of Business.
• Developed business requirement specification documents as well as high-level project plan
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Involved in modifications adjustments and 32 help desk tickets demonstrating determined work ethic and dedication to providing superior customer service.
• Established a Business Analysis methodology around the Rational Unified Process.
• Involved in extensive data profiling, data quality checks, data mapping sessions and business test cases for Provisions data.
• Conducted meetings with IT, Testing and business to explain the Source to Target mappings and the business logic so as to be consistent in the final output/product. .
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Worked extensively with MS Excel and MS access
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Have sizeable adequate hands on exposure in Workmen Compensation, Commercial Insurance as well as Property Casualty Insurance its various intricacies
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Implement and maintain Property Casualty e.g. bug-fix, data integration, version release systems of assigned customers.
• Analysed User Requirement Document, Business Requirement Document BRD , Technical Requirement Specification and Functional Requirement Specification FRS .
• Collected business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping
• Managed the development and implementation of the Independent Agent payroll system, Property Casualty Specialist compensation system, Telesales compensation system, contingent and bonus compensation system and several compensation contract agreements with the MetLife agency sales force

.Environment: Mainframes, HP QC, JCL, Db2, Oracle, Rose, MS Project, MS Word, MS PowerPoint, MS Excel, MS Visio, Load Runner, WinRunner