Business Systems Analyst Resume

SUMMARY

Accomplished Business Systems Analyst with a background in healthcare and a dedication to quality.
Client - focused with determination to improve processes and provide a positive experience.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

Business Requirements Lead for technical debt project.
Met with Health Plan Customers and Business Requirement Leads to elicit and document functional requirements.
Worked with scrum teams to create, plan, refine and complete user stories.
Update and manage user story backlog.
Performed functional and regression testing for enhancement requests.

Confidential

Business Analyst - IT

Responsibilities:

Work with operations supervisors, managers and trainers to coordinate the implementation of system enhancements and migrations.
Develop, document and maintain testing materials for the healthcare imaging department.
Work with developers and product owners to coordinate and communicate system changes between the development team and the production floor.
Identify and document process gaps and potential system/process enhancements.

Confidential

Business Systems Analyst/Functional Tester

Responsibilities:

Met with clients to elicit project requirements and identify any gaps in the processes.
Provide support to the development and test team to ensure the product is delivered within the customer’s expected timeline.
Created detailed use cases and user stories for the development team.
Identify any risks or roadblocks and help resolve any issues.
Conducted functional and regression testing for applications, as well as UAT with end-user.
Lead a team of 5 to 10 employees for Benefit Platform Services.
Managed employee time, leave requests and peer reviews.
Met with client managers to resolve any staff issues.