SUMMARY

• Quality driven and detailed oriented Business Analyst with 5+ years of diversified experience and knowledge of Agile and waterfall development methodologies.
• Passionate about agile methodology including XP, Scrum, SAFe, Lean, scrum and Kanban. Experience with Agile tools and practices including User Stories,
• Continuous Integration, time boxing. Relate effectively with people from diverse culture and background in a cross functional team.
• Excellent written, verbal communication and presentation skills to elicit functional and non - functional requirements. Backlog grooming, testing, change and defect management.
• Possesses expert negotiation, persuasion and conflict management skills to resolve unusual and complex issues within an internal and external team.
• Strong working knowledge of facilitating sprint/iteration planning, daily scrums, retrospectives, stakeholder meetings and ART events.
• Requirement gathering and elicitation, software development lifecycle (SDLC) and software test lifecycle knowledge in Agile environment.
• Extensive knowledge in organizing around value, managing queue, SDLC, STLC processes, agile mind set, Waterfall deployment, and implementation.
• Experience in engaging with wide range of internal/external stakeholders and third-party clients or vendors for requirement elicitation.
• Experience in database management using SQL query language to manipulate data.
• Experience using Balsamic, Visio, Lucid chart tools for creating wireframe, flowchart and mock up screens and logging it on version one/Jira for user stories narration.
• Experience working in React Native and Browser Design platforms for developing App using APK and IPA files.
• Working with project manager to define project scope, lay project cost and benefit and providing resources for a successful project launch.
• Experience and good understanding of Extreme Agile, DevOps, and application Architecture
• Experience working on AWS and MS Azure for application deployment and data migration from on premise to cloud platform.
• Experience working on application for Call Centre as a Service (CCaaS) platform.
• Experience migrating Call centers from on-prem to CCaaS
• Experience working on application using Sonarqube to measure code coverage, security and vulnerability.
• Experience with product end - to-end strategy, development, testing, launch, and support.
• Experience working on IVR app for HealthCare, Banking, Telecoms and Insurance domain clients.
• Experience working on application with build server as Jenkins, TFS, Bit bucket and Github
• Experience working on Telecoms platform and application for international calls for Afrivest

TECHNICAL SKILLS

• Metrics & KPI
• Kanban
• Process improveme nt
• XP
• Magento
• Version 1
• MS Project
• Inspect & Adapt
• Informix Oracle DB
• Visio
• XML
• HTMLExcel
• PowerPoint
• WebEx
• Share Point
• Application Software
• Marketing Cloud
• Process Design
• Paas
• AWS
• Quality Assurance & Testing
• Acceptance Testing (UAT)
• Sonarqube
• Saas
• Iaas
• Azure
• SaaS
• JIRA
• DevOps Confluence
• MS Visio
• SharePointLucidchart
• Balsamiq
• TFS
• Github
• Jekins
• SLDC
• Elastic Kubernetes Service

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Houston, Texas

Responsibilities:

• Work closely with business and technical areas of project to define create and document business, functional and non-functional requirements leading to a clear and concise project delivery.
• Organizing and facilitating stakeholders meetings for requirement elicitation and documentation of User stories, use cases and acceptance criteria for applications.
• Experience writing data dictionary for application development
• Experience working on projects with build server such as Jenkins, TFS, Bit bucket and Github
• Effectively scaled and execute Business Process Management (BPM) automation initiatives to new platform.
• Gather requirements to develop IVR application for banks and financial domain clients to capture utterances and validate intent of caller.
• Coordinate UAT (User Acceptance Testing) process to gain user acceptance of the application.
• Use Agile methodology and practice to deliver most valuable products to clients in phases which lead to increased satisfaction level.
• Assist QA to write test Cases and test case execution while logging defects and create steps to reproduce defects.
• Experience using Microsoft Project to plan, forecast resource needs and project timeline.
• Assisting in performing unit, integration, regression, functional and end to end testing on developed application before release.
• Participates in BUG fest and Hardening processes which resulted in quality product release and reduction in defect leakages.
• Effectively managing change requests and ensure appropriate documentation, testing and sign-offs are received as per process.
• Assist with grooming, prioritization of product backlog and in readiness for new sprint.
• Experience in change management process using Requirement Traceability Matrix (RTM) and Change Management Board (CMB) to manage changes in project with resultant higher stakeholders’ satisfaction level.
• Formulate document and template that helped achieve level 3 CMMI with resultant improved software development process and quality product.
• Write requirement for API integration of application for supply chain and logistics ERP to third party specific area of service for exchange of data and information.
• Write requirement for payment systems such asmobile pay platform, payment settlement system, electronic points of sale and e-commerce.
• Create high level design, high level requirement, BRD and detail technical design including business logic for application development.

Confidential

Business Analyst /Scrum

Responsibilities:

• Assisted with backlog prioritization. Built trust with the Agile Teams and Product owner and other stake holders to enhance team's interaction.
• Created Jira dashboard and confluence tools to track requirements, prioritize features, curate content, deliverables into sprints, and report progress
• Worked with Project Manager to define project scope and objectives and clarify doubts and concerns during Software Development Lifecycle.
• Organized and facilitated sprint ceremonies like sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings.
• Facilitated internal and external communication across cross functional teams to improve transparency and established information radiator that increased visibility.
• Used Agile metrics such as burn down charts, team velocity to monitor, measure and report team progress which improved team performance.
• Worked in collaboration with both technical and non-technical teams, bridging the gap between IT & the business, and 3rd party vendors.
• Worked collaboratively with business stakeholders, developers, managers, and leaders to create solutions for real world problems in agile environment.
• Experienced using confluence for effective collaboration during sprint retrospective.
• Perform Gap Analysis to determine current state of product and recommend initiatives to get to next level.
• Use SQL queries to query data warehouse and internal databases and prepares reports according to outlined requirements.
• Assist to build and follow scalable processes to support e-commerce and IVR business growth for seamless automation of processes for insurance clients.
• Participates in design plans for implementation, produces user documentation and materials to stakeholders.

Product Development lead

Confidential

Responsibilities:

• Act as point of contact betweenbusiness/process stakeholders and technical teams in application and business development.
• Assisted in gathering, analyzing, prioritizing, validating and transformingbusinessrequirements into functional specifications for product development.
• Conducted Gap analysis to identify as-is position and created process mapping with potential continual service improvement (CSI) initiatives.
• Worked closely with end-users andbusinessstakeholders to definebusinessrequirements for both systems and processes and translate them into user stories for organizational efficiency.
• Assisted to develop POS and e-commerce platform with payment gateway integration.