TECHNICAL SKILLS

• Business Modeling UML, UML CASE Tools, Rational Rose, MS Visio, StarUML
• Requirement Management Telelogic DOORS, SharePoint, Rational RequisitePro, JIRA
• Change/Repository Mgmt Rational ClearQuest, Rational ClearCase, Concurrent Versions System CVS , Visual SourceSafe VSS
• Processes RUP, SDLC, Agile Modeling, Waterfall, Star Schema, SCRUM
• Programming Languages/Reports ASP, VB, C, C , java script, VB Script, Crystal, Reports, Cognos, MicroStrategy, OBIEE
• Databases/Tools Oracle, MS-SQL Server 7.0/2000, MS Access, TOAD, SSRS, Oracle SQL

Developer

• Operating Systems MS-DOS, UNIX Sun OS 5. 5.3 , Windows 98, 2000, NT, XP, Vista, 2007 , Mac
• Project Management MS Office Suite, MS Project, Visual Source Safe
• Application Software TOAD, Lotus Notes, Extensity
• CRM SalesForce.com, Sugar
• ERP PeopleSoft
• COTS Thunderhead, Titanium
• ETL Tool Informatica, Pervasive

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Confidential a multinational information technology corporation headquartered in Confidential. It provides products, technologies, software, solutions and services to consumers, small- and medium-sized businesses SMBs and large enterprises, including customers in the government, health and education sectors.
• The VLER project involves analyzing, developing, and documenting business requirements and specifications for all VLER work streams SGLI Online Enrollment Systems SOES , DoD/VA Data Share Medals and Awards , Certificate of Release or Discharge from Active Duty DD-214/DD-215 , Military History Archive MHA and Wounded, Ill and Injured WII efforts.
• As a Business Analyst for the Virtual Lifetime Electronic Record VLER program, I work directly with Defense Manpower Data Center DMDC Product Leads to elicit and gather requirements through interviews and questions and answers sessions. Once the requirements are gathered and analyzed, I document them using the DMDC functional specification document FSD template. The FSD is submitted for peer review, a work process review WPR is conducted. After all defects have been identified and resolved, the document is submitted to the government for sign-off. I now work with product leads and developers to make sure that the product is being built as specified.

Components: SDLC, Use Case Analysis, UML, Windows 7, Office 2010, Visio 2010, JIRA, HP Quality Tool, SharePoint, TOAD

Responsibilities:

• Gather requirements through interviews and conference calls.
• Document the requirements to comply with the DMDC standards.
• Create Use Cases and Business Rules Documents.
• Create Use Case Diagrams, Activity Diagrams and Context Diagrams.
• Develop Data flow diagrams that define interaction of data between internal and external systems.
• Create Functional Specification documents FSD that conform to DMDC's development standards.
• Estimate requirements for time, resources and benefits of projects.
• Assist in the creation of technical documentations such as Technical Specification Document TSD that conform to DMDC's development standards.
• Create Business requirements traceability matrices.
• Lead and participate in Requirements review sessions and technical design sessions with technical staff
• Work directly with developers to Implementation the proposed system.
• Perform Software QA testing.
• Respond to requests from Project Leads and/or clients and assists in problem resolution.
• Participate in team and company meetings.

Confidential

Reporting Business Analyst

• Established in 1984, CR Software has been in the collection and recovery industry for more than 28 years, helping organizations become more successful by providing state-of-the-art receivable and collection software. In 2007, CR Software released Titanium ORE Open Receivables Environment , a Configurable Commercial off the Shelf CCOTS platform offering advantages in collections management unavailable from any other software provider in the world. The company has customers in education, finance, government, healthcare, legal sectors and third party collection agencies build solutions that become the basis for enduring success.
• As a Business Analyst, I worked directly with external clients to determine requirements for new reporting platforms and then partnered with developers to put the platforms together. To accomplish this, the first step was to perform Scoping the initial high-level tasks undergone in order to understand the scope of the project. The second step was to gather requirements through brief phone calls and email exchanges with the contact person at the customer's site. The third step was to create an Estimate after the initial understanding of the Project's scope. These tasks were then created in Sugar with the estimated hours and the estimate document was generated within the system. The estimate was sent to the customer for approval and sign-off.
• After the estimate was approved by the client the forth step was to perform the detailed analysis. The tasks here included Questions and Answers with customer in order to get more clarifications on requirements, and Software Requirements Specification SRS documentation. The SRS was sent to the customer for sign-off and a copy was also sent to the assigned developer.

Components: Titanium, SQL Server Reporting Services SSRS , Pervasive ETL , JIRA, Windows 2007, Office 2010, Waterfall Methodology, SQL Server 2008, OLTP, Project Management, SVN, Visual Studio, Sugar CRM.

Responsibilities:

• Gathered requirements through interviews, conference calls and go-to meetings.
• Reviewed, analyzed and evaluated business systems and user needs.
• Analyzed and designed software and custom reports.
• Developed requirements for proposed software and custom reports.
• Estimated requirements for time, resources and benefits of projects.
• Created technical documentations such as software design documents SDS .
• Created Software Specification Documents SRS .
• Worked with Support and Implementation Staff to complete requirements gathering.
• Worked with SSRS developers to make sure that the report requirements are well understood.
• Performed Software QA testing.
• Responded to requests from Project Leader and/or clients and assisted in problem resolution.

Confidential

Business Systems Analyst

Confidential

• representing the national interests of cooperative electric utilities and the consumers they serve membership includes other organizations formed by these local utilities: generation and transmission cooperatives for power supply, statewide and regional trade and service associations, supply and manufacturing cooperatives, data processing cooperatives and employee credit unions. Associate membership is open to equipment manufacturers and distributors, wholesalers, consultants and other entities that do business with members of the electric cooperative network.
• Currently co-ops are able to set up Automated Clearing House ACH agreements for 401 k Contributions, 401 k Loan Repayments, Retirement Security RS Trust Contributions and RS Admin Fees. These ACH agreements allow NRECA to initiate automatic withdrawal of funds from the Co-op's bank account for the amounts specified in the transactions.
• BAS is currently the system of record for the ACH agreements. Contributions, loan repayments, and admin fee participant details are entered and summarized within the NRECA Employee Benefits NEB website. This information is sent to BAS, which executes a process to create and send ACH transactions to BizTalk, which sends them to State Street Bank.
• The existing ACH system has several limitations, the most restrictive being the capacity for only one bank account number per Co-op. In addition, ACH for Group Insurance premiums is not available. The limitations of the current system prohibit some Co-ops from adopting and utilizing ACH.

Components: Payment and Billing Processing, Mainframe Applications BAS, OMNI , Web based NEB , SQL Server, Agile Scrum, Confluence, JIRA, SharePoint, MS Visio 2010

• The goal of the ACH project is to implement a single, secure, convenient, reliable, and easy to use ACH system that supports multiple product lines and provides the ability to:
• Debit bank accounts for electronic payments for all product lines
• Allow a Co-op to have a different bank account for each Subgroup, each product line/payment type
• Provide improved administrative functionality for Internal staff

Responsibilities:

• Contributed to the planning and implementation of the project.
• Worked with the business and the Scrum team to redesign the existing process.
• Worked with Scrum Master to facilitate daily Scrum meetings, Sprint Reviews, lessons learned, etc.
• Facilitated the definition of project scope, goals and deliverables.
• Led/Facilitated requirements gathering sessions.
• Translated business requirements into detailed technical system specifications and served as a liaison between the stakeholders and IT.
• Performed AS-IS and TO-BE Analysis.
• Broke down product features into epics and user stories.
• Created UML diagrams Process flows, Swimlanes, Activity diagrams .
• Created Wireframes to represent front-end design.
• Performed Gap Analysis.
• Developed and maintained strong relationships with the customer s .
• Proactively collaborated with project manager, business customers and application team leads to identify opportunities to improve functionality of the application and increase operating efficiency.
• Wore multiple hats as systems analyst or tester and performed the tasks required in both roles effectively.
• Constantly monitored and reported on progress to project manager.
• Implemented and managed project changes and interventions to achieve project outputs.
• Assisted in conducting system evaluations and assessment of results.

Confidential

Business Analyst

• Merlin International is privately owned company with approximately 150 employees. Working alongside its system integrator and vendor partners, Merlin International provides IT solutions that solve complex and critical problems while fulfilling mission objectives for federal government agencies and organizations involved in civilian services, intelligence, defense, health care and other areas.
• The main goal of the VBMS-C Veterans Benefits Management System - Correspondence project is to create an automated letter generation system and also to replace the current Personal Computer Generated Letters PCGL application that was custom developed and is dependent upon Windows XP and Microsoft Office 2000. In addition, PCGL prevents VA from updating their desktops and from implementing required enhancements.
• The VBMS-C project consists of building a COTS application, which generates VA's awards compensation correspondence letters. The project is aimed at allowing additional content to be added to specific sections of the Correspondence Letters by allowing the authorized users to review and submit the claims for approval. The VBMS-C system also allows authorized reviewer s to approve or reject the claims. Once the claims are approved or rejected, a correspondence letter is then generated and sent to the veteran.
• The VBMS-C system allows template-authoring including creating, modifying, editing, deleting and formatting of letter content, integrates with VETSNET for data retrieval and also generates PDF documents that can be printed and electronically archived in eFolder.

Components: Automated Letter Generation Application, Agile SCRUM environment, Requisite Pro, RRC, RTC, Visio 2007, COTS Thunderhead , Windows 7, Office 2010, Confluence, xPlanner, SharePoint.

Responsibilities:

• Served as the liaison between the Technical Team and the VBMS Correspondence Team of the Department of Veteran Affairs.
• Served as the liaison between the Technical Team and the VETSNET Team of the department of Veteran Affairs.
• Responsible for interviewing VA SMEs, Claims Processors, VRO Management and other VA project team members to determine requirements for VBMS-C.
• Facilitated effective and efficient meetings and Scrum rituals including Releases and Sprint Planning, Sprint Reviews and Retrospectives.
• Managed conflict resolution strategies by resolving differences and organizational impediments.
• Engaged multiple roles and stakeholders in critical discussion.
• Met with end-users and SMEs to create and manage user stories.
• Assisted with product backlog maintenance, user story prioritization, and resolution of defects, as directed by SCRUM Master.
• Facilitated Focus Group Discussions.
• Participated in the creation of the product backlog in Requisite Pro.
• Used Rational Requirement Composer RRC to create, submit and approve requirements.
• Used Rational Team Concert RTC to create Sprint backlog, assign tasks, and follow-up on the different tasks.
• Wrote the requirements specification for all settled requirements and tied it to Business Case documents in SharePoint.
• Managed all change requests through Rational ClearCase.
• Served as a conduit of priorities and feedback to the SCRUM Master.

Confidential

Business/Implementation Analyst

• Confidential Technologies is an enterprise technology company that delivers business intelligence solutions that enable large, self-insured corporations hospitals and providers to better manage and control healthcare costs and quality. VitalSpring's enterprise technology platform links data from every part of the healthcare supply chain from employer to the provider and everything in between.
• Confidential Agility allows users to develop detailed strategies for reducing health care cost and improving service quality. Agility delivers executive dashboards, management reports, and powerful analytical and modeling tools, to senior managers. VitalSpring Integrity provides visibility into every health benefits transaction from claim to check issuance to funding to financial posting. Integrity detects and prevents costly transactional errors.
• As a Business/Implementation Analyst, I worked directly with external clients to determine requirements for new reporting platforms and then partnered with developers to put the platforms together. It gave me great satisfaction to see a project go from idea or concept to completion in a timely manner and within budget. Being a Business Analyst at VitalSpring Technologies, means working with Insurance Companies, providing clients with tools and solutions that provide value and have a direct impact on their bottom line while taking into consideration data integrity and federal laws such as HIPPA.

Components: Agility, Integrity, Affynyty, Datawarehousing, MicroStrategy, Informatica ETL , Smart FTP, TOAD, Oracle 10g, Windows XP, MS Excel, OLAP.

The benefit of implementing this system for VitalSpring Technologies' clients is to balance employee cost shares by determining accurate and equitable rate plans and employee out-of-pocket costs. Also, to improve benefit offerings by determining the best options for employees with regard to current and future health risk, network performance, and plan design. Also, to raise awareness by implementing better wellness programs by designing effective education and health improvement programs targeted to specific at-risk and well populations. Another benefit is to monitor vendor performance metrics over time to eliminate non-value adding costs from provider networks and to improve disease management by targeting discrete populations for care. Also, ensure payment accuracy and timeliness.

Responsibilities:

• Gathered user and business requirements through interviews, surveys, and face-to-face interaction.
• Facilitated Pre-implementation/Rollout workshops/Trainings with all relevant stakeholders.
• Analyzed and prioritized user and business.
• Involved in all Phases of SDLC.
• Planned and defined system requirements, Use Case Scenario and Use Case diagrams for web-based application based on HIPPA compliancy.
• Use MS Visio to create Use Case Diagrams, Activity Diagrams, and Flow Charts.
• Facilitated meetings with management, vendors, users and other stakeholders for open and pending issues. .
• Communicated with data providers to understand business rules applied in data sets.
• Developed, verified, and documented business rules for transformation specifications.
• Investigated data issues or questions, traced problems to the root and provided recommendations for resolution as appropriate.
• Worked with ETL and MicroStrategy developers to explain transformation requirements and specifications and answer developer questions.
• Assisted Quality Assurance with understanding transformation specifications.
• Facilitated meetings with developers, SMEs and testers to collaborate project status and completion.
• Created adhoc and standard reports in MicroStrategy to make sure that the results matched the requirements.
• Suggested measures and recommendations to improve the current application performance.
• Reviewed test cases to ensure accurate and complete testing of user requirements.
• Led User Acceptance Test before the go-live of the project.