Sr. Business Analyst / Systems Analyst Resume

SUMMARY

An action and results oriented business professional with experience as a business analyst, systems analyst and project manager.
7 years expertise in driving marketing initiatives, customer engagement, financial planning and modernizing dated systems and processes to fruition
Well versed in tackling challenges in the SDLC process, problem solving and communicating information effectively to different audiences
Seeking an environment where my experience and tacit intelligence can directly impact company growth and profitability
7 years of experience in requirement analysis and prioritizing efforts based on business needs
Ability to effectively communicated high - level architecture and product vision to stakeholders and scrum teams
I think in terms of user stories, to document requirements effectively and concisely communicating the business value and business outcomes to motivate team members driving efforts forward
Delivered product/project artifacts in Scrum framework and Scaled Agile Framework (SAFe) and participated in PI events and inspect and adapt events with cross function teams
6 years of experience with project management tools such as Jira, Confluence, and ServiceNow

AREAS OF EXPERTISE

SDLC
Agile Scrum Methodology
SAFe
Risk Mitigation
Requirement Analysis and Elicitation
CRM
Cloud Methodology
Project Planning & Delivery
Process Implementation
Client Relations and Management
Team Training and Mentoring
Database Leveraging
Business Process Improvement
Application Development
Salesforce Marketing Cloud

TECHNICAL SKILLS

Soft Skills: Verbal and Communication, Adaptable, Relationship Building, Agreeable, Negotiation, Critical Thinking, Problem Solving, Attention to Detail, Customer Relations

Tools: (years): Jira (6), Confluence (6), MS Office Suite (Excel, PowerPoint, Visio etc.) (7), Oracle ERP (2) and EPM (2), SQL (3), Tableau (2), Salesforce (4), ServiceNow (1), Google Sheets (5), Rally (1), Align (1)

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst / Systems Analyst

Responsibilities:

Supported the business and engineering team in modernizing marketing architecture, building acustomer data platform to improve cross channel marketing and marketing data hub financial planning and analysis tools and as is business processes
Served as liaison between the IT, business, and engineering teams to ensure product deliveries on time and supported business initiatives
Wrote user stories and associated acceptance criteria and participated in backlog refinement sessions and supported product owner in scrum ceremonies
Decomposed business requirement documentation to functional/solution requirement documentation
Used PIVOT tables, VLOOKUP’s and other advanced excel formulars for adhoc analysis
Continuously interacted with End-users and Stakeholders to gather and refine business requirements and processes

Confidential

Business Systems Analyst / Project Manager

Responsibilities:

Promoted multiple times for exceeding company expectations and milestone objectives
Collaborated with cross functional and scrum teams involved in migrating an on-premises software solution to the cloud
Supported strategy planning, sprint planning, sprint retrospective, backlog grooming and other agile ceremonies
Managed a marketing campaign, defined success metrics, and increased company revenue and exposure by 25%
Executed change management procedures that contributed to 46% improvement in efficiency and facilitated impact and risk analysis of changes
Used SQL queries to extract data from MySQL to perform ad hoc analysis and tasks
Created dashboards and reports on tableau and communicated insights to business leaders to drive business decisions
Built a salesforce org with a team to utilize customer metadata for business use such as customer retention, insights, and engagement
Facilitated stakeholder and customer meetings and liaised with internal employees for business alignment
Trained new employees on company culture and expectations while improving training programs
Analysed contracts to made recommendations on vendors that offer features that align with business goals

Confidential

Business Process Engineer/ Analyst

Responsibilities:

Created Compliance requirements and standards
Authored several SOPs for different production processes in facility and SSOPs
Recommended improvements to workflows and business processes in organization
Collaborated with stakeholders to design the roadmap and measure production values ensuring cost efficient processes
Met 90% of project milestones through continuous monitoring and effective interaction with team members and stakeholders
Familiarity with Microsoft Dynamics 365 platform and application implementations

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