SUMMARY

• Total of 10+ years of experience with 8+ years of Business Analyst and Project management experience in leading large scale multi - million-dollar complex projects and working as a conduit between the delivery teams and various management layers within an engagement.
• Extensive experience of leading & executing multiple large scale IT programs, with experience of directing all aspects of software project lifecycle with different project methodologies like Waterfall, Agile and Scrum.
• Experience in Planning and Monitoring, Elicitation, Requirements Management and Communication,
• Proficient in creating Use Cases, Activity diagram, Sequence diagram, Architecture diagram and Data Flow Diagrams (DFD) using UML.
• Experience in handing JIRA Board with quick sprints and allocated story pointers depending on the squad capability and capacity.
• Creating and Handling User Stories and Backlog management with all the refinements and gatherings.
• Responsible for developing test strategy and test cases for testing.
• Experience working and managing Change Request Records after requirements sign off.
• Handling and coordinating with multiple Squads in single and multiple projects.
• Experience in change management, dependency management, organization communications and dashboards.
• Experience in coordinating people of various backgrounds and educating them on the project on timely basis and contently keeping track on program increments and improvements of road map.
• Excellent analytical and problem-solving skills in designing, developing, testing and implementing innovative business solutions using new approaches, technology and training.
• Having daily Stand-up Meetings: Encouraged collaboration in very brief meetings to rapidly take the pulse of the project, preparing project kick off meetings/ scheduling stakeholder meetings/ capturing meeting minutes and coordinate team activities with BPO’s, SM’s and Squad.
• Experience in Customer Engagements and implementation of the product and troubleshooting issues in customer’s environments.
• Responsible for release planning, sprint planning, daily scrum, resource planning, mitigation of risks, assumptions, issues, and dependencies.
• Created weekly Project status reports and presenting to all key executives/stakeholders.

TECHNICAL SKILLS

Project Management & others: MS Project Plan, MS Visio, JIRA, Confluence, MS Office, MS PowerPoint, MS Excel, MS Word, SharePoint, Google Docs, Google Drive.

Web Technologies: SharePoint, HTML.

Analytics Tool: SEO, Google Analytics.

UML Drawings: MS Visio.

Artefacts: BRDs (Business Requirement Documents), FRS (Functional Requirements Specification)

Office suite software: LibreOffice, MS Office Suite.

Access software: PuTTY, FileZilla.

Communications software: Slack, Microsoft Teams.

Content workflow software: Atlassian JIRA.

Database user interface and query software: MySQL, Splunk.

Electronic mail software: Google Gmail, Microsoft Outlook.

Network security and VPN equipment software: FortiClient, RSA.

Operating system software: Apple macOS, Microsoft Windows.

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Managed multiple & cross project teams schedules, expectations, tasks, and issues for delivery of expected solutions as related to project objectives.
• Ensured the completion and approval of key deliverables and documents as noted by the project scope and SDLC (Agile & Waterfall methodologies included).
• Identifying resources needed and works with appropriate internal practice leads in the assignment of individual responsibilities by managing project timelines, scope, and delivery.
• Interfaced with project sponsor(s), internal resources, and 3rd party vendor project team members to develop and maintain project management documents including project plans and status reports.
• Interacted directly with business owners & SMEs providing a translation layer for technically oriented project teams.
• Reviews deliverables prepared by team before passing to client.
• Effectively applied methodologies and enforced project standards.
• Resolved and/or escalated issues in a timely fashion.
• Coordinated with the Project Team Leads to ensure appropriate communication.
• Worked with Project Team Leads and company's management to ensure proper resources are available to complete the work within the budget and timeline.
• Performed other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Environment: PHP, SQL Lite, JIRA, SVN, Jenkins, HTML 5.0, Angular JS

Confidential, San Diego, CA

Business Analyst / Project Manager

Responsibilities:

• Created and executed project work plans and revised as appropriate to meet changing needs and requirements on Client engagements that they personally manage.
• Work with appropriate internal leads in the assignment of individual responsibilities.
• Managed day-to-day operational aspects of a project and scope.
• Managed client meetings via phone or other conference tools.
• Delivered engaging, informative, well-organized presentations.
• Resolved and/or escalated issues in a timely fashion.
• Communicated effectively with clients to identify needs and evaluate alternative business solutions.

Environment: PHP, SQL Lite, JIRA, SVN, Jenkins, HTML 5.0, Angular JS

Confidential

Agile Project Manager

Responsibilities:

• Ensure the DevOps teams are adequately managing of high and critical priority incidents in production.
• Collaborate with application development and infrastructure teams in order to help bridge the functional gap and determine the DevOps feature/function set in order.
• Build and manage development and testing environments, assisting developers in debugging application issues using tools.
• Work directly with agile Application Development teams to provide daily support aligned with a model of Continuous Delivery.
• Manages the release pipelines working with business, marketing, and service delivery.
• Work with multiple software development teams to address issues and improve quality.
• Support high end, complex problem management to identify complex problems and develop work around solutions and resolutions.

Environment: SAP Commerce Cloud v1/ v2, Oracle, My SQL, Attraqt, Certona, Hybris 6.7, SVN, GIT, Jenkins, JIRA, Nagios, Splunk, DynaTrace, Grafan

Confidential

Business Analyst / Scrum Master

Responsibilities:

• Ensured the completion and approval of key deliverables and documents as noted by the project scope and SDLC (Agile & Waterfall methodologies included)
• Managed multiple & cross project teams schedules, expectations, tasks, and issues for delivery of expected solutions as related to project objectives by maintaining timelines, scope, and delivery.
• Coordinated the activities and meetings of the Project Team Leads to ensure appropriate communication and identify and escalate issue which impacts delivery.
• Interacted directly with business owners & SMEs providing a translation layer for technically oriented project teams.
• Performed other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
• Perform Requirement Analysis on client requirements.
• Handle change requests on Impact Analysis and Change request documents.
• Prepare user stories in line with business requirements.
• Generate google analytics report and handle monthly SEO changes.
• Perform Requirement Analysis on client requirements.
• Handle change requests on Impact Analysis and Change request documents.
• Prepare user stories in line with business requirements.
• Generate google analytics report and handle monthly SEO changes.
• Regulated interactions with the client and the internal technical team to bridge any gaps in requirement understanding, ensuring a smoother completion of the project.
• Conduct Unit and functional testing and initiate the process of UAT with the client.

Environment: Swift 2.0, PHP, SQL Lite, JIRA, SVN, Jenkins, HTML 5.0, Angular JS