SUMMARY:

A certifiedSalesforce.com CRMprofessional with 7 years of IT business analyst in the Banking, Insurance and Retail industriesand Masters in Business AdministrationwithHands-on expertise in Salesforce.com implementation, customization, configuration, business requirements gathering, data analysis, user acceptance and test planning. Excellent communicator, able to easily interact with all levels of management, peers, and staff internally and with customers.

PROFEESIONAL QUALIFICATIONS:

• Expertise in Salesforce.com implementation, configuration, and customization including: Salesforce.com Marketing, Sales, Service, Support, Workflow, Approvals, Assignments, Administration Setup, Data Management, Campaign, Email to Case, Web to Lead, Update Standard Custom Fields, Create, and Update Page Layouts
• Experience in Salesforce.com data migration, Mass Transfer, Data analysis, Data uploading related projects
• Expert in creating Salesforce.com workflows, reports, and dashboards,Data loader,
• Proficient inSoftware Development Life Cycle SDLC , Software Test Life Cycle STLC and Test Methodologies
• Extensive experience in writing BRD, Functional Specification documents, and project management and Understandings application functionality.
• Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
• Expert Quality Assurance testing including: functional, integration, system, regression, and data driven testing
• Experience in creating and developing strategic test plans, cases and reports
• Highly motivated team player with excellent analytical, problem solving, interpersonal and communication skills

SOFTWARE SKILLS:

Work Summary

Sr. Business Analyst

Confidential

Responsibilities

• Provide technical and business expertise in identifying, evaluating, and developing specifications and procedures to support all phases of the project s from BAS Business Application Support perspective and contribute in tool and support planning. Communicating to various stakeholders as necessary.
• Provide support to the BAS team based on business need and during quarter end.
• Managing the case process for change requests, Validation of all configuration changes to production. Validation of bulk data jobs in production.
• Playing active role in Change Management process Agile Methodology , prioritizing, Analyzing and interacting with business Developers for sign off. Assess backlog.
• Participation in Roadmap Projects in terms of Project Scope Definition,project assessments, Stakeholder Impact Analysis,Cross-functional Dependencies-Biz functions and impact
• Support Stakeholder Impact Assessment,Functionality Demo, Business Testing CRP, UAT, Smoke Test Scenario / Script .
• Lead training sessions within support teams located in different geographies. Developing training materials and conducting training sessions for internal users.

Confidential

Sr. Business Consultant

Responsibilities

• Work closely with Business and Development team to ensure the requirements met, issues prioritized and solution been provided to the end users.
• Perform the role of a lead consultant and address any Severity-3 issues within 48 hours that are reported for Case Management and Borrower Portal.
• Triaged complex production issues and followed through to closure related to Salesforce.com.
• Perform Data Extraction, Updating Production Data in timely manner on an everyday basis.
• Prepare and send daily trend report to the senior management.
• Performed customization of application throughout development phase as ICIS is a full-fledged customized application built in SFDC in order to manage, track and monitor the any Bank Of America projects status and any change control requirements.
• Participated in requirement gathering, designing visio session on everyday basis. Providing knowledge transfer session on the functionality of the application.
• Worked on Data Migration and Analytics.

Confidential

IT Business Analyst Sales

Responsibilities

• Perform multiple roles as lead analyst/architect/lead developer/Project manager building robust, secure and maintainable systems.
• Participating in all stages of Software development life cycle.
• Act as a liaison between client and technical solutions/support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Participate in various phases and work closely with Merger Acquisition activities.
• Facilitate discussions with Sales organizations, channel business to define and document business requirements
• Propose potential solutions against business needs including new functional add-ons, configuration CRM Partner portal , customizations and/or additional development
• Generated Reports Dashboards for key business users.
• Create business system requirements, design documents visio , customer acceptance test plans and post implementation plans
• Manage analytical resources, schedule project work, assign projects and tasks to team members, and report overall team status and accomplishments to management
• Facilitate communication with management to prioritize project work and build detailed business cases
• Manage client expectations leading to high satisfaction and retention
• Support day-to-day systems and interfaces issues. Resolve day-to-day IT tickets submitted by all internal employees for Salesforce.com related issues and requests
• Work directly with external customers to implement new technology and resolve customer service issues
• Mentoring and conduct training sessions for internal customers, primarily Sales and Marketing

Confidential

Business Analyst

Responsibilities

• Deep understanding of Sales processes from a functional perspective and translating these to config/development specs on Salesforce.com platform
• Define sales requirements through discussion with Sales operational managers/directors, sales development managers
• Facilitates communication with management to prioritize project work and build detailed business cases
• Working closely with Sales operational and development team , helping in creating dashboards, Analyzing Reports , updating /creating custom fields based on the requirements to drive the reports for capturing appropriate data
• Worked with LucidEra to track the changes in data snapshots, analyzing data and creating various reports on the fly using this application to meet the requirements in QBR Quarterly Board Review
• Perform various task for supporting sales which includes, Update Standard Custom Fields Create Update Page Layouts Record Types Create New Fields Includes custom formula fields , Import/Export/Transfer Records Create Validation Rules Security Sharing, User Setup User permissions Reporting Dashboards
• IT liaison for any Salesforce.com related third-party integration projects
• Developing, implementing testing on the Sandbox environment

Environment: Salesforce.com

Confidential

Responsibilities

• Analysis of source system data model
• Create/update source and target data mapping based on Salesforce.com.com configuration workbook and client data model
• Define Salesforce.com.com standard and custom objects and their relationships as per requirements
• Helped in planning and defining local sandboxes for development creating local data source system based on client data scripts
• Configuring sandbox by creating users, profiles, permissions, Custom objects, fields, record type based on the requirements
• Dataloader for data migration
• Participation in testing and Deployment strategy planning