SUMMARY

• Dynamic, competent, and result - oriented software professional with 12+ years of expertise in supporting enterprise solutions, analyzing business processes/data, collaborating with business partners and cross functional teams.
• 8+ years of experience as a Business Systems Analyst with focus in business software development across Telecom, Insurance, Financial and Banking sectors.
• Extensively experienced in reverse engineering and performing deep dive analysis on client applications, automating various data pertaining to OCC Consent Order needs.
• Well versed in Requirement Gathering, System/Data Analysis, Business Processes Modelling, S2T Data Lineage, CDE Mapping, Information Asset Management, Traceability Matrix, Data Dictionary and GAP Analysis.
• Experienced in all phases of Software Development Life Cycle (SDLC) & Software Test Life Cycle (STLC), and methodologies including Agile, SAFe Agile, Iterative, and Waterfall.
• Worked closely with Subject Matter Experts, Product Owners/Business Managers and Business/Technical Architects and prepared functional specifications, use cases, process and data workflows, and mock-up screens.
• Extremely team-oriented with solid team leading abilities, excellent interpersonal and communication skills with strong background of working directly with clientele to identify business objectives and establish their software requirements.
• Proven technical background includes in object-oriented analysis and design, n-tier architectural patterns, REST API’s and various RDBMS.
• Assisted IT teams, Product Owners and Scrum Master on backlog grooming and creating Epics/User Stories/Acceptance Criteria.
• Well versed in Incident/Problem/Change management processes, bug triaging and root cause analysis with a solid understanding of L1, L2, and L3 protocols.
• Worked (Over 6 Year) at various client locations Confidential, Unites Services Automobile Association, Confidential .

TECHNICAL SKILLS

Database: MSSQL Server Management Studio, Oracle, Sybase, DB2

API Tools: SOAP UI, Postman, Webservices WCF Test Client

Test/Defect Management: JIRA, Cherwell, Clarify CRM, BMC Remedy, Clear Quest

Project Management: IBM RTC, ITSM, JIRA, HP ALM

Programming Languages: VB, .NET, SQL/PLSQL, HTML, C, C++, ASPX, XML

Middleware: Tibco, XML, Web services

Reporting Tools: Business Objects X1 R2, Tableau, OneSumX

Asset Management: IBM Infosphere IGC (Information Governance Catalog)

Knowledge Management: Enterprise Wiki, Confluence

Other Tools: OFAC Accuity, Oracle AR, Intellimatch, Oracle BRM, Kenan FX, SQL Developer, MS Office Suite, Putty, XML Spy, Pega, SVN Tortoise, PeopleSoft, DataStage, Essbase, SmartView

PROFESSIONAL EXPERIENCE

Confidential - TX

Business Systems Analyst

Responsibilities:

• Part of Chief Financial Office (CFO) hub, assisted with regulatory reports and financial statements, working closely with stakeholders across USAA including External Reporting, Bank, Insurance, Accounting, Treasury, Tax, and Investments portfolios.
• Working through major programs including RDAR (Risk Data Aggregation & Reporting), FIAP (Federal Reserve Board Integrated Action Plan) and RC (Report Certification).
• Working closely with USAA businessstakeholders and reporting SMEs to understand their business requirements and work through discovery phase to prepare project roadmap.
• Translating business needs into application and operational software requirements in the form of Feature set epics/user stories/acceptance criteria.
• Serving as a subject matter expert and providing functional guidance to development and IT teams on Financial Accounting and External Reporting domains.
• Assisting architects on E2E data lineage analyzing various Risk/Non-Risk reports, identifying the system of origin (SOO), business rules, allocation logics and critical data elements (CDEs) along with available data sources (ADS).
• Liaise with business stakeholders and technology teams articulating the requirements for FFIEC041, FRY-9C, GAAP, FR2420, FR2644, FR2900 and Pillar 3 reporting needs.
• Research and reverse engineer the manually prepared As-Is External Reporting UDAs (User Developed Applications) and determine the To-Be state for all the statements/schedules filed to Banks and Federal Reserve System.
• Creating functional specifications, user stories and acceptance criteria.
• Extensive experience in analyzing the data through SQLs, working on multiple data sources across the organization.
• Validate incoming data to Financial Information Hub from internal/external systems using SQL Developer and ensuring the results are matching with PeopleSoft Ledgers.
• Working closely with Business and IT Architects across the Enterprise capturing technical details, identifying gaps, overlaps, assumptions, dependencies, and risks in scope and business/technical requirements.
• Working with IT and Infra teams complex B2B requirements regarding trades and loans maintained in Compass Analytics, Citi, MIAC, Nationstar and Trade Web Systems.
• Following SAFe (Scaled Agile Framework) methodology throughout the whole span of requirements gathering, solution designing and implementation.
• Assisting IT teams on COBIT compliance requirements for reporting data automations.
• Validate incoming data to Financial Information Hub/ Data Marts from internal / external systems matching with Peoplesoft, Essbase and OneSumX reporting tool.
• Executing project stakeholders testing and providing Go-No Go feedback.

Confidential - Washington, DC

Business Systems Analyst/Test Lead

Responsibilities:

• Followed Agile process, participating in Business Analysis activities like requirement gathering, understanding documenting, and translating the business processes.
• Translated business needs into application and operational software requirements in the form of features/user stories/acceptance criteria.
• Prepared test plans, test design specifications, defined test scenarios, test case specifications, prepared test data, developed and maintained test scripts.
• Worked with POs, SMEs, and vendors at the client locations in obtaining the requirements through JAD's, workshops, interviews, and brainstorming sessions.
• Worked with subject matter experts gathering REST API requirement, re-designing process workflows, configuring Rate Engines & integrating APIs with vendor systems.
• Assisted IT and Business teams in API development, testing out the various APIs through POSTMAN, SOAP UI, and WCF Test Client applications.
• Designed and documented to-be workflows, use cases, process flows, interface interactions, screen mockups using Visio, PPT.
• Worked on testing E2E Orders from creation, processing till the delivery across various in-house applications/vendor APIs, Oracle AR and Intellimatch systems.
• Assisted Vendors, IT and development teams on API integration, field mapping, unit testing and troubleshooting tickets raised by downstream systems.
• Work closely with project owner and developer leads in maintaining product backlog, prioritizing MVPs, and continuous Incremental delivery.
• Elicited requirements and designed UI for Limit Order product and integrating it with Order Management, Billing and Payment applications.
• Effectively used Confluence to store and maintain project artifacts.

Confidential

Business System Analyst

Responsibilities:

• Worked on end-to-end life cycle of iPortal application, gathering requirements for application GUIs, loan processing & approval workflows.
• Coordinated and conducted Business/Systems Requirements analysis arranging interviews, meetings with Business team/technology partners and get signoff from all stakeholders on the System Requirement Specification (SRS).
• Designed and documented to-be processes, use cases, process flows, interface interactions, screen mockups using Visio, PPT, UML, XSD tools.
• Captured requirements in the form of user stories and assisted developers/testers in analyzing and testing various REST APIs & workflows on loan creation and processing.
• Establishing business requirements into epic level sizing and story mapping activities.
• Analyzing UI requirements and providing recommendation & user-friendly solutions to stakeholders to meet the Business client’s needs
• Collaboratively worked with Cross functional Teams Shared Services, Catalog, OMS and Back office, Wireframe, Reporting teams Chat.
• Worked with the Product Owners, Subject Matter Experts, and vendors in obtaining the requirements through JAD's, workshops, interviews, and brainstorming sessions.
• Involved in stakeholders and application testing through browsers (Mozilla, Chrome & Internet Explorer), emulators and other handheld devices including (IPads & Mobiles).
• Assisted with bug findings and root cause analysis, raising the issues through Jira.

Confidential

Business Analyst

Responsibilities:

• Acted as an SME for CCT applications on Cross Country Transactions for various currency combinations on the orders placed through Global Pay, Global Pay Plus, FX360 and Limit Order.
• Assisted business users on replicating the issues, identifying the root causes and guide both IT and Business teams on temporary workarounds and permanent fixes.
• Acted as a Track Lead, conducting huddle to discuss on SLAs, priorities, workload, high critical tickets, escalated issues, upcoming releases, and the progress of application knowledge sharing among the team members.
• Performed deep-dive analysis on the issues pertaining to the data and system flaws and ensured bug triaging is followed efficiently.
• Monitored the incident queue and made sure tickets are acknowledged on time within the SLA and timely response was provided to the customers/Business.
• Followed Incident/Problem/Change management processes with a solid understanding of L1, L2, and L3 protocols.
• Managed and executed the production support project in 24X7,24X5 model.
• Interfaced with developers to resolve technical issues and investigated software faults.
• Supported various applications including Global Pay, GlobalPay Plus, FX Payment, RQS, FX360, VMS, OFAC Accuity, Cheque Printing, Accurate and in-house applications.
• Actively participated in enhancement meetings (CCB), project review meetings, Weekly status meetings.
• Effectively used Confluence to store and maintain project artifacts.

Confidential

Business Analyst / System Analyst

Responsibilities:

• Worked with cross functional teams to understand high level requirements and business process flow and convert them to software artifacts.
• First point of contact to clients for Consumer and Commercial line of businesses.
• Provided support for core products from eBao (CLP & Transact) and various other PNC applications along with the products for re-insurance and co-insurance.
• Performed research, analysis, testing and documentation of company’s property and casualty insurance applications.
• Investigated and analyzed application support incidents through root cause and fix.
• Monitored services & responded to alerts raised by customers/application systems.
• Coordinated with all stakeholders during code releases, data patches, and configuration changes to all the consumer/commercial applications
• Maintained working knowledge of all application systems and facilitated troubleshooting and repairs.
• Documented business requirements and system functional specifications, including impact assessment and user guidance documents.
• Trained offshore/on-site colleagues on the application systems.
• Followed Incident/Problem/Change management processes with a solid understanding of L1, L2, and L3 protocols.

Confidential

Business Analyst

Responsibilities:

• Experienced in all phases of Software Development Cycle including requirements gathering, sprint planning, design, development, test, and evaluation.
• Worked on 4 weeks sprint, ensured on-time product delivery, and conducted retrospective meetings at the end of the sprint to discuss on the improvement.
• Gathered requirements and prepared system requirement specifications (SRS) for various modules of Comverse Kenan FX application based on business needs.
• Conducted JAD sessions and Gap analysis between goals and existing procedures, and designed processes and system improvements.
• Analyzed the business processes, procedures, and stored procedures to identify problems and determine solutions.
• Worked alongside with Product Owners on maintaining Product Backlogs.
• Documented user guides and product functionalities.
• Assisted in UAT and defect logging
• Understanding high level requirements and business process flow and convert them to software artifacts.

Confidential

Lead Engineer

Responsibilities:

• Worked on gathering the requirements for Billing and Payment products, a reward management system having more than 45k+ rules incorporated with multiple upstream & downstream systems.
• Subject matter expert for mobile plans and first point of contact for all mobile related issues reported.
• Supported issues related to various plans/products related to landlines, mobiles, and broadband systems.
• Involved in bug identification, performing root cause analysis and provided temporary solution/workaround.
• Analyzed and worked on high/low severity issues based on the business impact.
• Ensured system is up and running not breaching the SLAs.
• Coordinated with E2E Test team and development team and interface teams during deployments for new releases.
• Worked on continuous service improvement plans by identifying the problematic areas and getting the fixes tested.
• Analyzed various billing and payment issues along with workflows and ensured correct communications/letters are sent to end-users.
• Worked with cross functional and technical teams to discuss on every enhancement for ADDER application to study and analyze it’s upstream/downstream impact.
• Documented user guides, runbook, and complete reference for applications.