Summary of Qualifications:

PROFESSIONAL EXPERIENCE:

Confidential is a Customer Relationship Management CRM professional with a background in Big 4 Consulting. During his career, Ricardo has made key contributions to more than 20 successful Siebel implementations. He has assumed the following roles: Developer, Business Analyst, Subject Matter Expert SME , Technical Lead, Solution Architect and Project Manager in previous projects. He has experience working in the Telecommunications, Finance, Public Service, and Automotive industries. Ricardo is looking to expand upon his extensive consulting experience to further his career in project management.

Confidential

Cummins Senior Business Analyst

• Partnered with the Distribution Business Unit DBU at Cummins to support its growth via the implementation of the Siebel eAutomotive application
• Led requirement gathering and functional demo sessions with Cummins Business Analysts and Business Process Leaders BPLs
• Supported the business user community with refinement and validation of requirements during functional workshops and testing events
• Provided project management with level of effort estimates for change requests, and scope items for upcoming releases
• Built relationships with stakeholders and project teams to effectively manage and deliver quality products
• Supported other application teams i.e. Middleware eBiz with troubleshooting and resolving cross functional issues
• Successfully delivered Contract Management functionality within the Siebel Financial Services and eChannel applications for the Stewart Title Company Global Sales Business Group
• Partnered with business leadership and other key stakeholders to identify opportunities and prioritize project activities based on predefined criteria e.g., return on investment, total cost of ownership, productivity, compliance
• Developed a project plan specifying business goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
• Managed project assessment to determine what functionality was implemented by the previous vendor prior to a project transition
• Defined Siebel Methodology/Best Practices for the Stewart Application Development team and the code migration effort
• Provided support to the Siebel developers with the following: technical expertise, issue resolution, and mentoring

Confidential

• Contributed to several releases focused on expanding enterprise-wide case management capabilities with enhanced integration between the employee facing, content management and customer facing applications
• Implemented solutions using the following modules: Web Services, Enterprise Integration Management EIM , Enterprise Application Integration EAI , Workflow, and Single Sign-On
• Designed and built several integration points between Siebel and the client's customer facing applications i.e. Oracle Web Center Interaction, EMC Documentum, and Oracle BI Publisher
• Created data models to house data as part of a larger effort to implement functionality managing the client's case participants
• Authored Functional and Technical Design documentation related to the project's functionality which was implemented for several releases
• Led presentations to demonstrate the project's proposed Siebel functionality to the implementation team and the business users

Perficient

• Led successful efforts to assess and plan upgrades and new implementations for various clients with the Siebel 8.0 application Public Sector Life Sciences industry vertical
• Performed a detailed analysis of the client's current functionality and/or business rules to design the best possible Siebel solutions
• Collaborated with client teams to identify the following: current functionality/business rules, obsolete functionality, and key enhancements which add value to the client solution
• Created level of effort estimates related to analysis, design, build, and unit test for the scoped functionality in the application
• Presented prototype solutions to the project/client team, highlighted complex functional areas and key challenges/risks related to the implementation
• Collaborated with the client team to better understand changing business needs in an effort to recommend additional functional in the future

Country Insurance Financial Services

• Led a successful effort to assess and plan the upgrade of Country's 6.2 Call Center Financial Services industry vertical application to Siebel 8.0
• Performed a detailed assessment of the Siebel 6.2 repository to determine level of customization implemented
• Collaborated with client team to identify the following: all Production functionality implemented, obsolete functionality, and key enhancements not implemented
• Created level of effort estimates related to analysis, design, build, and unit test for the functionality in the application
• Presented results of the assessment to the project team, highlighted complex functional areas and key challenges related to upgrade
• Participated in project planning sessions which involved release planning, staff augmentation, and implementation timelines

Confidential

Technical Project Manager

• Led a successful effort to upgrade an existing Siebel 6.2 application to Siebel 7.7 Call Center Financial Services industry vertical
• Implemented functionality built on the following technology: Siebel User Interface UI , Web Services, Workflow, Assignment Manager, Email Response, Enterprise Integration Management EIM , Enterprise Application Integration EAI , and Business Services
• Managed teams on-shore and off-shore during the release's Analysis, Detailed Design, Development, and Application Test phases
• Led discussions with the client to focus on the following: requirements, application functionality, limitations related to current solutions, and information discovered as a result of research done during the Analysis phase
• Prototyped and walked through proposed solutions for the client executive team
• Estimated entire upgrade effort including data migration, configuration, interfaces, and reporting requirements

Confidential

Technical Project Manager

• Led a team focused on the replacement of the client's current marketing database and all of its underlying processes and applications with the Siebel Marketing, Loyalty and Analytics solutions
• Managed a team of developers whom configured the Siebel 7.8 Marketing application and constructed several interfaces with Siebel Analytics
• Implemented functionality built on the following technology: Siebel User Interface UI , Campaign Management, Siebel Enterprise Application Integration EAI , Workflow, and Business Services
• Presented application walkthroughs, and validated functionality in Application Test and User Acceptance Test UAT scripts
• Reviewed all Siebel development component testing scripts to ensure the final solution met the project's quality standards prior to delivery
• Investigated, analyzed, prioritized, and distributed application defects to the defect resolution team during all testing phases

Confidential

Technical Lead

• Managed an upgrade effort focused on achieving the following: lowering total cost of ownership, leveraging new Siebel 7.8 functionality, and simplifying the application
• Participated in planning sessions which included: project scope, release planning, staff augmentation, and implementation timelines
• Led a team of 20 people responsible for implementing the following technology: Siebel User Interface UI , Order Management, Product and Pricing, Workflow, and Business Services
• Created work estimates and managed the Siebel team's work plan throughout the project
• Partnered with the client to finalize Siebel functional specifications for System Requirement and High Level Design documentation
• Reported and assisted with mitigating Siebel related and cross team issues encountered during the

Confidential

• Successfully helped Accenture win a contract for Siebel 7.8 upgrade by providing the client with an analysis on their current Siebel instance which included: eCommunications, Analytics, ERM and eSales
• Conducted a technical analysis of the current Siebel 7.53 application to determine the extent of customization implemented
• Cross referenced results from a completed functional analysis with the technical analysis to identify the critical issues and functional areas requiring a significant level effort
• Led discussions with the client to focus on the following: the results of our analysis, new and enhanced functionality in Siebel 7.8, significant development efforts required with an upgrade, and potential future enhancements
• Created bottom-up estimates for the level of effort needed for planning, design, development, testing, and release the upgraded application
• Contributed to Accenture's knowledge capital by co-authoring documentation capturing the results of the upgrade assessment from the Siebel 7.5.3 application to 7.8

Confidential

Developer/Technical Lead

• Successfully implemented Siebel solutions for the following Telecom clients: ALLTEL, BellSouth, MCI, and Vodafone VFKK
• Implemented and prototyped functionality built on the following technology: Siebel User Interface UI , Workflow, Assignment Manager, Enterprise Application Integration EAI , and Business Services
• Partnered with Business Analysts to architect solutions aligned with client's functional requirements
• Created level of effort estimates and work plans to manage the work effort for each phase of the project
• Prototyped functionality and presented proposed solutions to client and Accenture management team
• Fixed problems and reported solutions to existing defects in client's application during Test Support phases
• Authored Functional and Technical Design documents to give high/detailed level description of application functionality

SKILLS