Senior Business Analyst/ Scrum Master

SUMMARY:

About 8 years of industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Business Process Flow, Use Case Modelling using UML, Software Development Methodologies, Business Process Modelling, and Business Intelligence.

Certified Scrum Master

• Extensive knowledge of Healthcare Insurance including Medicaid, Medicare Part A, B, C, D , Procedural and Diagnostic codes, Claims Process, ACO and Medicaid Management Information Systems MMIS .
• Interacted and coordinated between end-users, expert team, vendors, development and QA team and suggesting key enhancements and changes to the business architecture.
• Good knowledge of Business Analysis and Software Development Life cycle methodologies like Waterfall, Scrum and RUP.
• Experience in conducting JAD sessions and interacting with the internal and external Stakeholders to resolve issues.
• Excellent analytical skills for understanding and gathering the requirements, business rules/processes and detailed design of the application, generating use case models, analysing ER Diagrams and Data Flow Diagrams
• Adept at creating and transforming business requirements document BRD into software requirement specification SRS and designing business models using use case model, analysis model, activity diagrams, sequence diagrams in Rational Rose and MS Visio.
• Working knowledge of SQL.
• Acted as a Scrum Master by creating sprint backlogs, organizing and conducting sprint planning meetings, and daily scrum meetings.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Created sprint burn down charts and release backlogs for effective Project Management.
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Comprehensive experience and knowledge in using Business Intelligence tools IBM Cognos, TABLEAU, MS Visio, UML, SQL etc.,
• Strong experience in conducting User Acceptance Testing UAT and documentation of test cases. Expertise in designing and developing test plans and test scripts using MS Excel.
• Ability to organize, document and track changes and defects using tools like MS Project, Rational Clear Quest and archive change request in Clear Case.
• Expertise in interacting with the client and the IT Department and thus acted as a facilitator between the client and the IT Department and resolved conflicts and thus possesses excellent co-ordination, negotiation and interpersonal skills.
• Extensive experience in using ALM tools MS SharePoint 2013 and Rational Suite .

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst/ Scrum Master

Role and Responsibilities:

• Collaborated with the SME and interviewed the stakeholders to understand the AS IS and TO BE state of the project
• Conducted several JAD sessions and requirement workshops with the system architects, business users and development team to perform GAP Analysis
• Gathered functional and non-functional requirements in collaboration with end clients and internal project managers and created the BRD and System Requirement Specification SRS
• Created detailed business scenarios and writing master use cases which covered step by step process of interaction between user and system
• Developed Business Flow diagrams, Entity Relationship diagrams and Sequence diagrams using MS Visio environment so development team and other stakeholders can understand business process
• Created wireframes using Axure Pro based on collaboration with use cases and Visio flows.
• Created a WBS for the project by integrating the features of both Waterfall and Agile Scrum Framework
• Acted as a Scrum Master, conducted Sprint planning sessions, Daily Scrum Meetings, Sprint Review Meeting and Sprint Retrospective Meeting. For successful project management, created and maintained Sprint Burndown Charts and Release Burndown Charts.
• Utilized SharePoint tool effective document management and creating dashboards for the team
• Conducted workshops to understand requirements for Data Warehouse design. Conducted client side validation to study ETL Extract Transform and Load operations on database.
• Utilized Informatica to ETL data for business intelligence and reporting.
• Conducted JAD session with the Predictive Analytics team to understand the reporting functionalities of Tableau
• Created Mapping documents
• Strong experience in conducting User Acceptance Testing UAT and documentation of test cases. Expertise in designing and developing test plans and test scripts using MS Excel.
• Ability to organize, document and track changes and defects HP QC
• Expertise in interacting with the client and the IT Department and thus acted as a facilitator between both the parties

Environment: Waterfall, Agile Scrum, MS Visio, HP QC, Informatica, Tableau, MS Suite, Axure, JIRA, SharePoint 2013

Confidential

Senior Business Analyst/ Scrum Master

Roles and Responsibilities:

• Conducted business needs analysis and assisted Project Manager in defining high level scope for the project proposals and created Scope definition documents.
• Performed GAP analysis comparing the AS-IS capabilities with the TO-BE requirements from the stakeholders.
• Prepared business requirement document BRD and functional requirement document FRD to provide details of each business and functional requirement, development and implementation plan of these requirements, timelines, owners, etc.
• Conducted various scrum meetings with the SCRUM Team and the Product Owner.
• Involved in gathering data and supported application development. Data includes patient's admission status, discharge details and transfers. Also tested claims and diagnosis reports of the patient.
• Actively participated in status report meetings and interacted with developers to discuss the technical issues.
• Analyzed the existing reports of the reporting system in the database. Checked the consistency of the data after ETL process using SQL queries.
• Worked in testing the professional, institutional claims processing and adjudication and validate data with FACETS.
• Analyzed payer/submitter specific 4010 claim editing to migrate it to 5010 claim editing system Identify and document transition issues from 4010 to 5010 format.
• Prepared business requirements documents by conducting client group interviews, focused groups, workshops and online surveys.
• Prepared and maintained the Requirement Traceability Matrix RTM to record the business, functional and non-functional requirement.
• Created detailed business scenarios and writing master use cases which covered step by step process of interaction between user and system.
• Prepared the efforts and cost estimation of the project and worked towards obtaining approvals from all the stakeholders.
• Prepared use case diagrams and description documentation based on the analysis, and obtained approvals from the clients.
• Prepared activity diagrams and sequence diagrams on MS Visio to better understand the flow of activities along with the timelines of each actor.
• Coordinated and controlled change request for the clients by conducting impact and cost analysis, prioritizing and mitigating changes. Prepared change request form to obtain approvals from the appropriate stakeholders.
• Prepared test plan and test cases. Supported the testing team during the testing stage by conducting user acceptance testing UAT

Environment UML, Agile, Wireframes, MS Visio, MS Office, MS Outlook, MS Projects, HP QC, Rational ClearCase, Windows, Informatica

Confidential

Senior Business Analyst

Roles and Responsibilities:

• Involved in Requirement Scoping and analysing high priority requirement for implementation
• Created BRD, FRD and use case documents.
• Extensively interacted with the stakeholders and the IT Department in finalizing the requirements according to the CMS Compliances/Regulations and HIPAA Regulations.
• Conducted JAD sessions with SME, Sr. Architect and BO to understand the Functional, Non-Functional Data and GUI requirements of the project.
• Incorporated UI and UX requirements from FRD by creating GUI mock-ups using MS Visio.
• Implemented AGILE RUP methodology for the SDLC for the Initiation and Elaboration phase and Agile Scrum for development and testing phase of the project.
• Used Rational Requisite Pro to manage the requirement and keep the Traceability Matrix.
• Prepared logical data model in the form of Business Context diagram to include various entities and attributes in order to facilitate the design of Data model in the form of ER Diagrams.
• Conducted Joint Application Development JAD and Rapid Application Development RAD sessions for communicating and managing expectations.
• Involved in HIPPA assessment and HIPAA X12 EDI transaction 835, 837, and 270/271 and HL7 transactions for machine to machine communication including ADT, ORM and ORU messages.
• Involved in Gap and Feasibility Analysis for the design and architecture of the new application.
• Executed SQL queries to test the database for records that detect and submit functional acknowledgement and remittance advice in the claims application.
• Prepared test cases, test script and coordinated with the QA team for testing and interacted with the developers to report and track bugs using HP QC
• Involved in GUI Design sessions with Usability Team Browser compatibility and navigation were tested manually.
• Managed the change request and analyzed the impact of the change request on the application in regards to Project Plan, Scope, and Schedule.

Environment: MS Access, MS Excel, MS Visio, HP QC, MS Project, Rational requisite Pro, HTML, Oracle.

Confidential

Business Analyst

Roles and Responsibilities:

• Worked with KMC-MD to understand requirements and priorities and ensure that software development work is appropriately aligned.
• Conducted interviews and requirement workshops with Business Process Owners, Subject Matter Experts SME and Health Center users for requirement gathering using Rational Requisite Pro.
• Facilitated Requirements Sessions, as well as weekly client team meetings.
• Conduct JAD sessions to understand the working system impact.
• Create layout and mockup of the change to be made in form of the report.
• Worked on Impact analysis for each of the systems and their sub entities for both inbound and outbound systems.
• Create business requirement and functional requirements using rational requisite pro.
• Having cross functional review where in required for setup.
• Work with the QA team for testing.
• Created Various Business Requirement Documents BRD and Functional Requirement Specification FRS for the project.
• Created Requirement Action Plan for various project deliverable.
• Created SQL queries for extracting and updating data as required by the Development team.
• Participated in user meetings to understand requirements for the Data Warehouse design.
• Created various Use Cases and workflow diagrams, using MS Visio.
• Maintained Traceability Matrix in Excel.
• Created Report Mockups and Sample Mapping documents for the Error Reporting.
• Extensively worked with SharePoint tool for document management and accessibility.
• Worked with the Business and IT teams to get the requirements for this project

Environment: Waterfall, Rational Requisite Pro, SQL, MS Excel, SharePoint 2007, MS Visio, Tableau, SSIS, SSRS

Confidential

Business Analyst

Roles and Responsibilities:

• Gathered requirements through a series of interview sessions and group meetings with the identified users and developers. Involved in documenting Business process Model and process Overview.
• Conducted Joint Application Development JAD sessions with stakeholders throughout SDLC to resolve various issues raised by the Network Physicians in adapting eScribe.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Prepared a comprehensive set of wireframes to ensure the consensus on UI with the help of SME and by continually interacting with the network Physicians for feedback.
• Interfaced with business users to prepare and update Business Process Requirements BPR and Software Specifications Requirements.
• Followed Rational Unified Process RUP methodology and managed requirements using MS Excel Environment
• Developed workflow, screen mock-ups, and conversion requirements.
• Produced Visuals for the application using Rational Rose and created Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams.
• Prepared User Manual detailing the functioning of the Software Applications

Environment: Agile RUP, Rational Rose, wireframes, MS Word, MS Excel, mock-up screens, use case diagrams, activity diagrams

Confidential

Junior Business Analyst

Roles and Responsibilities:

• Assisted Lead BA in establishing Vision and Scope document
• Assisted in detailing data process flow diagrams, and timelines of the project
• Conducted interview notes from focus requirement workshops and interviews from Lead BA and translate into requirements
• Utilized Waterfall Methodology for the development of the application.
• Reviewed business process and functional requirements, and created a AS - IS process flow
• Build Mock-up Screens of the desired reports based on the requirements gather from key stakeholders in the FSD
• Wrote SQL for data validation after data transfer from staging to Production.
• Assisted in designing and developing Use Cases, Activity Diagrams and Sequence Diagrams.
• Assisted in testing phase by maintaining a defect log for the issues raised using Mercury Quality Centre.

Environment: Waterfall, MS Office Suite, MS Visio, SharePoint, HP QC, Wireframes, Mock-ups,