Business Analyst Resume Profile
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OBJECTIVE and SUMMARY
- A position of Business System analyst, Data Analyst, BI reporting analyst
- Strong background in IT system analysis, business analysis, integration and programming experience in Business Intelligence, data production process, as well as data analysis roles
PROFESSIONAL EXPERIENCE
Confidential
- Tools and platforms: SSIS, SSRS, Greenplum, Cosmo, Scope, Adreport, MoCean
- Defined and obtained appropriate data for Ad-hoc analysis requests and performed analysis for data of various format from multiple systems to provide insight on user behavior for business users to scale possible marketing and sales opportunities
- Integrated different data sources to provide data solution and support decision making with good quality
- Created and maintained reports, report templates, QA/QC processes for field sales team with improved delivery trend visibility and early detection for bugs and errors in delivery
- Leveraged available BI toolsets, data platforms to develop and deliver BI dashboards and datasets on-time to stakeholders regularly
- Analyzed the user segmentations based on distributed consumer dataset
Business Analyst, BI Analyst
- BI Support Analyst/Business Analyst
- Tools and platforms: SAP BEX, BW/BI, BPC, SAS forecasting, BO webi, Visio, IBM Mainframe zOS, TSO, SQL, SAS base/Enterprise Guide, VBA, Access, Excel, TOAD
- Identified, developed specifications of technology enhancements to a variety of applications, adhering to IT processes and change management guidelines to reduce budget forecasting by 30 . Verified variety of short term projects/initiatives using standardized methodology to maintain or improve business ability to do reporting within budget scope
- Overviewed monthly outlook cycle IT and customer activities to ensure that business needs are met and that IT can deliver quality product within specified/realistic timelines. Ensured that the internal partners/stakeholders are in consensus and monitored change request process following enterprise policy
- Analyzed required data sources and the health of data as it pertains to a reporting solution
- Ensured that business rules are correctly applied and that any changes to current logic facilitate the consistent and timely reporting of accurate data for both plan and actual
- Resolved systemic problems and ensured completion of root cause analysis with cross functional teams. Audited process compliance. Rolled out test plan, test cases and executed test script to meet business requirements. Facilitated and monitored vendor performance to be more efficient for the cash flow project
- Optimized work flow and data processing to improve the data compilation and reporting efficiency by 90
- Identified possible opportunities to streamline work performance by integrating new software package and using new features to replace the expired legacy middle ware to be sustainable. Prototyped solutions to meet business requirement change and operational KPI reassignment
- Participated in the analysis and definition of functional stats reporting requirement to meet business goal .Supported business users and developers in the creations of reports
Application Support Analyst
- Tools and platforms: Asp.net, XML, Astiva, Capterise, InfraRed
- Analyzed the work flow engine and gathered user requirement
- Performed trouble shooting and upgraded project time sheet management system
- Executed change request with enterprise SOX compliance
- Documented system analysis
- Worked with other teams to solve system issues
Technical Engineer
Confidential
- Tools and platforms: Oracle OC4J, ANT script, WSDL, C , J2EE, Intellestore Hierarchy Storage System, Java, Toplink
- Integrated web service framework with logistic project
- Evaluated the functions and system performance of archival storage system.
System Engineer
Confidential
- Tools and platforms: Edify IVR, Apropos, Remedy, SQL Server, Genesys, Nuance
- Supervised and optimized contact center system performance
- Built demo and prove of concept systems
- Configured system integration
- Provided post sale consulting service
Software Engineer
- Tools and platforms: VB, PB, Oracle PL/SQL, Crystal report
- Provided suggestions on data model as well as data maintenance
- Analyzed objectives and problems specified by system designer
- Built, tested and modified relevant program modules
