Summary

Highly driven busines professional with over 23 year of experience in Confidential . Experience include Administrative, Employee Training, IT Site Management, Plant IT Business Analyst, IT Project Management, Asset Tracking and Procurement Analyst.

QUALIFICATIONS:

• Outstanding Organizational Skills w Graphics Design w Proficient Typing Skills w Instructor/Trainer
• Excellent Interpersonal Skills w Personal Computer Hardware/Software support experience w Project Management

COMPUTER SOFTWARE PROFICIENCY:

• MS Office w MS Outlook w FrontPage w Image Composer w Common Security Interface CSI
• Plant Configuration PCON w Total Equipment Management TEM/Maximo
• Global Tooling System Variset GTSV w Synchronis Material and Replacement Trigger SMART
• wAlarm Notification System ANS wShop Floor Requisitioning SFR w CPARS Ford Procurement Program

CAREER EXPERIENCE:

Confidential

GSD/SPOC Transition SME

• In order to achieve a uniform appearance and interaction for end-user of SPOC and GSD, the SPOC and GSD content contained within Ford knowledge article and other area, will need to be identified, documented, and updated to reflect IT Service Desk.
• Identify and document in excel spreadsheet all SPOC and GSD mentions in all knowledge documents
• used by analyst and technician.
• Update all document to reflect necessary change.
• Submit update to Knowledge team for publication.
• Proofread and approve change before publication.

Procurement Analyst

Confidential

• Enter CPARS orders, record, and monitor Orders for leased PC hardware and associated services for
• Dell' PC Renewal program at Ford Motor Co.
• Investigate PCs not detected on the network through systems tools eAssets and direct contact with
• Ford personnel.
• Proces customer response to automated information request AWOL machine.
• Identify authorized off-network equipment in the system to prevent repeat inquirie.
• Notify Ford security of reported thefts-proces theft.
• Proces ad hoc request for management.
• Monthly order metric tracking of over 30,000 pc's
• Enter pickup request.
• Building Walkthrough / sweep.

Confidential

Administrative Coordinator II

• Administrative Coordinator for Lean and Green Manufacturing Certification Classes. - Schedule Class
• Send test and material to on-site instructor - Retrieve electronic result of test. - Send out Test result and certification.
• Send out Recertification notices
• Process written correspondence and other departmental assignments using a variety of word
• processing, data input, spreadsheet, and data base software.
• Contact other to obtain information.
• Organize correspondence, reports, etc. for review and signature based on review, provide information
• and/or compose correspondence
• Coordinate materials and arranges in-person meetings and virtual meetings, programs, or events
• Open and route incoming mail, send mail and faxe.
• Maintain and/or create department filing, supplies, and other resources protects confidentiality of
• material a appropriate.
• Oversee special project.
• Train and mentor Administrative Coordinator.
• Answer telephone, screen call, take message, and make appropriate call disposition.
• Provide on-site support at event.

Confidential

Sr. IT Operations Analyst

• Migrate and integrate from Visteon infrastructure to Ford infrastructure and applications at the following ACH facilities Milan, Saline, Sheldon Road and ACH Headquarters
• Implement the Ford PC Renewal Proces at all site.
• Server Administrator for Plants, responsible for granting and removing access to Plan Floor Servers
• Sila Administrator for Plant, responsible for setting up NT/Exchange account for all user.
• Maximo Administrator for Plant, responsible for creating id, granting acces and resetting password.

Ford Motor Credit

• Computer Support for Laptop Cycle Plan for Key-Point user in the US and Canada.
• Stage and build laptop to the criteria listed for each user.
• Remotely install ne laptop, utilizing Net Meeting and the FEUMT tool.
• Follo up with user and trouble shoot any issue.

PC-Renewal Memory Upgrade

Installed memory upgrades on PC's in various buildings

SPOC-Help Desk Test Calls

Tasked to perform various PC related problem calls to Manila, documented results and reported to project leader

Confidential

While on assignment at Ford Motor Company, I have held the following position:

IT Business Analyst

• Implement Ford Plant Floor Applications at Sterling Axle Plant
• IT Plant owner of the following applications: CSI, PCON, TEM/Maximo, GTSV, SMART, ANS and SFR
• Responsibilities include: Implementing application throughout plant, setting up application for users, granting user security access to application and trouble shooting day to day application issues
• PC Renewal and Image Utility Program Coordinator for plant.
• CPARS Requisitioner, responsible for submitting all IT related purchase order and approving payment when received.
• Server Administrator for Plant, responsible for granting and removing access to Plan Floor Servers
• Sila Administrator for Plant, responsible for setting up NT/Exchange account for user.

IT Projects Analyst

• Migrate and integrate Ford infrastructure, architecture and application at the Rawsonville Plant and the Sterling Plant.
• Institute and ensure ITPM compliance.
• Facilitate move from IBM support to Mfg. IT, TVM and SPOC support.
• Regional IT Planner Project Management
• Communicate and plan core IT project and initiative for PC environment for MFG/PTO customer.
• Intel planning
• Communicate IT initiative and processe with MFG/PTO customer.
• Interface with Center of Excellence and provide pre-planning with Center of Excellence for all IT initiative.
• Communicate customer issues and concerns to COE's for all IT initiatives. Voice of the customer
• Help facilitate consistent computing and telecommunication environment for Intel client at MFG/PTO site.
• Coordinate schedule with installation partner and service provider for IT project and service. Coordinate deliverie and return.
• Customer Communications - First point of Contact for customers
• Assist site manager in customer relationship development.
• Plan and coordinate Key User meeting for facilitie.
• Interface with COE' a required for daily site support. Act a liaison between customer and COE' for IT Initiative. Communicate customer concern for these initiative.
• Site Management
• Provide support for site management and assume site management role when required.

Administrative Assistant

• Provide support for daily business activities of departmental office
• Maintain Department calendar of events and travel arrangements
• Collection and disbursement of employee timecards/payroll
• Facilitate computer/phone/personnel moves within department

Graphical Support

• Design/develop and support graphical need for:
• Quality Manufacturing Operations and Quality Office Manuals
• Passion for Quality Offsites and UAW/PTO Quality Forum and Mutual Growth Meetings
• Department and Director Office speeches/presentations

Computer Key User

• Administer all computer needs for department
• Provide technical support for PC, mainframe emulation, networking, and printers
• Proactive position in the procurement of hardware/software computer peripherals
• Develop and maintain inventory, software licensing, and computer expense databases

Web Publisher

• Use FrontPage and Image Composer software to design/develop and publish to the web
• Update and manage the Powertrain Quality Manual and Procedure for all Powertrain Plant.
• Designed and developed Web advertisement for 1999 Customer Driven Quality Award.
• Publish and maintain the Powertrain Plant Quality System Audit Schedule and QS-9000 Position Paper.