SUMMARY

• Overall 8+ years of experience as a Business Analyst with understanding of business requirement gathering, business process flow, business process modeling, data analysis, data mapping and business analysis.
• Extensive experience with Agile Methodology with training in SAFe (Scaled Agile Framework) and Distributed Agile.
• Experience in reviewing of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Expertise in Agile/Scrum methodology (user story, product backlog, risk prioritization, sprint planning, poker sessions, product backlog grooming, daily stand ups, sprint retrospective, sprint demo)
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM's Rational Rose.
• Experience with ATG Software (B2C, B2B, Scenarios, BCC, Merchandising, CSC).
• Effectively use technology that includes SAP, MS Project, Oracle, MS SQL, ERP, and Value Stream Mapping.
• Diverse and very strong experience in Information Technology with emphasis on Business Analysis, Cost/Benefit Analysis, Business Processes, Business Processes Modelling and various SDLC methodologies.
• Excellent in Developing and evaluating business process Models.
• Experience with both functional and technical aspects of project design and implementation in Warehouse Management System (WMS).
• Experience in working in different verticals and areas like Localization, Mobile - Commerce, SCM and CRM.
• Extensive knowledge of Salesforce implementation cycle in Sales, Marketing, Service and support modules.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Extensive knowledge and experience in Optimizing SCM, Reducing Inventory & Holding cost, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) in Retail Domain.
• Experience in Served as a SCM (Supply Chain Management) Specialist in the administration, configuration and frontline support of PeopleSoft eProcurement and Purchasing applications.
• Experienced in working with key retail platforms like IBM Sterling Order Management system (OMS), Sterling Integrator, JDA, Magento.
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experienced working with Order Management system products (OMS) (IBM Sterling OMS & Manhattan).
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Experience in working with various E-commerce modules for electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Expertise in a broad range of technologies, including business process tools such as Microsoft Project, Primavera, Pro-model, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modelling and Design.

PROFESSIONAL EXPERIENCE

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Reviewed and Analyzed Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and translated them to System Requirement Specification and developed requirements that are included in RFP's.
• Facilitated JAD sessions and design meetings with the Stakeholders, SMEs and Leads of Interfaces.
• Maintained and applied detailed project plans to support corporate software development and a variety of integration projects.
• Executed weekly backlog grooming sessions in JIRA for cross-functional teams.
• Participated in creating mockup diagrams using MS VISIO and provided the screenshots replicating the changes to the User Interface (UI) as per the requirements.
• Facilitated User meetings to gather requirements, Workflow Analysis, Business Process Models and Functional Design Definitions and High-Level Analysis and Designs.
• Created and accompanied user stories in JIRA from Open to Closed, answering developer and QA questions where necessary.
• Participated in discovery sessions to gather requirements for e-commerce development projects.
• Updated the IT department (uploading team) about the changes in current and new product changes such as retail & cost prices, discontinued items.
• Involved in implementing Omni channel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support.
• Improved the reach, effectiveness and trustworthiness of the ecommerce application.
• Interface with product stakeholder groups to define clear user stories and acceptance criteria for the backend eCommerce.
• Collaborated with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow & functionality.
• Improvised the Point of Sales system (POS) for the Exchange retail stores to increase the process efficiency and reduce the overall operation time.
• Worked on global distribution process, sourcing, logistics, transportation & Purchase Orders.
• Analyzed the current Supply Chain Management from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Tracked and Maintained accuracy of inventory using WMOS. Supported warehouse and business operation teams through WMS. Tested and implemented new developments in Manhattan WMS.
• Assisted in testing Manhattan WMoS patches and helping WMS users with configurations.
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Analyzed automated in-house WMS system to increase productivity while remaining compliant.
• Analyzed existing business verticals, their data storage and usage to define a big data solution to deliver a Single customer view as a horizontal.
• Translated stakeholder requirements into various documentation deliverables such as functional specifications, Non-Functional specifications, technical API specification, use cases, user stories, and workflow/process diagrams.
• Involved in creating the requirement as user stories and prioritized the requirements and defects.
• Compiled costing analysis for senior management and pricing analysts on regional accounts through internal databases and SQL.
• Partially involved in creating and maintaining product requirement documents and use flow diagrams for modules like IMS (Inventory Management Systems), WMS (Warehouse Management Systems) and SMS (Supply Chain Management) for Java based API to interact with interface.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Used SQL, Data Warehousing and Data Cleansing for the arrangement of customer data. Used Data mapping for collecting the data.
• Assisted QA team in Testing calls and responses to various REST API's and documented them using Swagger.
• Conducted User Acceptance Testing (UAT) and actively participated and facilitated the testing of the system during Smoke Testing, Integration Testing, Black Box Testing and Regression Testing with the help of QA.
• Involved with QA team in designing Test plans and Test Cases for User Acceptance Testing (UAT), Functional Testing, various System Testing, Integration Testing, Security Testing, Load Testing, and Performance Testing in both manual and automation testing environment.

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Facilitate Joint Application Development and brainstorming sessions with business and IT teams to provide better functionality and solutioning for the application being developed.
• Expertise in documenting Business Requirements Documents (BRD), Use Cases, Functional Requirements.
• Conduct sessions to understand the business needs, assumptions made and the dependencies or road blockers throughout the life cycle of the project.
• Conducted efforts to change the existing e-commerce application to the new digital e-commerce project.
• Create use cases, data mapping documents, process flow diagrams and user stories, as artifacts for the project and manage all project documentation on SharePoint.
• Assisted in developing data flow diagrams based on Use Cases using Visio.
• Conducted requirement gathering sessions and elicited requirements from different sources i.e., customer feedback, stakeholders and surveys and reviews.
• Helped to establish Omni-channel measurement at the customer level for new CRM tools and mobile marketing beacons to connect in store behaviors to online users.
• Documented workflow analysis on the business area processes, systems, and information flows, as part of agile project management activities.
• Conducted JAD sessions with supply chain management and development team to brainstorm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Documented the Process Flows for B2C and B2B in the High-Level Requirements Document.
• Gathered and defined functional/non-functional and system requirements specification documents.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications.
• Discovered and defined mobile applications requirements in the space of business goals, business needs, defining the true problem and discovering the business process and related changes.
• Acted as SPOC (Single-point-of-contact) offshore for any functional aspect of the IBM Sterling OMS application and its features for the assigned module.
• Worked on WebSphere Commerce Catalog subsystem, Member subsystem, Order management subsystem, Account subsystem and Payment Subsystem.
• Gathered and analyze High Level Business Requirements and Detailed Level Business Requirements by
• Conducted sessions with stakeholders and communicated with the business team for approval.
• Created supply chain KPIs, such as Distribution Center Ranking Dashboard; based on three main key metrics: on-time, fill-rate, and operation's customer satisfaction survey, which engages logistics team on corrective action in quarterly meetings with distribution center business partners.
• Gathered requirements for Order management, Warehouse management system (WMS), Ecommerce B2Cand B2B portals.
• Supported WMS users in their daily business solutions including system training and production issue troubleshooting
• Acted as the primary analyst on Reserve Online and Pick in-Store initiative that offered advancement in Omni-channel retailing by IBM Sterling OMS (Order Management System) as the inventory controller of merchandise sold at e-commerce.
• Work closely with both business and technology partners to understand enterprise objectives and initiatives and what impact they have on systems.
• Used IBM Websphere for Mobile application in giving seamless shopping experience to users in selecting products, shopping cart, check out, bill payments modes.
• Acted as a Product owner in an agile team responsible for gathering requirements from business stakeholders and converting them into user stories in rally.
• Supported multiple clients with system and business requests and needs using JIRA and SharePoint.
• Performed back-end testing for data validation using SQL queries.
• Responsible for creating different sessions and workflows to load the data-to-Data Warehouse using Informatica Workflow Manager
• Worked on multiple A/B test projects including tagging, analysis, and recommendations for the direct and contract business channels of Ecommerce.
• Interacted with the software developers from time to time at each phase of the SDLC in creating test cases and designing test plans.
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
• Participated in Reviewing Stored Procedures for reports and wrote test queries against the source system
• (SQL Server) to match the results with the actual report against the Data mart (Oracle).
• Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
• Perform Production Validation Testing for Front-end and Back-end systems and be involved with the planning and execution of User Acceptance Testing to evaluate the system performance.
• Involved closely with the Developer and Testing team during defect resolution phase; conduct and document UAT.
• Extensively interacted with the QA Team to help them execute various Test plans (GUI, Functionality test, system test, integration test, defining Test Cases, POC,) and facilitated UATs.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Researched various steps in the project lifecycle and constructed system in a way that the high-risk material would be easily identified and monitored.
• Created weekly Metrex User login reports in SQL Server Stored procedures for Dynamics CRM
• Facilitated business requirements gathering sessions with the business and overlooked the creation of Use cases.
• Designed Cases/Activity Diagrams and Functional Specifications using Visio.
• Facilitated Joint Application Development (JAD) for communicating and managing expectations to discuss ways of integration of rational tools with the current system.
• Have applied SDLC during the projects to develop new products under the B2C Application.
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Worked on preparing user training manual for merchandising team on managing commerce assets through ATG BCC (Business Control Centre).
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Documented the evaluation of various reporting tools like Oracle Analytics/Business Objects, made recommendations about the product depending on the reporting requirements
• Worked with the project team on an e-commerce technology platform to enhance site performance, increase the effectiveness of merchandising and for easier management of multiple web sites.
• Involved in implementing complete POC (Proof of concept) for Usage based contracts & billing using counters.
• Gathered Business requirements and documented them and translated them into system specifications and business process flow for internal and B2B web services.
• Designed and delivered PowerPoint presentations to stakeholders and team members, communicating, proposed implementations.
• Presentations included analysis results, solution options and recommended options.
• Followed Agile SDLC methodology from requirement analysis through deployment, using Agile methodology
• Created UML Diagrams (Case Diagrams, Activity Diagrams and Sequence Diagrams) using MS-Visio.
• Worked closely with business, technical, design and customer service teams to exceed customer expectations.
• Assisted in developing Visual force pages using the extension controller as per the client's requirement and also Salesforce customized reports and dashboards in real time.
• Utilizes Microsoft Excel to build MRP models for inventory management identifying shortage and excess inventory.
• Responsible for delivering solutions for Retail, Manufacturing, CPG customers.
• Worked with Microsoft Cloud-based solutions including Office 365, OneDrive, OneNote, and Skype for Business.
• Comprehensive platform assessments and gap analysis done for potential clients using Hybris, IBM Commerce, Oracle ATG.
• Developing e-commerce business solutions for existing B2C and B2B models through implementing the generic flows using different IBM integration platforms.
• Worked on analyzing and solution of the Net change View for subscription billing changes after subscription is modified, Auto renewal and cancellation of subscriptions for different segments.
• Involved in project scope meetings with the Pricing manager to understand the type of requests and issues handled by the pricing team and documented the high-level business requirements to the product backlog using JIRA Agile.
• Adopted Agile/ SCRUM methodologies to monitor, steer and develop project objectives.
• Worked on an eCommerce website and customer product management portal for the upgradation.
• Responsible for current and ongoing review of system architecture to ensure proper support of E-Commerce projects. Commerce and Omni-channel implementation for various retailers.
• Involved in SQL Queries to generate relevant reports from the Data Ware house using Informatica.
• Involved in Data mapping, logical data modeling, preformed class diagrams, ER diagrams & used SQL queries to filter data.
• Wrote Test Cases & Test plans in Mercury Quality center that would test various Test scenarios e.g., Integration testing and system testing.
• Coordinated with the business partners in conducting the UAT (User Acceptance) Testing.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Developed functional specifications documents, use case modeling and other artifacts to depict business requirements
• Responsible for maintaining a global standard in all Functional Requirements Specification (FRS) documents to be utilized across launches
• Worked with the onsite and offshore BA, QA and ESB Development teams to review functional and technical specifications.
• Responsible for reviewing and signing off the Test Specs.
• Worked on eCommerce features like Variation Products (Color & Size), Product Finders, Search Engine Optimization (SEO), ForeSee Online Survey, Registry, Wishlist, and Registry.
• Worked on the Omni-Channels (In Store Pickup (ISPU), Ship To Store, Ship From Store, Pay In Store)
• Gathered requirements around StoreNet Integration with Toys R' Us Fulfillment System
• Gathered requirements for the different European Payment Systems like iDEAL, FranFinance, and Sofort.
• Also, elicited requirements for different Marketing Pixels for the US, Canada and European markets
• Key activities for post discovery include, Functional and Non-functional Requirement Specifications document, Questionnaires, Product Launch Kits, Quick start and Training, User manual, Requirement Traceability matrix, work flow and activity diagrams.
• Collaborating with Project Managers, development team members and QA managers to validate business requirements and sign offs.
• Interfacing with technical managers, UI architects, content team to gather requirements around Product catalogs for e-stores format development and other impacted applications such as Search & Browse, Payments, Order Management etc.
• Followed a structured approach to gathering and formalizing business requirements expressed by managers, process owners and operational users of the information system.
• Analyzed business requirements and system architecture/design.
• Conducted JAD sessions with end-users to identify user requirements and also to collaborate with developers for application development.
• Worked and assisted on RESTful Web Services developed for the ESB System calls for sharing ATG Profile and ATG Commerce data.
• Involved in designing User Interfaces for developing prototypes.
• Captured system requirements by writing Use Cases.
• Developed procedures for processing of data and made process flow diagrams.
• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst.
• Analyzed the As Is system to prepare a To Be system concept.
• Captured core business process information, business rules, business entities and other relevant information.
• Assessed risks, costs and potential benefits of alternative business processes.
• Developed Functional Specifications and Q/Testing Requirements.
• Developed Requirements Traceability Matrix (RTM) using Rational RequisitePro to trace each software requirement.
• Translated Business processes into Informatica Mappings for building Data marts.
• Worked on data profiling and analyze data in the database SQL server by running SQL queries. Expertise in running SQL quires on databases, Microsoft server etc.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Developed Test Cases to validate the requirements and documented the Traceability Matrix for Test Cases and Requirements.
• Involved in Customer Relationship Management (CRM) as well as Vendor Selection and Management Process.
• Interacted and communicated clearly with development, testing and production teams concerning release management policies and procedures.

Confidential - Andover, MA

Business Analyst

Responsibilities:

• Worked on conducting detailed and comprehensive Business Analysis by working with end users and other stakeholders to identify the systems operational requirements and proposed enhancements.
• Involved in conducting Multiple Surveys and JAD sessions to understand the functionality in detail.
• Involved with the team in the Design and reviewed UI screen and layout for patient portal by using MS- Visio.
• Involved in developing integration with Apttus CPQ and CRM applications and automating processes on salesforce platform.
• Worked with the leads on WebEx demos of wire frames and screen mock-ups for offshore development team and explained business logic and functionality in greater detail.
• Worked on analyzing and discussing the Business and Functional Requirements for the application under construction with new fields, enhancements and modifications.
• Involved in performing Data Mapping to integrate vendor external systems and wrote SQL Queries to perform Data analysis and Data Validation.
• Worked on creating Test Cases, Test Scenarios and Test Scripts for Test Execution as described in BRDs and FRDs. Involved in performing Functional Testing, Regression Testing, System Integration testing and UAT (User Acceptance Testing) along with Development team and Stakeholders.
• Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating & managing expectations and to discuss various means for integrations with the current system using an adoption through execution strategy.
• Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology, and identified potential pitfalls, risks, and issues.
• Worked with the team monitoring defects using various Defect tracking tools.
• Involved in performing Smoke Testing and facilitating User Acceptance Testing (UAT).
• Involved in conducting User Training sessions and thoroughly documenting User Manuals after subsequent releases.