SUMMARY

• Accomplished and result driven Business Analyst professional with 5+ years of experience supporting software and business operations.
• Proven team player with experience in gathering and analyzing business requirements and recommend automated solutions that can expedited in achieving company's goals.
• Thorough knowledge of Business Processes, Business Process re - engineering, Business Requirements gathering, Process Flows and related technical processes.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC)using Waterfall, Rational Unified Process (RUP), agile methodologies (SCRUM) Process Re-engineering in multi-tier web-based architecture.
• Dependable, self-motivated and articulate with strong analytical and communication skills.
• Experience in Business Process Modelling, Requirements Gathering, SWOT analysis and ROI analysis.
• Fit-Gap Analysis, feasibility studies.
• Ability to Analyze and Classify a Business in terms of Business Functions Processes and the information they use
• Proficient at creating detailed Use Cases, Activity Diagrams using MS Visio.
• Proficient in transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives
• Well versed in conducting effective and productive Joint Application Development (JAD) sessions with SMEs, software developers and QA teams for project meetings
• Good experience in the User Acceptance Testing
• Ability to successfully manage multiple deadlines and multiple projects effectively through a combination of business and technical skills
• Involved in Project Planning and Scheduling Successful as a team player to work in conjunction with Testers, Developers and other Team members
• Involved in Validation and Testing Complex Scenarios and projects and in the maintenance of Quality Standards in Projects especially with Test Director.

TECHNICAL SKILLS

Methodologies: SAFe, Agile, V-model, Waterfall, Object oriented analysis & design, Unified Modeling Language (UML), Rational Unified Process (RUP).

Tool: Jira

Database: MS Access

Packages: Word, Excel, Power Point, MS Project

Browsers: Internet Explorer, Mozilla Fire Fox, Safari, Google chrome

Operating Systems: Windows

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Irving, TX

Responsibilities:

• Requirements gathering for the web portal when Customer sign up on the portal for accessing their data.
• Working with business and developer team to follow up customers inquires and follow up questions.
• Understands the Issues, give suggestions if I have to help developing project process smoother.
• Write stories to give more understanding to the developer team to develop product.
• Working with business and technical team to finalize the billing and provisioning interface requirements.
• Co-ordinate the method of transfer such as National Decision Model, File Transfer Protocol etc.
• And conducting JAD sessions with technical teams to bring solution details and finalize technical details.
• Identifying the existing carriers affected, develop contingency plans to if new data fails to be merged in the existing feeds.
• Maintaining the environments needed for conversion data, testing and development. Co-ordinate environment allocation requests across various teams
• Ensuring the conversion data is loaded properly into source system and all the master data needed are available prior to conversion.
• Identifying the existing and new feeds to be tested and supplying the test data to QA teams.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the application.
• Assisted in developing test cases and testing strategy for conducting UAT (User Acceptance Testing).

Business Analyst

Confidential, Irving, TX

Responsibilities:

• Designed Use Case Diagrams, Activity Diagrams, and Sequence Diagrams, Use Cases, and web prototypes.
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery.
• Worked and maintained BRDs, FRDs as Business systems analyst working on supporting.
• Conducted interviews with key business users to collect requirement and business process information.
• Participated in all kinds of project related meetings like JAD session and other reviews and Walkthroughs.
• Designed and developed all Use Cases and UML models using MS Visio.
• Create solution specs to support the project and downstream analysis.
• Write business requirements and walk a project through all phases of SDLC
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Design test cases and ensure the test cases trace back to the original business and technical requirement.
• Prepared and executed test cases for Navigational test, Functionality testing and GUI testing using Test.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the application.
• Assisted in developing test cases and testing strategy for conducting UAT (User Acceptance Testing).

Business Analyst

Confidential

Responsibilities:

• Develop use cases for software development based on the business requirements
• Worked with team through the entire process of SDLC
• Including analysis and design, business and functional requirements analysis, data analysis, testing and implementation
• Collaborated with Business partners, RTE's and IT partners to make sure that the acceptance criteria are met
• Document requirements for customer statement, invoice and ticket system
• Developed feasibility analysis and project risk analysis
• Collaborate with scrum teams and coordinated User Acceptance Testing
• Participate in Defect triage calls and support Dev teams as needed to resolve the issues.

Jr. Business Analyst

Confidential

Responsibilities:

• Responsible for creating, analyzing and reviewing business requirements, System specifications and project schedule documentation.
• Work with developers in the resolution of production incidents as well as handling service requests.
• Provide estimates to project managers as part of planning activities.
• Work with offshore and onshore teams in the development, maintenance and support of CRM application customizations.
• Create Agile process flow in JIRA to move tasks from one activity to another.
• Developing customized workflow for transaction parallel approval.
• I also analyze tax returns and produce summaries about a client's credit, and development of business processes
• Providing recommendations in enhancing and expediting business activities
• Collecting, compiling, and interpreting business data and drafting reports
• Conducting clients' meetings, understanding and integrating their business needs into technology
• Developing test procedures, test plans, and test cases for clients working closely with development team and testing software releases