SUMMARY:

• Business Analysis: Overall 11 years' experience of which 6 years in the IT Industry involved with Business Analysis, Data Analysis, Business Rules, Gap Analysis, Impact analysis and Prototyping, developing/creating business process related documents while working in the Provider, Payer Pharmacy Benefit Management in the health care domain.
• SDLC: Good Understanding of the Software Development Life Cycle SDLC phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process
• Extensive experience in gathering Business user requirements, creating Use Cases as per user requirements, developing/designing diagrams such as Activity diagrams in addition to creating Business Requirements Document BRD , HL7 specifications, ETL specifications, Fact matrix sheet.
• Experience in using OOAD concepts such as Use cases for analyzing and documenting the requirements.
• Good Understanding of HL7 messages.
• Experience in responding to RFPs, Estimation for newer opportunities.
• Experience in conducting Joint Application Development JAD sessions with end users, expert team, QA team and stakeholders for project related meetings.
• Excellent communication skills to help facilitate requirements and communication between the client and the project team.
• Developed/executed test scenarios and use cases to support the development team and business groups. Developed Test Cases for User Acceptance Testing along with issue/bug tracking.
• Excellent analytical, interpersonal, communicational, presentational, administration skills throughout the product life cycle and within business units.
• Organized, goal-oriented, self-starter, and ability to master new technologies manage multiple tasks while following through from start to completion with limited supervision.
• Belief in teamwork, dedication and professional ethics within the working environment.
• Exceptional experience in building strong relationships with diverse clientele engaging as a liaison/specialist between clients and staff.
• Delivered projects with high level of customer satisfaction, simultaneously meeting the timelines, SLAs and also including all the ad hoc challenging requirements in the deliverables.
• Delivered various demo sessions to client stakeholders including Medical directors Steering committee members.

Technical Environments:

PROFESSIONAL EXPERIENCE

Confidential

Role: Business Analyst

Responsibilities:

• Conducted group and one-to-one interviews and gathered preliminary requirements following Waterfall methodology.
• Performed GAP Analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system and generated workflows.
• Used Prototyping method to gather additional requirements from the users in order to describe the business needs in terms of the system being created.
• Involved in creating business requirements document and functional requirements document.
• Have a good understanding of SQL queries.
• Designed and developed the Test plan and Test case documents.
• Participated in various testing related review meetings to analyze defects.
• Closely worked with Users and Technical team in managing and handling User requested Changes and User Conflicts.
• Communicated Business Users to identify needs, define project scope, and detail functional and non-functional requirements.
• Gathered and analyzed business requirements by facilitating JAD Sessions, Focus Groups.
• Successfully used Waterfall model, gathered requirements and facilitated use case workshops in sessions.
• Worked as a liaison between the IT and Business team. Was instrumental in providing the issue resolution to the IT team by working closely with the business.
• Successfully developed UAT strategy and worked with the users during UAT.
• Fixed issues /defects rose during UAT by working with the IT team.
• Excellent understanding of the PBM Networks model and claims processing.

Environment: MS Visio, MS Project, MS Office Suite, Windows 2000/XP, Waterfall SDLC, Mainframe, MS Access 2003.

Confidential

Role: Business Analyst

Responsibilities:

• Conducted project review meetings and gathered Business Requirement Documents BRD .
• Conducted user interviews, gathered requirements and analyzed the requirements.
• Designed and developed Business requirement document, Test plan and test cases.
• Participated in JAD and interacted with business managers from various departments Networks, Formulary team and Pharmaceutical Development .
• Designed business requirements collection approach based on the project scope and SDLC methodology.
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Assisted users in testing of systems, developing and maintaining Test Plan, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing UAT .
• Developed various scenarios for testing the application and wrote test cases based on these scenarios as well as ad-hoc test cases based on interactions with users.
• Created detail business Requirements, Test plan and Test procedures for application.

Environment: MS Visio, MS Project, MS Office Suite, Windows 2000/XP, Waterfall SDLC, Mainframe, MS Access 2003.

Confidential

Role: Business Analyst

Responsibilities:

• Review of all Project deliverables.
• Quickly understand and define specifications for HL7 messages for various source systems.
• Business User Interaction, Requirement Analysis, Analytical Study of source data.
• Business Requirements Clarification and dissemination.
• Review the Business Analysis deliverables of fellow Business Analysts.
• Data profiling and Impact Analysis of the source systems.
• Interacted with Client to gather understanding on the requirements analyzing and then translating them to the TCS development team.
• Prepared,High and Low level requirements Documents like Fact Matrix Sheet,HL7 Specifications,ETL Sheet,Impact Analysis Documents.
• Prepared the Test Plan to describe the scenario for Testing Requirements thereby helping the TCS team in verifying the specifications and builds to satisfy the requirements.
• Support the requirements definition of the business transformation rules, and assist in design of reporting.
• Provides thought leadership to the client team to maximize the benefits out of the solution being implemented to satisfy the client requirements.
• Participation in periodic status meetings.

Environment : MS Visio, MS Office Suite, Oracle Pl/SQL Developer,Oracle 10g,Iguana,Chameleon,7 Edit

Confidential

Role: Business Analyst

Responsibilities:

• Business User Interaction, Requirement Analysis, Analytical Study of source data.
• Business Requirements Clarification and dissemination for dashboard creation.
• Created dashboard based on the requirements from the healthcare practise group.
• Creation of mock up screens for each components of the dashboard.
• Involved in setting up the data structure for the dashboard.
• Actively involved in deciding the screen/navigation and other GUI features.
• Involved in a demo of the dashboard to the Healthcare Practice group.
• Involved in creating a marketing brochure for the dashboard.

Environment : MS Visio, MS Office Suite, BO Xcelsius

Confidential

Role: Business Analyst- Lead

Responsibilities:

• Business User Interaction, Requirement Analysis, Analytical study of source data.
• Business requirements clarification and dissemination for report creation.
• Responsible for delivering various documents to list a few BRD, Process flow document and GAP analysis document.
• Conducted brainstorming sessions, focus groups, and one to one interviews to gather requirements.
• Actively involved in screen designing and other GUI features by working with the UI architect.
• Involved in demos for various features of the tool.
• Assisted UAT for a team of large business users.
• Lead a team of 3-business analyst in an Onsite Offshore model.
• Documented details of the entire claims administration system by working in Tandem with 2 other teams VB team, UI designers
• Worked extensively with the UI architect to design the wireframes and decide on the newer functionality for the web application.
• Excellent understanding of the claims administration system.
• Worked on requirement gathering sessions for RFPs of newer initiatives.
• Worked extensively with the clinical risk, Technical claims, Managed care Customer services team to document the understanding of the newer initiative.

Environment : MS Visio, MS Office Suite,SQL developer,VB.net

Confidential

Role: Business Analyst - Lead

Responsibilities:

• Business User Interaction, Requirement Analysis, Analytical study of source data.
• Responsible for delivering various documents to list a few BRD, UAT test script, Process flow document, and GAP analysis document.
• Conducted brainstorming sessions, focus groups, one to one interviews to gather requirements
• Creation of mock up screens for each components of the dashboard.
• Involved in an effective Onsite offshore coordination.
• Actively involved in deciding the screen/navigation and other GUI features.
• Involved in demos for various features of the tool.
• Involved in creating user manual for the application.
• Involved in training users.
• Conducted UAT for a team of large business users.

Environment : MS Visio, MS Office Suite, Salesforce CRM

Confidential

Role: Subject Matter expert

Responsibilities:

• Served as an internal consultant within the technology and business groups by supporting current processes and recommending solutions that reduce costs or extend current capabilities. Provide hands on support and problem resolution in Order Management, Shipping, Purchasing, Manufacturing and Inventory in the SAP SD.
• Gathered requirements from users across the enterprise, liaised with the development team and completed the implementation within timelines.
• Wrote functional specifications for data conversions from an existing system to SAP SD.
• Identified process and system gaps and developed potential solutions.
• Educate users in sales, marketing supply chain divisions on appropriate input and data utilization techniques.
• Work with other business systems analysts and the development team to convert business solutions into technical designs.