SUMMARY

• Over 6+ years of professional experience as a Business Analyst across Financial Services, Retail Banking, and Identity & Access Management for web applications.
• Extensive experience in gathering, analyzing, and documenting business requirements, system and functional specifications, Use Cases, supporting documentation and performing UAT.
• Hands - on experience with a variety of requirements elicitation techniques such as interviewing, job shadowing, workshops, ques-tionnaires etc.
• Experience in developing using Use Cases, Flow Charts, Sequence Diagrams, Activity Diagrams, and user guides
• Reporting and presentation of key components and milestones to Top Management
• Strong technical and communication skills, ability to take decisions, handle multiple-tasks and work well in a team environment.

TECHNICAL SKILLS

• MS Visio
• JIRA
• Dev Ops
• SDLC - Waterfall
• Agile Iterative
• MS Office

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Engagement in multiple digital design waterfall projects.
• Gathered requirements for the design of documents such as Member statements, Notices, Letters, Loan coupons etc.
• Extensively worked on mockup designs which included reformatting or redesigning of documents as per clients’ requirements.
• Worked on multiple projects which consisted of Core conversions, Statements redesign, Notices redesign, Back posting, etc.
• Effectively used data mapping methods to document data positioning of various cores.
• Identified the gaps within the data mapping process in core conversion projects and reviewed the gaps with clients to get feed-back and approval towards moving the project to development.
• Created BRD’s to capture business requirements and document the business rules for client’s review and approval.
• Created tickets on JIRA to instruct tasks for development teams by documenting epics, mockups designs, codes, and business rules.
• Kept track of the Project JIRA board to make sure all new tasks were created and were assigned to the designated team members.
• Used SharePoint for storing client data and approved documents such as BRDs, mockups, templates etc. Also used Sharepoint as a tool to locate information for existing clients when needed.
• Participated in status meetings with DEV and internal teams to go through the DEV status and leveraged the meeting as plat-form for questions and clarifications.
• Addressed project details and clarified business rules to the QA team on various issues.
• Participated in UAT sessions with the project managers and clients to review the samples in production.
• Facilitated various sessions with SMEs to understand the various functionalities of core designs.
• Worked on the requirements of a customer-based e Statement site for certain clients where their members could view their online statements, tax forms, notices/letters etc.
• Provided recommendations towards certain business process issues.
• Responsible for creating tickets to request folders for multiple projects on the SFTP to maintain successful incoming file transfers and outgoing file transfers to designated locations.
• Ensured that the product design along with the data mapping specifications and all other related documents were saved in the Confidential library for other team members to reference.
• Attended weekly internal meetings with project managers on each project to discuss and implement a strategic plan moving forward.
• Participated in Team support sessions to discuss the challenges faced and provided recommendations to overcome them.

Confidential

Business Analyst

Responsibilities:

• Identified the As - is process of the business and future implementations of features in the online banking application
• Participated in daily stand-up meetings and discussed the features that were assigned in each sprint
• Raised questions with IT sector regarding the implementations of assigned features.
• Took part in Analysis and design sessions with the team to better understand the functionality of certain features.
• Demonstrated mockups with the stakeholders and gathered requirements.
• Kept track of the requirements of each sprint by documenting on excel
• Created and Documented user stories on Dev ops and assigned them to designated stakeholders.
• Participated in bug triage sessions where bugs were identified and were assigned to review with stakeholders.
• Conducted one on one and group meetings to identify and gather the requirements.
• Worked on compliance requirements
• Worked on tickets from the end users where inconsistencies were identified in the existing application and escalated them to the back office.
• Created change requests.

Confidential

Business Analyst

Responsibilities:

• Thoroughly studied the inherent system to have a clear understanding of the business processes
• Conducted Gap analysis to understand business model and the functionalities to be incorporated into the new application
• Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams
• Participated in Grooming sessions for better understanding and refining of requirements in coordination with multiple teams and Solutions Architect
• Participated in all Scrum Ceremonies (Sprint Planning meetings, Daily stand-ups, Sprint review meeting, and Sprint retrospective meeting)
• Work with stakeholders and Business Users to collect information on processes, procedures, guidelines to support best practice standards
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs
• Identified all use case components including basic, alternate and exception flows
• Responsible for scheduling meetings with users, SMEs, and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution
• Developing Traceability Matrix for maintaining/updating current and new system requirements using MS Excel
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements

Confidential

Business Analyst

Responsibilities:

• Interviewed users, primarily Advisors and Planners (group and one-on-one) and other stakeholders to understand the domain, gathered customer requirements through surveys, along with JAD sessions.
• Thoroughly studied the inherent system to have a clear understanding of the business processes
• Responsible for creating Business Process Rules and Mapping Documents
• Gathered, documented, and managed User Stories using JIRA
• Conducted GAP analysis to understand business model and the functionalities to be incorporated into the new rules
• Gathered data and conducted a SWOT analysis to understand the premise “where we are now” to plan moving forward.
• Identify inconsistencies and gaps within a business process description and collaborate with stakeholders to clarify and simplify complex processes
• Produced clear and valid functional and non-functional requirements based on different stakeholders needs, and ensuring traceability for effective solution delivery
• Prioritized the user stories to minimize risk during development so that the most important and high-risk requirements are im-plemented first
• Tested output rule’s data to ensure rule was generating expected results
• Assisted QA team by reviewing test cases and clarifying User Stories to ensure complete coverage of requirements
• Performed data validation.

Confidential

Jr. Business Analyst

Responsibilities:

• Analysis of the current business process defined the scope of the project.
• Conducted individual and group (JAD) sessions with business stakeholders and technical units to gather requirements.
• Pre-screened all the documents relating all the fund types, fund families and the investment tools RRSP, RESP, TFSA and RRIF to make sure that transactions are properly entered.
• Provided recommendations to management on improvements and implementation of business processes.
• Define and developed complex business requirements and associated artifacts to enable technical and business teams to devel-op and deliver the system.
• AS-IS process analysis to determine project feasibility.
• Analyzed the User Requirement Document (URD) and prepared the Software requirement specification (SRS).
• Verified requirements with users by conducting walkthroughs.
• Performed GAP Analysis.
• Worked closely with QA and developers to clarify/understand functionality, resolve issues.
• Participated in Black Box testing
• Successfully performed the User Accept Testing, (UAT)