Business Systems Analysis Quality ASSURANCE Project Coordination Offshore Management

Demonstrated 10 years of progressive IT experience in Business Analysis Computer Systems Validation manual and automated Software Quality Assurance in Pharmaceutical, Financial and IT industries. Skilled troubleshooter and problem-solver with ability to translate business intelligence and performance management requirements into manageable data formats. Contribute within projects at all lifecycle phases to meet strict time deadlines Able to communicate effectively with multifunctional teams, programmers and technical staff at all levels. Soft skills include communication on multiple levels of technical understanding, project management, people management, and the ability to develop and maintain successful team relationships.

Skills Summary

• Comprehensive knowledge of Software Development Life Cycle SDLC , having thorough understanding of its various methodologies like Waterfall, Agile, Rational Unified Process Rup etc.
• Expertise in defining, gathering, eliciting and analyzing Requirement Specifications with Subject Matter Experts SMEs , business stakeholders and development team by conducting meetings and workshops.
• Proficient in developing Surveys/Questionnaire, preparing Business Requirements Document BRD , Functional Requirements Specification/Document FRS/FRD and Vision Scope documents
• Experience in facilitating Joint Requirement Planning JRP sessions with Business user groups, conducting Joint Application Development JAD sessions with IT Groups and stakeholders.
• Adept at creating and transforming business requirements into business models using UML diagrams, Use Case, Data Flow Diagrams, Flow Charts, Context, Sequence and Activity diagrams.
• Proficient in creating screen mock-ups, wire frames and User Interface Documents.
• Excellent in performing GAP Analysis to check the compatibility of the existing AS-IS system infrastructure with the new TO-BE business requirements.

Areas of Expertise

Technical Skills Assessment

• Methodologies: Waterfall, Agile, RUP
• Business Intelligence: SAS
• CRM: Salesforce
• Databases: MS Access, SQL Server
• Office Tools: MS Office, MS Project, MS-Visio
• QA Standards: Six Sigma, ISO 9001
• Operating Systems: MS Windows XP/NT/2000/Vista
• QA tools: Winrunner, QTP, SQA, LoadRunner, TestDirector, Astra QuickTest, Rational Clear Quest, QARun, QA Hiperstation
• FDA Protocols: cGxP, 21 CFR Part 11, IQ, OQ, PQ

Professional Experience

Confidential

Sr. Business Analyst

• PictoCV creates infographic resumes, a wave of the future for job seekers and recruiters. A visual resume beautifully outlines a job seeker's experience, education, goals and talents in unforgettable with easy to read eye catching graphics.
• Documented Vision and Scope document, Business Requirements Document BRDs , Functional Requirements Document FRDs
• Designed and authored narrative Use Cases and created several UML diagrams such as Use Case Diagrams, Sequence diagrams and Flow Diagrams Business/System using MS Visio.
• Gained expertise in Change Management by performing Impact Analysis for Change Requests, received during various project life cycle stages.
• Assisted QA team in designing Test Plans, Test Scenarios and Test Case for integration, Regression and User Acceptance Testing UAT to improve overall quality of the application.
• Performed Smoke Testing and Post Production Validation, progression and regression testing.
• Participated in product release and deployment to production environment after successful development and testing of the product.
• Spearheaded the process of developing and submitting patent applications for the PictoCv methods and processes
• Provided project leadership to offsite-offshore developers including development timetable, status reporting, project team coordination and quality assurance

Confidential

Business Analyst

• Provides the databases, marketing expertise, and analytics required to help sales pension plan sales teams to find prospects that best fit a custom environment.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users
• Performed research to assist in development of project scope, defined requirements and proposed UI designs
• Performed requirement gathering using both formal and informal sessions through interviews, questionnaire, video conferencing, JAD sessions and conference calls
• Improvements and incorporated them in the future TO-BE system design to perform Gap Analysis
• Developed Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers
• Used MS Project and assisted project manager in making Project Plan with necessary modifications
• Conducted stand-up meetings to provide a status update to the team members
• Actively participated in, group and individual based, problem solving and decision making throughout the different phases of the project. Authored progress and completion reports, which were then submitted to project management on a weekly basis
• Conducted User Acceptance Testing UAT to ensure all the business requirements have been fulfilled by the application
• Conducted smoke testing after each build and Post Production Validation after each release
• Prepared user manuals and conducted training sessions
• Provided project leadership to 6 offsite-offshore developers including budget control, development timetable, status reporting, client, project team coordination and quality assurance

Confidential

Sr. Business Analyst CRM

• Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements. Due to my wide knowledge in Salesforce.com, I was also involved in user-training of Salesforce.com related to Business process and also was responsible for implementing the same.
• Interviewed Business users and SMEs to understand domain knowledge
• Worked with senior business Analysts to create detailed design documents.
• Participated in knowledge transition sessions to estimate the effort required in building the application
• Led and drove reverse knowledge sessions to provide POC Proof of Concept to the clients
• Planned, designed and implemented application database code objects such as stored procedures, cursors, triggers and joins as a part of business development activity
• Performed System Testing, Integration Testing to deploy a defect free application thus providing customer satisfaction
• Assisted in creating a Project Plan for expanding Salesforce.com application usage to non-profit client
• Facilitated JAD sessions for defining business requirements and user acceptance testing standards.
• Worked directly with IT directors to manage site-specific development expectations and deliverables.
• Initiated Project Plan governing a team and meeting development milestones for data collection and analysis.
• Wrote User Acceptance Test Plan and oversaw the creation of Test Scripts.
• Built strong relationships and maintained frequent communications with key company and client stakeholders.

Confidential

Business Analyst /Quality Assurance

• Confidential its customers to moderate the cost and enhance the quality of prescription drug benefits provided to members nationwide. As part of the consumer web testing team, I was involved in testing various legacy, client/server and web based systems and applications.
• Created Test Plans and draft Test Cases to be reviewed by Business Owners and Developers.
• Designed and develop Traceability matrices and reviewed with the Business Owners and Development explaining the drafted Test Cases for their final approval.
• Continuous interaction with development, change management and business teams during the testing process.
• Collaborated with Data Support team to obtain necessary data for each test scenario.
• Developed the test strategy based on the provided Test Planning and Test specification document.
• Conducted online and batch testing included unit testing, system integration, user acceptance testing and regression testing.
• Performed regression testing of New Fields program as per the requirements based on the functional specifications for new releases.
• Debugged the testing errors and interacted with developers to resolve the defects.
• Reported the defects in Rational Clear Quest for defect tracking.
• Created Test Scripts in QA Run, Test Partner for Regression Tests.