Professional Summary:

• 6 years of total IT experience as Business/System Analyst in various domains with exposure to project management.
• Skilled troubleshooter and problem-solver with experience in various domain Retail, Banking Financial, Real Estate, eCommerce, Restaurant, and Supply Chain etc.
• Experienced in various software development methodologies: Waterfall and Agile, including XP, RUP.
• Comprehensive knowledge of Software Development Life Cycle SDLC , having thorough understanding of various phases such as Gathering requirements, Analysis/Design, Deployment and Testing.
• Experienced in conducting JAD session, Interviews, Brainstorming, Focus group, Survey, Usability testing in the requirements gathering process.
• Adept at gathering and transforming business requirements into functional requirements and designed business models using UML Diagrams-Use Cases, Class, Sequence, Activity, Component diagrams in Enterprise Architect, MS Visio.
• Practiced in performing Gap Analysis between goals and existing procedures, and designing process and system improvements in increase productivity and reduce costs.
• Experienced in Prototyping by using Axure, Pencil Project, MS Visio, Marvel.
• Experienced in all phases of Scrum, including creating product backlog, sprint planning, sprint execution, sprint review and sprint retrospective.
• Experienced in prepare test cases, write test plan and be part of test team. Familiar with different types of testing such as UAT, Black/White box testing, integration testing, unit testing, etc.
• Good understanding of DataWarehouse and experience with Data Mining.
• Strong Interpersonal Skills, highly adept at facilitating discussions and negotiations with stakeholders.
• Good understanding and exposure with key Financial tools and trades, including securities, stocks, mutual funds, foreign exchange and investment banking.

Skills:

• General Requirement Management Tools: MS Word, Excel, PowerPoint, Project
• Business Modeling Tool: MS Visio, Axure, Pencil Project, Marvel
• Survey Tools: Ideascope, Survey Monkey
• Database: MS SQL Server, Oracle, Tableau
• Project Management Tool: JIRA, RALLY
• Methodology: SDLC, Waterfall, Agile, Scrum, UML, JAD, RAD, RUP, Six Sigma

Job Responsibilities:

• Coordinated and communicated functional requirements of business unit and technical solutions with IT capability resources.
• Assisted in determining needed resources and establishing overall project plans.
• Designed and documented advanced functional specifications and business solutions.
• Developed User Stories based on business requirements under Agile environment.
• Conducted and participated in SME discussions and communicated the requirement changes to the business.
• Created and maintained complex context process and system diagrams.
• Partnered with various departments to gather and document tactical requirements from the business.
• Conducted JAD sessions with management, SME, designers, developers and other stakeholders for open, pending and critical issues.
• Assisted with data developers to extract data including demand forecasting, market value, cost and marketing information from the database by using SQL queries.
• Responsible for generating various reports for business users using Excel and MS SQL Server.
• Involved in highlighting the key problems to be addressed in the risk analysis and accurately documenting the potential risks.
• Conformed to company level and industrial standards, processes, and policies.
• Conducted Sprint Planning meeting and clarified each business requirement as a product owner.
• Worked with deployment and production team in order to bring the product to version release.
• Ran Daily Scrum Meeting to track the progress of each sprint by using Requirements Traceability Matrix and Burndown Chart.
• Facilitated the Sprint Review Meetings to work with developer team to catch and fix the bugs.
• Created prototypes to facilitate presentation and showcase of the design to the stakeholders and participated teams continuously upgrade prototype based on customer feedback in an iterative manner.
• Provided the progress update of to project manager and other stakeholders, track the status progress of development, and assisted project management.
• Provided support and participated in change management at department and end user level conducting change analysis, coordinate new changes into user stories and prioritize them into the product backlog.
• Involved in testing activities including writing test plans, UAT User Acceptance Testing and validation of test results.
• Environment: Agile, JIRA, MS Word, Excel, PowerPoint, Visio, SharePoint, Android, Java, PHP, JavaScript, HTML, CSS, Wireframe, eCommerce, MS SQL Server, SAP

Confidential

Business Analyst

The project was to enhance the user interface of the mobile application based on IOS, mainly focus on the functionality improvement.

Job Responsibilities:

• Interacted with multiple business departments and stakeholders to identify issues and opportunities.
• Organized requirements workshop with clients and conducted JAD session with developers and SMEs to understand and articulate requirements in Agile environment.
• Performed Competitor Analysis, Risk Analysis with the business team to determine the best practice and present solutions.
• Comprehensively worked with users for requirements gathering and produced initial requirement data to create user interface and business process requirements.
• Conducted Usability Testing to do need assessments.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Implemented Rally to manage ideas, save time and cost, manage user stories, and improve performance.
• Documented user stories and managing product backlog. Work in Scrum team as Product Owner and facilitate Sprint planning meeting, Spring Review meeting, and participate in Daily Scrum.
• Prioritized user stories into product backlog.
• Gathered requirement changes based on sprint review meeting feedback and manage them into product backlog.
• Coordinated activities between business unit and technical staff, developing new methods, policies and procedures to meet the business needs.
• Worked with compliance department in setting up compliance rules within the application to produce alerts, warnings and data exceptions.
• Created workflows in Visio to depict the process flow of the application.
• Documented Screen Mock ups with information and system architecture to add the proposed functionalities to the existed system.
• Verified the functional aspects and validated user interfaces with other system and data conversion from the legacy system.
• Involved in creating Test Plans from the Business Requirements document and design document to cover overall quality assurance.
• Contributed to organization change management by facilitating robust User Acceptance Testing and supporting the training phase of the project.
• Extensively used MS Excel for functions and formulae for performance check and reported to PM.
• Environment: Agile, MS Word, Excel, PowerPoint, Visio, IOS, Pencil Project, Share Point, Mobile Apps

Confidential

Business Analyst

The goal of this project was to launch a mobile app for the restaurant to better connect with new and existing customers and to better serve them.

Job Responsibility:

• Interviewed manager and various stakeholders regarding the current situation of restaurant and potential ways to build brand image and reputation via mobile technology.
• Reviewed business vision, strategy, goals and measures.
• Helped transform the business requirements to functional requirements.
• Managed the timeline of the project and ensured the progress at each step.
• Conducted JAD sessions and obtained clarifications of the requirements.
• Responsible for reviewing all artifacts with business before and after the design process.
• Helped prepare test cases for monthly releases and validated actual results against expected results.
• Monitored the performance of keywords and suggested on the modifications of the operations in search engine marketing.
• Collaborated horizontally with other BAs and shared experiences
• Work Environment: MS Visio, Project, Word, Excel, Java, GIMP Editor, Photoshop, Google API's

Confidential

Business Analyst

They own properties both for sale and for rent in multiple cities of Ohio. This project was to build their main property search website/portal and the backend admin console for property listing.

Job Responsibilities:

• Implemented Waterfall methodology and track project progress through the whole life cycle of development SDLC with technical team.
• Elicited and gathered requirements from the business side through multiple interview meetings and workshops.
• Performed Requirement Analysis by doing researches on the competitors' website and Identified assumptions and constraints of the project
• Traced Requirements to high-level design and Use case model, Test cases.
• Analyze business process and using Use case diagram to capture the value of the requirements.
• Validated the requirements with stakeholders and completed the sign-off process.
• Designed and developed User Cases, Activity Diagram.
• Developed Prototype to verify the requirements with the client and to make it a baseline for the developers using Axure RP.
• Involved in developing the test strategy assist in developing QA Test plans for Functional, Integration and System Testing. Participated in Black Box Testing.
• Worked in the environment that stakeholders in different regions are involved, coordinated between the local client and offshore UI design team.
• Mainly focused on the frontend design and prototyping of the website. Worked with the other BAs for backend admin console to keep the consistency.
• Environment: Waterfall, MS Office Word, PowerPoint, Excel, Visio, Project , GotoMeeting, BRD, FSD, Axure, SDLC, JAVA

Confidential

Business Analyst

The project was about the enhancement of the mobile payment application . We mainly add a few functionalities and improve the user interface.

Job Responsibilities:

• Assisted management in feasibility study to seize new business opportunities.
• Provided assessments on the performance of the existing system.
• Analyzed various modules and conducted Gap Analysis.
• Facilitated and managed meeting sessions including focus groups and brainstorm sessions with stakeholders to capture the key functions and evaluate their business necessity for the system.
• Contributed to a high fidelity prototype of the mobile app in the design and development process to ensure the functional as well as the 'look and feel' needs being met.
• Consulted and coordinated with system users to provide assistance in resolving issues and facilitate usability test.
• Tracked and documented changes to functional and business specifications.
• Helped with testing in creating the test plans and test scripts.
• Developed and coordinated the implementation plan to test business process during system development and evaluate alternatives.
• Played as a primary trainer to communicate with different business units and staff.
• Environment: Agile, Lean Management, Six Sigma, MS Word, Excel, PowerPoint, Project, Visio, SharePoint, SQL, SWOT, RUP

Confidential

Business Analyst

The project aimed at designing and developing a website to cooperate with hundreds of beauty brands and become a trusted destination for consumers. The project is mainly focused on the improvement of user interface.

Job Responsibilities:

• Partnered with product and business teams to identify and prioritize the requirements from the business side.
• Determined strategic directions for the team.
• Worked closely with off-shore and extended analytics teams.
• Conducted Usability testing to get better understanding on the user behavior.
• Coordinated with the vendors to deal with their changing requirements towards the interface of their brands.
• Evaluated performance of tested features and deliver final test results in a clear, concise and actionable manner including frequent A/B tests.
• Conducted data analysis and research to understand user intent and behavior and built a case for improving existing features and experiences and designing new ones.
• Presented written recommendations and insights to key stakeholders that help to shape the scope and functionalities.
• Prepared multiple test plans and implementation plans and participated in all tests.
• Measured performance of features post launch and report back to product and business teams.
• Environment: MS Word, Excel, PowerPoint, Visio, SharePoint, Photoshop, eCommerce, HTML, SDLC

Confidential

Business Analyst

The project aimed at enhancing liquidity risk management processes to address both the external and internal requirements.

Job Responsibility:

• Assisted PM in development of requirements strategy, direction, scope and priorities in partnership with the business and technology teams.
• Conducted meetings and JAD sessions to define As-is and To-be business process.
• Explained and presented complex technical ideas to both technical and non-technical audiences at all levels in a persuasive and convincing manner.
• Exposed to the management of risk regarding the modern portfolio theory and risk's preferences.
• Documented detailed business requirements and functional specifications.
• Conducted project meetings online and in-person and communicated with members in business and technology organizations.
• Conducted user case elaboration meetings with multiple levels of stakeholders for designing and writing detail use cases narratives and diagrams.
• Performed GUI testing and UAT by developing innovative matrix for pass and failure scenarios.
• Environment: Agile, MS SQL server, UML, MS Word, Excel, PowerPoint, Visio, HP WinRunner

Confidential

Intern-Business Analyst

• The project I was involved was the enhancement of its online retail store.

Job Responsibility:

• Participated in the meetings with the business people to gather requirements.
• Participated in the JAD session to work with developer team and test team.
• Assisted business analysts to document the business requirements and technical requirements.
• Prepared and maintained requirements traceability matrix.
• Interacted with designers on wireframe design and worked on functional design.
• Assisted test team to design test scenarios and test cases.
• Environment: MS Word, Excel, PowerPoint, eCommerce, MS Visio