Skills

Employment History

Confidential

Senior Business Analyst

Responsibilities:

• Critical part of Core team that led to successful implementation of initial release of Licensing Knowledge Repository LKR a Microsoft Dynamics 2011 CRM solution in a 21 CRF Part 11 validated environment
• Actively participated in Diagnostic workshops for reviewing and analyzing requirements with the vendor Microsoft
• Interviewed business stakeholders to understand and gather business requirements
• Created Functional Requirement Specifications RS document for multiple Work streams/ entities
• Created UAT Test Plan and UAT Test Scripts and Managed testing efforts during UAT phase using HP Quality Center
• Documented the Current and Future-State Process maps using Visio after thorough discussions with all stakeholders
• Performed the Business Impact Analysis BIA and documented Disaster Recovery Plans DRP for the application
• Identified integration points and reviewed data from/ to all upstream and downstream systems
• Worked closely with the Data Migration vendor Liaison to shape up the Data Migration requirement specifications
• Worked with the business to create Data Models and also defined Data Cleansing and Data Mapping rules
• Worked on Integration of LKR application with HR and other applications such as PeopleSoft, GCI Plaza, Knowledge Repository, CLIS, SharePoint and MIDAS
• Documented reporting requirements using SQL Server Reporting Services SSRS
• Identified and created a Training Plan for Business and End users of the system
• Involved in creation of a Support model for the project after go-live
• Performed Functional reviews of the system to present tool's functionalities to the business and get their feedback
• Supported the system during the Hypercare period after go-live
• Worked closely with the stakeholders to identify the data clean-up activities
• Brainstormed with all the stakeholders to define the Security matrix and identify security roles within the system
• Identified Use Cases and used them to document the Performance Testing Requirement
• Supported the legacy PeopleSoft Licensing Knowledge Repository LKR application

Confidential

Responsibilities:

• Using AGILE framework, assisted in creating Project Plan, Scope Timeline and acted as the backup Product Owner
• Planned project progression by performing Sprint Planning and Velocity calculation
• Created and maintained Product Backlog to capture User Stories
• Actively participated in Daily SCRUM stand-up meetings
• Documented the Current and Future-State Process maps using Visio after thorough discussions with all stakeholders
• Promptly sent out business communications to all the stakeholders alerting them of updated status issues/ concerns
• Circulated regular project status including the Story and Sprint Burndown charts
• Coordinated testing activities in SIT System Integration Testing and QA Testing groups

Responsibilities:

• Coordinated project activities and prepared communication plans for various divisions such as Corporate, Legal, Compliance, Clinical, Medical Affairs, Regulatory Sales Training
• Developed SCORM 1.2 AICC compliant WBT courses using tools such as Captivate and Articulate, ProForm, Lectora, Camtasia, Quizmaker and Adobe Presenter Proposed various enhancements to Business Processes and their Reengineering
• Tested various courses in legacy LMS to validate compliance with the industry standards such as SCORM 1.2 AICC
• Worked with multiple content providers such as SkillSoft, Sify, Harvard Business School, Red-Nucleus, etc to resolve issues with troubled courses
• Set-up weekly calls with vendors to discuss system performance and scheduled enhancements
• Developed metrics, escalation procedures and established correct content owners
• Promptly sent out business communications to all the stakeholders alerting them of updated status issues/ concerns
• Validated accuracy and quality of data feeds and cleansed data files using excel Macros and Pivot tables
• Created and Delivered compliance reports by coordinating with various systems and merging their data dumps
• Managed the testing efforts during UAT phase
• Tested various interfaces and dependencies of external systems to the LMS and validated the accuracy of data
• Worked with multiple content vendors to recreate and fix courses that did not work with the new LMS
• Created Test Plans and Test Cases/ Scenarios to examine the functionality of various modules of the LMS system
• Managed Test Cases and Logged/ Managed trouble tickets using HP Quality Center
• Using Quality Center, set up requirements Traceability Matrices
• Regularly followed up with content owners to resolve all issues and defects
• Stored all documents and artifacts in SharePoint and company's Wiki Team Site
• Created and sent out regular status reports using Citrix
• Created adhoc reports for the management by running SQL queries on the view and LMS database

Confidential

Senior Business System Analyst

Responsibilities:

• Assisted the Project Manager in creating Project Plans using MS Project and vendor SOWs
• Identified Project requirements and documented the same in the form of BRD and FRD
• Documented multiple Business Process Documents SOPs other project artifacts
• Created Use cases and Activity/ Sequence/ Collaboration diagrams for various functionalities using Visio
• Gathered Business and Functional requirements for a Reporting Dashboard system using COGNOS
• Monitored Performance of the Project in analysis phase as per the Project schedule
• Stayed on top of the delivery schedule while adhering to best quality standards
• Updated Senior Management and all Stakeholders by sending out regular Project updates
• Acted as LMS Administrator and performed all critical activities to manage the Saba LMS tool
• Identified project risks and mitigated them by applying corrective actions or escalations if necessary
• Created Storyboards, wireframes and prototypes
• Created and managed internal using Fusion and external using SalesForce.com problem tickets
• Managed the Project artifacts and deliverables using SharePoint and eRoom

Confidential

Senior Business Analyst/ Test Lead

Implementation

Responsibilities:

• Evaluated the functionality of various LMS systems, Created Vendor comparison checklists and Gap Analysis docs
• Documented Vision Document, Data Migration plan and other project artifacts using DOORS and eRoom
• Created BRD and documented Use Cases as well as Activity Diagrams
• Analyzed data gathered from the current system proposed solutions to improve its efficiency
• Conducted research on market presence of various LMS systems Saba, SumTotal, Accenture, Oracle
• Wrote Storyboards and Created wireframes/ prototypes using Visio
• Managed various project activities and made sure they are completed as per the project plan
• Assisted PM in creating Project Plans using MS Project
• With the help of Project Manager, established Project scope, created cost estimates, managed project schedules, timelines, budgets/ costs and made sure they are delivered on time while adhering to strict quality standards
• Managed various Data Migration activities for transferring data from previous systems to the one being implemented
• Modified/ transformed data using various Business Intelligence and ETL tools such as Informatica and Ab Initio
• Verified sanctity of data by performing multiple checks and data cleaning activities
• Worked with Sales Force Automation SFA team at Dendrite and made sure all the open issues were resolved
• Promptly sent out business communications to all the stakeholders to alert them of updated status issues/ concerns
• Identified project risks and mitigated them by applying corrective actions or escalations if necessary
• Worked in GxP/ Validated environments as a part of 21 CFR part 11 and SOX compliance
• Worked with other departments such as HR SAP IS to understand and manage integration points and dependencies
• Managed online, real-time training sessions using tools such as Centra Adobe Connect that use VoIP technology
• Gathered Business/ Functional requirements for creation of a Reports using Crystal Reports and COGNOS
• Built SCORM 1.2 AICC compliant courses using tools such as Brainshark, Captivate and Camtasia
• Involved in LMS data cleaning activities and provided technical support to new hire sales training associates

Vendor Management: Managed 30-40 vendors such as SkillSoft, Ninth House, Red-Nucleus, HBS simultaneously, both internal and external

Improvised and managed Change Requests to make enhancements to the system's functionalities

Set-up weekly calls with the vendor hosting the LMS and managed issues resolution

Quality checked the functionality and performance of all the new courses going in to the LMS

QA Management: Created Software Test Plan including resources and timelines , Test cases and Test scripts

• Managed testing activities and logged/ managed tickets using HP quality Center
• Assisted in Regression and Load testing using queries written with the help of TOAD and SQL PLUS
• Conducted comprehensive Integration testing in Dev and QA environments
• Assisted the business folks during UAT phase

Confidential

Business Analyst

Responsibilities:

• Understood the current AS-IS application
• Actively participated in requirement workshops and gathered Business/ Functional Requirements for TO-BE system
• Documented detailed requirements for various work streams
• Assisted Project Manager Portfolio Manager in Vendor Analysis and creation of Software Development Plan and Vision document
• Created Use Case Model, Use Cases and Activity Diagrams and managed issues list
• Trained other Business analysts by taking RUP training classes
• Responsibilities:
• Gathered Business/ Functional Requirements and Developed Use Case Model, Use Cases and Activity Diagrams
• Lead Onsite team for creation of Test plans
• Understood existing system's Lawson behavior and translated requirements catered for the TO-BE system
• Managed and Mentored Offshore team of Business Analysts and Testers

Confidential

Business Analyst/ Test Lead

Responsibilities:

• Gathered Business/ Functional Requirements for Future System
• Detailed analysis of Current system CASPAR study and developed Story Board and Activity Diagrams
• Created and maintained Action Items log, Future Requirements log Potential Requirements log
• Maintained and updated Artifacts in DOORS Version Control
• Assisted PM in Project Planning and Mentored Offshore Business Analysts in defining their Role and Responsibilities

Responsibilities:

• Created Test scenarios/ test scripts and Analyzed, Validated Executed Test cases and Test conditions
• Defect logging/ tracking using the STARTEAM application
• Coordinated with Offshore team and analyzed their work deliverables along with Issues resolution
• Updated Test Director with Execution status and Generated Traceability Matrices

Responsibilities:

• Analyzed Business Processes of current Legacy Dwelling system
• Developed and Reviewed As-Is Use cases and Business Rules sheets from Analysis of present Dwelling System
• Maintained Artifacts and Documents using DOORS Version Control
• Gathered Business/ Functional Requirements for the Future Policy Administration System PAS through Discussions, Brainstorming and JAD sessions.
• Worked with other departments such as Underwriting, Packaging, SAP IS to understand and manage integration points and dependencies
• Handled the Quick Quote functionality from Requirements gathering to Deployment
• Actively Participation in JAD sessions
• Developed, Reviewed and Analyzed Use Cases, Business and Data Capture Rules
• Co-ordination with Offshore team and analyzed their work deliverables along with Issues resolution
• Developed Testing Strategy Document and Formulated Template for Test Conditions and Test Cases
• Developed and Reviewed Test Conditions and created Traceability Matrix
• Project Management: Planned timelines and resources for Analysis phase of PAS Property project
• Gathered and implemented Best Practices and Lessons Learnt

Confidential

Business Analyst

Responsibilities:

• Prepared Business Requirement Specifications BRS document
• Constant follow-up, negotiation and co-ordination regarding schedules and duration of the project
• Requirement fulfillment, User Acceptance Testing UAT Deadlines
• Lead the functional team for developing Budget Automation System

Confidential

Responsibilities:

• Facilitated Ultimatix' Systems Audit by assisting TCS' Internal Audit Group
• Checked ERP/ non-ERP modules for Data Migration Integrity, Interfaces with Legacy applications, Security lags etc

Confidential

Responsibilities:

• Co-ordination with TCS' Top Management and Budget owners and Requirement Analysis
• Budget Templates preparation, modifications and enhancements
• Coordinated with Industry Practice, Service Practice and Geography Heads for:
• Facilitating Budgets preparation
• Addressing to their queries and giving solutions
• Broke Sector Budgets into country-wise budgets for Europe and Asia Pacific APAC regions
• Reviewed carried out Detailed Analysis of Budgets along with Data Consolidation
• Comparison of Budget numbers with the Actual and Variance reporting
• Alignments of Budgets with TCS' new initiatives such as Balanced Score Card BSC and Ultimatix
• Updated the Budget Manual with new budgeting processes and data consolidation logistics
• Pricing Models, Competitive Analysis Benchmarking
• Assisted in creation of International Pricing models for Business process pricing of Core services of TCS
• Financial Analysis Benchmarking of TCS' competitors i.e. Infosys, Wipro, Satyam etc. on key performance parameters like financials, customers, employees and processes
• Generated Trend Analysis reports and Fact Sheets for TCS' manpower, revenues, clients, billing rates and projects
• Researched performances of various organizations and developed profiles used for Strategic Alliances and M A