ServiceNow Business Analyst Resume New York - Hire IT People

SUMMARY

Business Analyst & ServiceNow enthusiast with hands on experience in Business Analysis using ServiceNow.
Strong Problem - solving skills along with diverse experience specializing in Business Analysis, ServiceNow and analyzing functional requirements for businesses that range in size and scope areas.
Team builder with excellent communications, time & resource management & continuous client relationship development skills.

Core Competencies

Application Lifecycle Management Suite (HP Quality Centre, Quick Test Professional), JIRA, Bit Bucket, Git Hub, ServiceNow, ServiceNow Reporting
Developer Tools, Visual Studio, Database design and Management
Waterfall, Agile.20, Scrum
Requirements Gathering
Financial Statement Analysis
Financial Modelling, Planning & forecasting
UAT
Quality Control
Quality Assurance
Customer Experience

TECHNICAL SKILLS

ServiceNow
Microsoft Office
Operating System
Windows
Linux
Unix
Power BI

PROFESSIONAL EXPERIENCE

ServiceNow Business Analyst

Confidential, New York

Responsibilities:

Extracted, transformed, and prepared large, structured clinical data sets for analysis
Use scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
Reconciled and evaluated data sets for completeness, quality, and accuracy
Design, develop, and deploy business intelligence applications.
Provide support for end users on Clinical pathology workflows like Result entry, add on, Aliquot, Specimen Update, Specimen look up, Result Correction, Requisition Entry, Extra Tube, Label Printing.
Troubleshoots problems and responds to questions from end-users
Deliver cost-effective, high-performance technology solutions
Provide support of application Incidents reported through help desk; Create and track tickets (Using Service Now) with our vendors including 24/7 on call coverage as required.
Prepared business models, flowcharts, and diagrams
Ability to understand workflow & implement any change that comes with it.
Reviewed, Updated and test training materials to a broad range of end-user relating to Clinical documentation workflows.
Collaborated with end users to design and build the EPIC system in a timely and professional manner and make corrective configuration or enhancements.
Work on enhancing Incident Management, Problem Management, Change Management, and Knowledge Management, Asset Management, Implementation and integration utilizing ITIL process
Responsible for specifications, implementations, and analytics
Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support

Business Analyst/ QA

Confidential

Responsibilities:

Collaborated with product managers & development team to identify and resolve issues, coordinate system requirements, and create project timelines
Implemented corrective action plans to address operational deficiencies in order to ensure compliance with all current regulations
Monitored and measure customer service agent service levels and recommend improvement processes
Coordinated with the POC (Point of Contact) of various groups to gather requirements and setup the monitoring procedures
Ensure that bugs identified during UAT are logged in defect management sheet.
Products monitoring and evaluation on Voice and Data services.
End to end testing.
User Acceptance Test (UAT) Reporting
Ensure that bugs identified during UAT are logged in defect management sheet.
Performed configurations for ranked tickets by the department and perform configurations in a QA environment

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