Project Management Scrum Master Business Analyst Agile/Waterfall

• Scrum certified IT Project Manager, with 11 years experience. Managed 20 projects with schedule and budgets. Teams managed includes remote/offshore teams of 8 - 35 professionals in size, in matrixed and cross-functional setups.
• Experienced Scrum Master 3 years and as a Servant Leader for multiple agile teams, worked with agile methodologies on large, technically complex projects for a large enterprise

Executive Summary

• Excellent experience in Organize/facilitate sprint and release planning, daily stand-up meetings, sprint reviews/retrospectives, demos and other Scrum-related meetings as needed.
• Proven track record of achieving successful outcomes.
• Strong experience initiating, implementing and executing projects in Healthcare domain.
• Talented and accomplished IT professional, with strong ability Business needs and deliver solutions.
• Proven ability to be 'hands-on' and handle multiple roles, simultaneously.
• Possesses strong business acumen, highly developed IT knowledge and strong interpersonal skills.
• Excellent ability to balance business and technical perspectives. Skilled at building positive work environments and effective teams.
• Work with Business Owners on Backlog Grooming to prioritize and manage a large backlog/portfolio of current and future requirements.
• Manage project portfolio to provide resource allocation, capacity planning, release train planning and budgeting.
• Partner across the organization to analyze options, secure resources, track progress, monitor QA results and facilitate change.
• Guide teams to craft transformational solutions that facilitate business opportunities, increase customer profitability, and reduce operational costs.
• Excellent understanding of Quality processes procedures, CMMI, ITIL ensures team follows Best Practices
• Strong experience as PM in project phases Initiation, Planning, Execution, Monitoring Control and Closure
• Strong Change Management experience ability to plan, develop, test implement prioritized changes
• Strong ability to prepare and present Project and Technical documentation
• Proven ability in tracking project schedules, resources, tasks and status/progress thru MS Project
• Proven ability to Track communicate team velocity and sprint/release progress, constantly monitoring reporting on progress of the project to all stakeholders
• Strong experience in resolving team conflicts and remove impediments to help the team to achieve sprint goal
• Strong expertise in People Management skills Coaching/Mentoring, Team building, Goal setting, Performance review and Interview/Hiring
• Demonstrated the ability to support/involve in tactical and strategic business initiatives process improvements

Confidential

Project Manager / Scrum Master

• Utilized a combination of Agile Scrum and Waterfall to clear a backlog of past due deliverables over a 3 month period without an increase team size.
• Successfully developed and trained Agile Scrum and hybrid Scrum/Waterfall teams for multiple projects
• Manage entire monthly release for all my areas and highlight team success to senior leadership
• Engage multiple stakeholders to define requirements, manage expectations and resolve potential issues risks.
• Implemented UI design framework and streamlined code for Stop C automation, saving over 4000 resource hours per annum.
• Member of newly formed IBM CQ solution design team responsible for streamlining all CQ processes and reports.
• Manager of all CS90 Claims production applications, overseeing all processes and deliverables. Coordinate issue resolution, stakeholder buy-in and project clarity by acting as liaison between business and technology.
• Held Business facing role on all enterprise projects. Managed road-map initiatives, coordinated key partners, developed team presentations and reported status to SLT and Change management.
• Providing Project Management expertise leadership on various contracts to meet project and customer needs. Duties include liaising between Business and Technology, Business facing presentations, coordinating project execution, leading/managing onshore/offshore development teams, budget projections, resources management and presentation deck building for SLT.
• Create and manage framework for project deliveries after consultation/negotiation with project sponsors and stakeholders
• As a PM, involved in complete Project life cycle, right from project initiation to project closure for multiple projects
• Identify, track and maintain or modify contingency plans for risks
• Facilitate teams through backlogs, sprints, reviews and retrospectives to achieve outstanding results and enhance Product/Business Owner experience
• Balanced schedule, scope and budget within the project and renegotiated with sponsors as needed.
• Managed/scrum-mastered cross-functional on-site and off-shore teams of developers, DBAs, analysts and testers.
• Determined and managed various infrastructure upgrades to replace IBM tools and redesign required for the new product.
• Regularly communicated risks, issues, updates, progress to sponsors and senior management, along with recommendations where relevant.
• As a Scrum Master for various projects,
• Facilitated forming, storming, norming and performing of teams
• Facilitated relationships between teams and Product/business owners
• Collaborated with Product owners on backlog creation, prioritization and refinement
• Facilitated sprint planning and team creation of stories and epics to deliver the products
• Organized facilitated all Sprint ceremonies and sprint deliverables
• Ensured continuous learning process from retrospectives
• Ensured team get all resources to perform their work
• Trained other project managers on basic Scrum, Agile
• Demonstrated thorough understanding of Agile/Scrum principles, values and practices
• Provides collaborative working environment and transparency for the team to perform efficiently productively

Confidential

Project Lead / Sr. Application Architect / Business Analyst / SME

• Facilitated and supported the training, mentoring and career goals of all project team members.
• Prepare and present Project and Technical documentation
• Duties included project management, client relations, Facilitations of JADs, proposing new solutions to complex business problems, provide architecture for various projects including web based applications.
• Created, updated and maintained Sharepoint repository of project specs, plans, schedules and reports
• Worked with Sales team to close various large client contracts, such as MTA, Living Wage etc.
• Set and ensured maintenance of standards for documentation in the project repository
• Created framework for project deliveries
• Defined the scope of each project defining and using change management processes as needed.
• Ensured continuous automation of processes to provide value adds to business and to remove waste.
• Defined success criteria and ensured adherence to rules for requirements management, test planning and execution.
• Define and maintain standards for project documentation
• Proposed and lead multiple lean projects to reduce cost and increase Auto Adjudication rate to closure.
• Presented best practices to Enterprise clients to win business for IBM.
• Negotiate deliveries for client with SIT and prioritize CRs based on customer requests.
• Manage all CS90 migration projects to WGS, starting with Rates, and Claims migration.
• Provide technical support for all teams in Wellpoint project and look for enhancement opportunities
• Provide all project status for all teams to Senior Leadership and respective PMs
• Act as a point of contact for Business and all sub-systems under me
• Work with offshore development team to track progress and ensure requirements were clearly understood
• Deployed new tools such TSRM, CQ etc, and provided training to Wellpoint and IBM on same. Ensured all the change management with TSRM.

• Negotiate delivery timelines with SIT and communicate to customer about expedited dates.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Reduced the IT expenditures by automating claim archive process, which drastically reduced the need for outside consultants by saving over 2000 lights on hours.
• Held essential roles for CS90 Claims processing, and responsibilities for all day-to-day activity, which included support, implementation and training of systems and processes. Supervised all ad-hoc projects essential to operations and to Client's success.
• Work with other project managers and high level management team to identify project scope, develop work plans and schedules using RUP to assure high quality and on time project delivery.
• Elicit requirements, brainstorm business process enhancements, analyze existing business documentation, observe existing business operations, and facilitate focus groups.
• Provide directions to team, allocate work, status reporting via PL to PM
• Estimate projects and all enhancement work and allocate to team
• Acts as production gate keeper, appox. 40 core CRs goes on monthly release, along with daily average 5-6 CRs.

Programmer Analyst / Support Lead

• Make recommendations to modify the program to enhance effectiveness toward the business result.
• Help team and other teams on all technical and domain queries
• Establish Quality Procedure for team and ensure team meets quality goals, adhere to all SLAs
• Provide 24 7 support , keep track of all IMS DBs, make sure capacity stays within limits
• Provide creative ideas/solutions and implement same for complex business requirements
• Innovate new solutions for areas of improvement and implement same after securing budget
• Gather and define business system requirements and going thru with team
• Identify, track, and resolve defects in requirements and business designs.
• Review test plans and test cases to verify that they thoroughly and accurately test the system.
• Guide developers in creating working prototypes for feedback and iterative business design sessions.