Senior Consultant/Project Manager

Versatile and hands-on Consultant/Business Analyst with seven years of experience in consulting, who leads teams to design and implement successful projects that align business and IT objectives and deliver rapid results

Project Management Strategic Planning Business Process Design Business Analysis

Energetic, driven, and accomplished consultant with a track record of success in managing complex IT Strategy, Modernization and System Integration projects. Sophisticated software design, development and engineering skills with genuine enthusiasm for resolving business challenges through technical innovation. Solutions driver who bridges the gap between business and technology while envisioning the bigger picture. Devises strategies to align multiple disciplines, coordinating efforts between business groups and driving complex systems integration for robust, high-quality systems that solve business problems and provide business results.

Professional Summary

• Led and implemented complex projects and Global teams mitigated risks, managed requirements, and worked with project stakeholders while managing expectations at the department and project levels.
• Trusted leader known and respected for leading successful change in projects and building credibility with executive teams and staff.
• Top-performing leader with record of implementing successful web based solutions and IT services initiatives that increased efficiencies, reduced expenses, and increased customer and associate satisfaction.
• Expertize in complete software development life cycle SDLC , Object Oriented Analysis, Design, Agile Methodology, Waterfall, V Model and Implementation of web based applications and legacy systems. Good working experience in all the sprints of the project in SCRUM.
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements. Great Exposure to Change Request Management and Change Management.
• In depth knowledge of analysis and implementation in Healthcare, Public sector and Telecom sector.

Professional Experience

Confidential

Senior Consultant

Project Management Business Process Analysis Systems Implementation IT Strategy

• Top-performing senior business analyst lead with consistent promotional career track implementing a wide range of IT modernization projects in Healthcare and Public Sector. Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Developed IT Strategy and Roadmap vision, and oversaw Business Process and Technical mapping. Authored detailed project/implementation plans and schedules. Took lead role in numerous projects and consistently exceeded client expectations.
• Confidential Designed and delivered IT strategy and roadmap for successful migration of IE Legacy system to modernized web based application. hosting multiple eligibility programs - SNAP Food Stamps , TANF Cash , Medicaid, and CHIP Child Support , Health and Human Services HHS
• Designed and implemented a fully automated workload management system integrated with IE system that increased the efficiency of workers tasks by 50 and profitability by over 70 .
• Managed global teams including up to 10 direct and indirect reports of BA's and developers developed staffing plans, managed workloads, defined deliverables, hired resources, conducted performance reviews, and ensured compliance with established company policies.
• Spearheaded requirements management process, facilitate JAD/JAR sessions, created functional and design documents use cases, wireframes, RTM, storyboards, detailed system design, business requirement document BRD for IE and Medicaid Management Information Systems MMIS implementation.
• Confidential Researched and documented as is and future business processes and led process improvement and optimization initiative as part of ACA implementation. Increased productivity of operations by 25 with new operational strategies.
• Created plan for implementing new web based technology of IBM Curam product for ACA implementation.
• Led impact analysis initiative and developed change management strategy for existing operational processes.

Confidential

Senior Business Analyst/Consultant

Project Management Business Process Analysis Systems Integration Test Strategy Change Strategy

Senior Business Analyst specializing in Healthcare and Telecom sectors and assigned to engagements based on demonstrated skills in business analysis. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget.

Confidential

Senior Business Analyst, Unified Communications

• Played key role in call center turn around project resulting in reducing caller waiting time, improving call response times and increasing first call resolution by 30 .
• Spearheaded requirements elicitation for Avaya to Cisco UCCE migration and implementation of IVR, CVP, Verint Work Force Optimization WFO and Call recording suite. Successfully Integrated Siebel call center CRM with CTIOS application which increased operational efficiency by 40 and customer satisfaction by over 75 .
• Developed IT strategy and metrics for optimization of call center operations to increase customer satisfaction and reduce response time delays. Led and Implemented cutting edge voice VOIP technology.

Senior Business Analystonfidential

• Conduct BRD walk thru session with the business, testers and developers after the completion of the BRD.
• Designed and implemented test data tool which helped reduced the test data creation cost by over 65 .
• Analyzed corporate healthcare business processes to develop customized solutions.
• Managed complete traceability of requirements for claims system and created functional use case diagrams and storyboards. Coordinated extensively with multiple vendors on daily basis to ensure least impact is made on new system.
• Developed test strategy and actively involved in SME review of test scripts and BRD's. Ensured HIPPA compliance was maintained and implemented during the entire project and while working with multiple vendors.

Senior Business Analyst, Payer Plans Portal

• Performed risk and gap analysis of the existing payer plans applications and managed complete traceability with RTM.
• Designed and implemented automation framework to automate the member enrollment process which reduced time and cost by 60 . Developed test strategy and actively reviewed test cases with SME's.
• Facilitate the interview sessions with client to identify the high level requirements. Transformed Business requirements to System requirements. Gathered requirements for FACETS member enrollment processes.
• Extensive experience in gathering Business/Functional user requirements, created Use Cases as per user requirements, developed and designed diagrams such as Activity, Class, and or Sequence diagrams.

Confidential Research Analyst

Market Analysis Search Engine Optimization Competitor Reports

Performed market analysis for the client and Designed daily reports about the online market presence. Consulted various clients to develop online marketing strategy and identified search keywords to implement search engine optimization strategy for clients to increase their online presence.