EXECUTIVE SUMMARY:

Accomplished results-driven Business Analyst/Product Manager with 11 years' experience in Business Requirements and Product Management. Consistently demonstrates strong time-management and organizational skills, flexibility and resourcefulness to deliver projects on time/budget, despite intense pressure and aggressive timelines. Communicates works effectively with IT Development and cross-functional teams, management end-users.

AREAS OF EXPERTISE:

• System and Process Analysis
• Requirement gathering
• Design and Requirements Technical/Functional Specs
• Business requirements into Use Cases
• Strong process orientation
• Strong program management skills
• Experience in Unified Modeling Language UML
• Business Process Reengineering
• Relational Database and Data Integrity/Validation
• Data Analysis and Reporting
• User Training and Technical Documentation
• User Acceptance Planning and Testing UAT
• Iterative/Agile and SDLC Methodology Rational Unified Process RUP
• MS Office 2010 XP Word, Excel, Power Point, Visio
• SnagIt,HTML-Basic,Windows NT XP, SQL

Confidential

Sr. Business Analyst

• Elicit requirements using business analysis, interviews, surveys, site visits, requirements workshops/JAD Sessions, business process descriptions, use cases, scenarios, competitive analysis, task and workflow analysis.
• Executed requirement gathering workshop s and storyboarding sessions with stakeholders to elicit document scope and high level business requirements.
• Critically evaluate information gathered from multiple sources, reconciles conflicts, decomposes high level information into details, abstracts up from low level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Compose detailed and comprehensive business requirements and functional specifications documentation according to agree upon schedules and using standardized templates.
• Develop business solutions based on user requirements also developed use cases based on business requirements and functional specifications.
• Lead requirements analysis and verification, ensuring that requirement statements are complete, concise, comprehensive, feasible, and verifiable and that they conform to standards.
• Collaborate with business and teammates in requirements prioritization and review meetings to ensure that requirements are interpreted correctly.
• Assist with user interface design solutions
• Coordinate the delivery of product's functional requirements.
• Responsible for obtaining client and IT signoff on business and functional requirements.
• Act as a liaison between development team and business units
• Work with the technical team to translate business requirements into technical specs.
• Ensure requirements traceability and scope containment.
• Review quality assurance and technical documentation and participates in design reviews to ensure they meet business/functional requirements.
• Lead, coordinate and participate in User Acceptance Testing for feature/functionality and technical releases.
• Promote adherence to processes, uses tools and produces artifacts appropriate to the standard methodology.
• Lead analysis for changes affecting the business/functional requirements manages change requests.
• Facilitate resolution of issues pertaining to business/functional requirements.
• Collaborate with developers and subject matter experts to analyze tradeoffs between usability and performance needs.
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Conducted scope analysis based on business needs and defined solution vision documented to-be system vision using Context Diagrams, Business Process Flows Visio and Sequence Diagrams
• Ability to successfully engage in multiple initiatives simultaneously
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Proven ability to analyze problems and provide solutions in a time sensitive environment
• Demonstrate ability to meet deadlines and work effectively in a team environment
• Well versed in Wireframe design and UI documentation

Confidential

Senior Business Process Analyst

• Worked as Product development manager/Sr. Business Analyst as per project requirement. Took assigned project from original concept through final implementation
• Conducted user/stakeholder interviews to understand user environment operational procedures, gathered pain points and desired functionality created problem assessment based on convergence of common needs with good analytical skills.
• Provided accurate and timely stakeholder communications.
• Created high-level project estimate to include man-days, costs, assumptions and constraints per defined service level agreements.
• Conducted scope analysis based on business needs and defined solution vision documented to-be system vision using Context Diagrams, Business Process Flows Visio and Sequence Diagrams
• Provided business or process perspective during design reviews.
• Managed relationships with business organizations and other IT organization like Easy check in online team , Mobile team, Mileage plus Loyalty team and CEP team
• Have ability work in Iterative Iterative/Agile or any SDLC methodology as per demand of the project
• Reviewed refined to-be system business data process flow diagrams and functional requirements with Business, Financial Management, Legal and Portfolio Services stakeholders of the project.
• Progressively elaborated and documented business requirements into Use cases, process flows Visio , page definition and functional process and data requirements FRD clearly identifying the business rules and data elements needed.
• Gathered documented non-functional requirements for the to-be easy check in system, Mobile, CEP and Mileage Plus program Loyalty program that encompassed security, availability, maintainability, performance, usability, data conversion migration as well as other operational transitional requirements
• Conducted FRD walkthrough with project stakeholders obtained their signoffs on requirements. Translated business requirements into functional specifications/detailed requirements/product specs.
• Developed functional, technical and operational specifications to implement and support software application/solution that meets business requirements.
• Maintained Requirements Traceability Matrix ensured traceability between functional requirements and business process flows and kept project team informed on any changes in requirements through defined change management process.
• Provided design and implementation subject matter expertise SME support for building and deploying different projects solution as requested
• Delivered the 2009-10 critical projects on schedule, on budget and to the specified business requirements of our internal customers

Confidential

Senior Business Process Analyst eCommerce

• Project responsibilities included business requirement development, process analysis, business system design, user test case development and acceptance testing and issue resolution. Project implementation included procedure and training material development.
• Responsible for producing financial/statistical analysis unique to each situation and have ability to problem solve along with strong attention to detail.
• Utilized business and technology knowledge and collaborative skills to work with business owners and technical resources to determine business information, workflow and application needs also possess strong facilitation skills and the ability effectively manage changing priorities.
• Managed the change process while directing user acceptance testing, resolved issues, and implementing the project plan.
• Coordinated planning, facilitated meetings and monitored business decisions throughout the project development and implementation process. Also identified appropriate parties to include or consult in problem solving process also demonstrate d organizational, time management, project management skills and handled multiple projects simultaneously
• Provided Problem solving ability by using several analytic and creative techniques to solve the problems into component ways.
• I also have depth knowledge of major functions and features of workflow analysis tools which I used in my last projects. Possess advanced proficiency with MS Word, Power Point and Excel and Visio.
• Can discuss key issues, benefits and drawbacks of automating documents and process. Identified specific tasks and processes of gathering and analyzing requirements. Described deliverables associated with the requirements analysis and definition.
• Familiar with policies, practices and standards for defining functional requirements.
• Can describe major activities, task and deliverables of the business assessment phase.
• Has played an active lead role in preparing business assessment deliverables.
• Aware of best practices of business assessment documents.
• I have ability to plan, monitor and control projects ensuring efficient utilization of technical, business and administrative resources. Has championed company's project management methodology, has consulted on project planning and management, ensured efficient utilization of resources, bled to resolve contractual issues involving technology vendors and has managed project with major impact.

Confidential

Senior Business Process Analyst

• Conducted scope analysis based on business needs and documented solution using flow Diagrams, Business Process Flows and Sequence Diagrams for customer's itinerary My Itinerary module.
• Progressively elaborated and documented business requirements into functional process and data requirements FRD clearly identifying the business rules and data elements needed for booking engine reporting.
• Analyzed business process using available documentation, identified process failures, data challenges and manual operations for newly created booking engine.
• Reviewed refined business process flows and functional requirements with Airline, Business Management, Customer and Portfolio Services stakeholders.
• Gathered documented non-functional requirements for booking system that encompassed security, availability, maintainability, performance, usability, data conversion migration as well as other operational transitional requirements.
• Created detailed design documents fully documenting assumptions, dependencies, pre/post conditions, system behavior exception scenarios and facilitated design review sessions
• Worked closely with development team to create screen mock-ups, reverse engineer code design batch programs booking and reporting screens.
• Lead walkthrough of technical specifications with test team to enable test case test data creation. Supported integration testing by executing test cases, entering tracking defects in Clear Quest and facilitating defect resolution
• Conducted frequent interim reviews of deliverables with business analysts, users, developers, testers, architect manager

Confidential

Senior Quality Engineer

• Confidential a maker of custom printed circuit boards PCBs and is considered to be the only board manufacturer in the Midwest that makes custom flexible boards.
• Worked on Pentaplex's web-based application which was developed for order management and tracking purpose. It also encompasses of stage Inventory related data. There are numerous sources of data coming into the data warehouse, including Oracle, flat files and Excel spreadsheets. It has got registration, scheduling, tracking, image management and results modules. The web pages are designed in HTML/CGI later converted to JSP and reports are generated using Web Reports. The databases used for this software is Oracle

Confidential

Quality Engineer

This web enabled patient information system for the Confidential provides the management staff of the hospital to manage the hospital activities to a greater extent, faster and accurately. This web site provides all the needed links to register a patient, modify the patient's information, update the consultation information of a patient and also provides reports for the Patients. This application delivers a dynamic page, which shows changes in the User Interface for Different Doctors logged in. Through this web application a Doctor can refer the patients to some other specialists .The Doctors can share their views by which they can easily diagnose the disease. Report submission to the referral Doctors in regular intervals have been done through the automated mailing service.

Confidential

Software QA Tester

• Confidential is a leading industry for banking, mortgage and credit card.
• Worked as a Software QA Tester for Online banking application targeted for registered end users to Check their online account activity 24 hrs in a safe, highly secured environment. Customer can go online, pay their monthly bills, download monthly reports, credit raise, address change etc in a highly safe environment.