SUMMARY

• Overall 9+ years of experience as a Business Systems Analyst with understanding of business requirement gathering, business process flow, business process modelling, data analysis, data mapping and business analysis.
• Experience with ATG Software (B2C, B2B, Scenarios, BCC,Merchandising, CSC).
• Effectively use technology that includes SAP, MS Project, Oracle, MS SQL, ERP, and Value Stream Mapping.
• Diverse and very strong experience in Information Technology with emphasis on BusinessAnalysis, Cost/Benefit Analysis, BusinessProcesses,BusinessProcesses Modelling and various SDLC methodologies.
• Expert in using Predictive Web Analytics with SPSS and Google Analytics for website analysis, such as keywords, traffic, customer behaviours, and link popularity.
• Excellent in Developing and evaluating business process Models.
• Experience with both functional and technical aspects of project design and implementation in Warehouse Management System (WMS).
• Experience in Digital Asset Management (DAM) and Web Content Management (WCM) using Adobe AEM
• Experience in working in different verticals and areas like Localization, Mobile - Commerce, SCM and CRM.
• Extensive knowledge and experience in Optimizing SCM, Reducing Inventory & Holding cost, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) in Retail Domain.
• Experience in Served as a SCM (Supply Chain Management) Specialist in the administration, configuration and frontline support of PeopleSoft eProcurement and Purchasing applications.
• Experienced in working with key retail platforms like IBM Sterling Order Management system (OMS), Sterling Integrator, JDA, Magento.
• Experience in working with the system design and configuration of Oracle EBS Supply Chain Management Application (SCM).
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experienced working with Order Management system products (OMS) (IBM Sterling OMS & Manhattan).
• Experienced with multiple WMS systems and IT technologies related to WMS systems in a high-volume retail warehouse.
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Extensive experience with Agile Methodology with trainings in SAFe (Scaled Agile Framework) and Distributed Agile.
• Experience in working with various E-commerce modules for electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Conducted tech reviews for various modules for the team.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Extensive experience in designing, supporting and enhancing SAP NetWeaver MDM (Master Data Management) application.
• Extensively involved in MDM to help the organization with strategic decision making and process improvements. (Streamline data sharing among personnel and departments).
• Experience in MDM Process including data modelling, ETL process, and prepared data mapping documents based on graph requirements.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM's Rational Rose.
• Expertise in Agile/Scrum methodology (user story, product backlog, risk prioritization, sprint planning, poker sessions, product backlog grooming, daily stand ups, sprint retrospective, sprint demo)
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Experience in reviewing of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modelling and Design.
• Extensively interacted with the QA Team to help them execute various Test plans (GUI, Functionality test, system test, integration test, defining Test Cases, POC,) and facilitated UATs.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Excellent in Business proposal Risk Assessment. Highly effective management and organizational skills with ability to prioritize.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

PROFESSIONAL EXPERIENCE

Confidential, Itasca, IL

Sr. Business Analyst

Responsibilities:

• Responsible for planning, implementation, and reporting on test aspects of Point-of-Sale software products-project.
• Analysedbusinessrequirements for theIBM4690POS retail system, process flow and gap analysis, and writing test cases for the QA team. (Used Visio, Crystal reports, Word)
• Responsible for conducting detailed analysisGoogleAnalyticsand making actionable recommendations based on the data.
• Primarily responsible for End-to-end integration of Merchandising systems (ORMS) with the Warehouse Management systems (ORDM and PKMS), Direct to Customer systems (CWD), Allocation Systems (SIMS), Point of Sale (POS).
• Successfully led theSAPdata migration of inventory into Quantum Control and created effective security roles.
• Participated in enterprise-wide training required by the transition fromSAPto Quantum Control in Procurement, Logistics, and Operations.
• Analysed the complete Supply Chain management (SCM), from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Provide best practice recommendations in the areas of Order Management System (OMS) and CRM and Implementing and supporting Order Management System (OMS).
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Installed a Manhattan WMS (Warehouse Management System) in the DC to handle all the cross-docking messaging from Trends.
• Involved in consulting other IT-teams with applications that work on top of the base Manhattan WMS system.
• Involved in using IBM WebSphere for Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out, bill payments modes.
• Involved in validating and implementing the Manhattan SDNs into production for bug fixes and enhancements.
• Worked closely with the business users to understand content reporting needs and translated in terms of current AEM configuration.
• Working to gather Requirements for migrating of Content from Portal to Adobe AEM and functionalities including multi-site management and multi-channel management and Digital Asset Management.
• Working with Business/UX Producers/AEM architects/Experience Leads/APO’s on component decomposition.
• Used MDM to resolve data issues to recognize the inconsistent and duplicate data and finding useful relationships to improve business performance.
• Involved in SAP MDM Support Pack upgrade projects, user interface redesign project using SAP CE, BPM.
• Involved in guiding and Managing Informatica product implementations for MDM and Data Governance.
• Worked on Payment Modules, fraud processing, address verification and integrating Sterling OMS with third party payment gateways like CyberSource and ACI Worldwide.
• Analysed the PCI DSS to create an additional level of protection for card issuers by ensuring that merchants meet minimum levels of security when they store, process, and transmit cardholder data.
• Analysed and prioritized Business Process and User Interface (UI) requirements as system requirements that must be included while developing the Application.
• Created automation profile of the process using TSYS.
• Involved in collaborating with on-shore and off-shore development team and business users to create and implement EPIC/User stories for desktop/mobile application features like Buy Online, Product Comparison and Product Bundle, Guest Check out and Persistence Shopping cart.
• Involved in Interfacing and integrating middleware APIs with Front end clients like QlikView, Retail .Net platform, Magenta UI and back-end systems like Identity Access Management, Customer Hub, Documentum, etc.,
• Analysed clickstream data using tools like Omniture Site Catalyst to create reports on site navigation (i.e., path analysis, entry & exit analysis, keyword analysis etc.) and gauge visitor/customer behavior.
• Worked on WebSphere Application server (WAS) to test and validate the functionality of new version against the applications.
• Created pricing models and cost estimations for loose-leafteaproducts (in a parallel project).
• Developed documentation forPOSSystems including Corporate Policies.
• Used Jira/Confluence to track and delegate defects on the current system.
• Prepared user training manual for merchandising team on managing commerce assets.
• Responsible for second level operational support of Oracle SIM end-user’s stores and Store Operations RMS and Supply Chain end-users located at the central office
• Created Sales, Item interfaces between RMS,POSand Essbase (a multi-dimensional database and reporting tool).
• Creation of Features and User Stories for the DBT (Define, Build & Test) teams in Agile SAFe implementation
• Involved in the support for a major effort to improve the Warehouse Management System (WMS) capabilities of supply chain.
• Analysed the most effective way of payment to suppliers as well as cash returns to customers with ERP software to save time and expense.
• Define and document the strategic vision and phased roadmap for an Application Lifecycle Management (ALM) framework designed to provide a foundation for the introduction of a Scaled Agile Framework supported by Microsoft Team Foundation Server.
• Performed gap analysis, risk analysis and conducted brainstorming sessions to elicit those gaps and come up with strategies.
• Made sure thepaymentapplication developed was secured in accordance with the PCI DSS
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
• Created the transition rules as per the defect workflow, Creating and generating reports, creating the Business views, Creating the workflows in HP ALM.
• Assist technical team to test interface for inventory movements withSAPand other legacy systems.
• Exposed to Agile methodology. Captured and managed the user stories and requirements in to JIRA. Categorized and tracked by the sprint cycle, project and portfolio.
• Identifiedbusinessrules, created detailed requirement documents and conducted User Acceptance Testing (UAT).
• Manage standard business process, including Inventory Control, Merchandise Planning, Pricing and Invoicing and Transportation Management Process.
• Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.
• Interacted with the users and logged any defects, enhancements from the UAT.
• Integration of merchandising systems with Warehouse Management Systems.
• Organize requirements into high level Use Cases and low-level Use Case specifications and modelling them into UC, Activity and Sequence Diagrams using MS Visio.

Confidential, New York, NY

Sr. Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Collaborated with theSAPimplementation team to correctly define the requirements and ensure they tie to the correct process areas.
• UtilizeSAPSuccess Factory to maintain annual performance evaluation and goal achievements.
• Facilitated JAD Sessions and gatheredBusinessRequirements
• Assisted with the BRD for the POS implementation project. Managed changes to the POS system
• Define and document CRM specifications for Costco's ERP system (NetSuite) for customer support, sales orders and offshore helpdesk
• Analysed daily userSAPMM tickets, resolve their issues and document solutions.
• Create Standard Operating Procedures (SOPs) for use of the ERP System (NetSuite) sales ordering process, logistics and inventory management, RMAs & support call logging.
• Helped in configuringNetSuiteout of box functionality and developing screens and flows inNetSuite to fulfil the requirements of the stakeholders.
• Worked with business owners and stakeholders to understand and develop BRD (Business requirement documents) for CMS and DAM (Adobe AEM) implementation.
• Requirements of migrating of Content from legacy system to Adobe AEM and functionalities including multi-site management and multi-channel management and Digital Asset Management.
• Worked on workflows, scalability and capacity panning requirements for Adobe AEM authors and publishers as Confidential.
• Analysed current "AS-IS"businessprocesses for potentialbusinessprocess changes as a result ofSAP
• Established average cost methodology utilizingNetSuiteincluding inventory valuation and accurate reporting.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Functioned as the primary liaison between thebusinessline, operations, and the technical areas throughout the project life cycle.
• Gathered and documented MDM application, conversion and integration requirements. involved in MDM to help the organization with strategic decision making and process improvements.
• Effectively managed live eCommerce clients of mid-sized B2B and B2C eCommerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Helped in designing new Web Content Management Repository by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for E-Commerce applications.
• Cleaned various documents before sign offs were commenced such as API Specs and BRD's.
• Created complicated use cases to test the current system which led to various defects in the mobile site this gave way to more specific goals for the project's needs.
• Assisted withmerchandisingand marketing tools such as Content Management, Promotions Engine, Search, and Data Feeds.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Developed a thorough knowledge and maturity in all the phases of SDLC and familiar with industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean
• Developed custom reports and deployed them on server using SQL Server Reporting Services (SSRS).
• Developedbusinessrequirement specification documents as well as high-level project plan.
• Worked with Rational Clear quest for defect management
• Developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Involved in inception phase and prepared vision and supporting documents that contained essential businesselements, BRD, and detailed definitions.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high- and low-level design documents.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Assisted QA testing in formulating the test plans, reviewed QA test plans for appropriate test coverage and managed the Change request documentation for Change management processes.

Confidential, Dublin, CA

Business Analyst

Responsibilities:

• Interacted constantly between legal and marketing departments with the PM regarding various compliances which need to be in place before anything can be finalized.
• Gathered details from the supplier about POS workstations about what they do to ensure that they operate as expected and are not routing cardholder’s data to any other source.
• Developed function specifications for modifications of POS system for multiple chains.
• Include integrating new chain into existing systems which encompassed, gap analysis, specific brand requirements and full POS integration
• Created a range of detailed project documents including Function Specifications (FSDs), Design Specifications, User Stories, AEM Component Authoring guides, and Project Roadmaps.
• Provided integration solution architectures focused on industry leading CMS/Portal frameworks including Liferay, Confidential CQ5/AEM, and Sitecore.
• Provided blueprint of design/architecture of integration between AEM deployed on in the Cloud and SAP Hybris e-Commerce B2B PIM and MDM systems.
• Worked with client and offshore AEM developers to design, create and deploy Sites, Digital Assets, Workflows, Components and integrating with the Marketing Cloud.
• Gathered requirements for the integration of POS system with the supply chain system
• Prepared user training manual for merchandising team on managing commerce assets through ATG BCC (Business Control Centre).
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Responsible for revamping enhancement ranking process to conductERPsystem changes (SAP)
• Aligning the Ecommerce platform and system components with organization's operational objectives to implement and enhance online stores for Org Business Units.
• Standardizing eCommerce modules to implement common functionalities across the platform. Implementing custom business rules for each Business Unit as per their market orientation.
• Performed Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Worked with systems and client professionals of a complex, global company encompassing all facets of retailing including Catalog ordering, shipping, warehouse inventory management, purchase ordering, retail sales and customer services.
• Documented business and technical requirements gathering for the development of MDM, Data Warehousing and Reporting implementation roadmaps
• Used MDM tool to support Master Data Management by removing duplicates, standardizing data (Mass Maintaining), and incorporating rules to eliminate incorrect data and filter data as per requirements.
• Maintained and kept track of stakeholder’s requests for enhancements and changes using Rational Clear Quest;
• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black box testing on the application
• Translated Business processes into Informatica Mappings for building Data marts.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Did Integration Testing, GUI testing, Smoke and Sanity Testing, and Acceptance testing in the new builds for Basic Functionality Checking.
• Rational ClearCase was used to manage all the changes and change requests in the projects.
• Worked with QA team with the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Implemented SQL queries for QA testing;
• Prepared user manual and performed user acceptance testing;
• Played a key role in the planning and testing the system enhancements and conversions.

Confidential, Rochester, NY

Business Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new & modified feature functionality deployed on the E- website applications.
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Conducted project discovery through the interviewing of key stakeholders to flush out business rules, operational specifications and interface specification solutions to address identified business opportunities and/or strategic initiatives.
• Collaborated with supporting Business Consultants from functional areas such as SAP Finance,
• Coordinating operational research and improvement activities with warehouse control vendors (IntelliTrace and Beumer) within a Manhattan WMS environment.
• Analyze the current Supply Chain Management from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Demandware, SAP Inventory, Manhattan WMS, global integration, and transaction emails to ensure that
• Analysed automated in-house WMS system to increase productivity while remaining compliant
• Involved in Analysis of existing business verticals, their data storage and usage to define a big data solution to deliver a Single customer view as a horizontal.
• Analysed the complete Supply Chain, from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
• Tracked and Maintained accuracy of inventory through the use of WMOS. Support warehouse and business operation teams through WMS
• Testing Manhattan WMoS patches and help WMS users with configurations
• Manhattan WMS implementation to support Ecommerce Growth with automation, process optimization and integration with new WCS system.
• Involved in developed, executed and managed the User Acceptance Testing process using JDA and industry best practices.
• Acted as First point of contact supporting Manhattan WMS application issues in QA/UAT/Production
• Supported the planners with correcting of POS data by working with EDI team.
• Partnered with the internal PMO, Architecture, Integration & Infrastructure team such as the Web Team (ATG), DOM, DS, JDA,
• Contributed to development and support in customer loyalty module (Campaigns) for the product marketing for sales boom and growth.
• Created company website with MS FrontPage and hosting company web development tools, site included eCommerce and affiliate networking campaigns.
• Tested and implemented new developments in Manhattan WMS.
• Prepared request for proposal (RFP) and statement of work (SOW) to order the interface from vendor.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promoted, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modelling and Design
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Facilitated four-hour long round table discussion with most HR directors, managers and analysts along with QA manager to get their input ad-hoc UAT in the project.
• Performed requirements modelling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Gathered requirements for the integration of POS system with the supply chain system
• Assisted with the BRD for the POS implementation project.
• Performed White Box, Black Box, and Usability Testing.
• Documented the outcomes of all the testing in MS Word and MS PowerPoint.
• Prepared PowerPoint slides of all the outcomes with the focus on defects and presented to the team of VP of Human Resources, and the Developers.

Confidential, Oklahoma City, OK

Business Analyst

Responsibilities:

• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD) and later translated them into Functional Requirements Document (FRD).
• Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
• Responsible for conducting JAD Sessions with different IT Group department managers & refined the requirements.
• Analysed the Data Entity Relationships and worked on Functional Requirements Document (FRD) and the story board discussion of portal design and usability.
• Involved in Representing the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Testing Sterling & JDA OMS for online, Direct Ship, store to Store Confidential customer orders.
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process.
• Gathered and documenting business cases, business rules & data mapping documents, workflows, wireframes, and mock-ups for trading strategies, enhancements to trading systems platform, and high-level requirements gathering for product development research.
• Worked very closely with the UI/UX teams providing inputs/ suggestions flows/call flows based on as and when the UI was being developed.
• Explored new growth areas for Omni channel Retailing, forging Partnerships/Alliances with other players in the value chain leading to new client engagements.
• Conducted Gap Analysis to define the impact of the new requirements on the existing GUI and further prepared Business Impact Analysis Reports.
• Involved in working with offshore development and maintenance teams in terms of defining tasks and provide daily updates and reports.
• Involved in Collaborating with in-house and off-site teams, and vendors to successfully develop and manage user stories, sprints, design, development, and testing.
• Extensively Participated in the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Extensively Used prototypes for users to explain the intended systems Interface design and sign off documents.
• Extensively used tools such Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, and MS Access.
• Involved in implementation of data governance, master data management, ETL, data warehouse, data marts, reporting, dashboard, analytics, segmentation, and predictive modelling.
• Involved in creating processes and methods to gather supply chain management (SCM) data and implement supply chain optimization projects (e.g., warehouse-slotting, route planning).
• Involved in Gathering data and conduct analysis with the goal of improving the organization's supply chain operations.
• Involved identifying underperforming areas in the supply chain and may suggest improvements or resolutions to problems.
• Extensively Created daily audit reports, processed daily up-feed from PDS to OMNI system, and created daily general ledger report.
• Involved in performance modelling for the TO BE E-commerce portal
• Involved in Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM).
• Involved in updating reports, queries, stored procedures using Visual Studio, SQL Server, and SQL Server Reporting Services.
• Determine and create the best UI/UX design concepts for the product.
• Responsible for Interacting with the Developers to explain the proposed changes and ensure understanding of the system requirements to handle these changes.
• Defined and documented test plans, test cases and facilitated system, functional, & UAT tests.
• Performed requirements modelling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Gathered requirements for the integration of POS system with the supply chain system
• Assisted with the BRD for the POS implementation project.
• Performed White Box, Black Box, and Usability Testing.
• Documented the outcomes of all the testing in MS Word and MS PowerPoint.
• Prepared PowerPoint slides of all the outcomes with the focus on defects and presented to the team of VP of Human Resources, and the Developers.