SUMMARY

• 8+ years of professional experience as a Business Analyst with excellent understanding, analyzing, and documenting Business Requirements, completing process analysis, process mapping delivering process improvements, Functional Specifications, Business Process Flow, Business Process Mapping and Modeling.
• Experience in usage of Tools like Azure Devops, TFS for Requirements management, Visio, SharePoint etc.
• Experience Microsoft Office Suite including Excel, PowerPoint, Word and Outlook, and other various claims systems such as Claims Outcome Advisor (COA), Guidewire, and Claim Center.
• Solid understanding of the fundamentals of the ServiceNow platform, Triaging ServiceNow requests, helping to build out requirements to the platform.
• Experience in Personal P&C and Commercial Automobile Product knowledge, Reinsurance for Auto and Home Insurance Systems
• Extensive experience in conducting Joint Application Development (JAD) sessions with the stakeholders and the project managers by conducting personal interviews, Questionnaire, Brainstorming, and Rapid Application Development (RAD) methodology to get a better understanding of client business processes.
• Expertise on Service Management principles and the ITIL framework across the areas of Incident Management, Problem Management, Change Management, Service Request Fulfillment and Environment Management
• Strong experience with the QA team in developing Test Scripts, Test Cases and Test Plan for User Acceptance testing.
• Experience in providing data quality issues impacting data used for core products, research, and legislative analyses.
• Experience working on multiple cloud software, Q2C platforms involving CPQ, CLM, CRM and Billing
• Experience in responding to Expression of Interest (EOI), Request for Information (RFI), Request for Tender/Proposal (RFT/RFP) in a sales and bidding environment
• Expert with Microsoft Applications including PowerPoint and Excel, pivot tables, VLOOKUP functionality, macros, creating charts, graphs, workflow diagrams and Excel Power Query.
• Proficient in creating tailor - made Business Requirement Documents (BRD), Functional Requirement Documents
• Extensive experience in gathering business and application requirements, Business processes, identifying risks, impact analysis, UML modeling, Sequence and Activity Diagrams using Rational Rose and Microsoft Visio.
• Excellent Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum, Waterfall across the span of various projects.
• Proficient in Facilitating and Managing JAD sessions with a committee of SMEs from various business areas including auto insurance, homeowner’s insurance, banking etc.
• Experience with Advanced Excel to manipulate data using V-Lookups, pivot tables and advanced formulas
• Proficient in SQL queries, OLTP, and OLAP system for Data Mining and Data Profiling.
• Excellent experience on change management skills, particularly business process improvement, change communication, solution design and impact analysis.
• Strong business analysis skills and an understanding of the software development life cycle (SDLC) like RUP, AGILE, SCRUM and Waterfall.
• Worked comprehensively on Insurance business processes in the areas of Underwriting, Policy Administration, and Document and Forms Management.
• Proficient in efficient business relationships with various client teams in order to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively managed client expectations.
• Strong working knowledge in Guidewire Policy Center, Claim Center & Billing Center, Exposure to Change Request Management tools like Clear Quest.
• Team player and self-starter with excellent communication, coordination, documentation, project planning, and interpersonal skills.
• Experience in Supporting the Change or Project Manager to help meet deadlines, managed the required documentation and core administration tasks involved in the project.
• Worked on large data sets to answer key business questions using SQL, Excel, and other data manipulation languages.
• Good Working knowledge and prior experience in Duck Creek platform and Duck Creek Author, Express, Server and Forms.
• Experience on data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of Historical Policy data for an enterprise integration of Guidewire Policy Center.
• Strong Knowledge of Guidewire Insurance Suite for Personal and Commercial Autos, Workers Compensation, General Liability, Inland Marine, and Personal Liability.
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) by hands-on expertise in creating Use Cases, Test Cases, Activity Diagrams and Sequence Diagrams.
• Experience working with User Stories and Design Specifications based on Functional Requirements for Guidewire owned Policy Center Application.
• Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, System Design Specification, Workflows and diagramming skills for drawing UML diagrams such as activity diagram, sequence diagram, use case diagram, and class diagrams.
• Experience in managing the changes in requirements by Unified Change Management Tools (UCM) like Rational ClearQuest.
• Have sizeable adequate hands-on exposure in Workers Compensation, Commercial Insurance as well as Property & Casualty Insurance & its various intricacies.
• Experience with unit, integration, and system testing, functional, stress, performance, usability, security, smoke, interface, regression, Requirement Traceability Matrix (RTM)

PROFESSIONAL EXPERIENCE

Confidential, Margate, FL

Sr. Business Analyst

Responsibilities:

• Performed requirement analysis, went through all the use cases and issue logs.
• Primarily responsible for Documentation in each phase of RUP Methodology, Risk Assessment, and Validation & Verification process for capital asset and business owner insurance - commercial lines.
• Worked on the enhancements of Service Now and collaborated with business and technology partners to solve issues, deliver enhancements, and provide on-going support in an Agile environment.
• Worked in a fast-paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted requirements sessions.
• Supported the sales team by collating information and completing questionnaires as required by our business partners’ RFP processes
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Maintained data integrity, performed QA Audits and diligently troubleshoot issues and continually improved ongoing reporting and analysis processes while automating and simplifying self-service support and access to authoritative datasets.
• Managed a complex sales cycle, selling our Icertis platform not just a product, targeting executives and economic influencers spanning multiple domains from inception to deal close
• Worked on the Agile SCRUM process for the Risk Data team and utilized Microsoft Team Foundation Server (TFS) to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint review meetings.
• Validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract
• Created groups and roles in Guidewire Claim Center system, activating / deactivating Users in Guidewire Claims system.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Performed extensive Data mapping between source files and target fields in the backend database.
• Partnered with the technical areas in the research and resolution of system and process problems especially related to the Power Builder platform.
• Managed communication and expectations of system vendors, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT).
• Ensured change control and change management procedures were followed within the project team as they related to requirements.
• Analyzed and reported service level performance in addition to helping the PMO organization with transition activities including gathering requirements
• Worked on multiple modules on Guidewire for commercial lines to assist the business units in defining needs and requirements.
• Documented Product and process rules are written in a way to systematically evaluate the losses and the violations for the customers who opt to get the Auto policies.
• Designed, and implemented a paperless employment profile environment for the business workforce from applicant status to hired, performance review, to termination.
• Performed data analysis and data mapping between legacy systems and new systems to output spreadsheets, Identifying needed sets of elements for target application.
• Validated the data mapping in the new system using SQL queries in TOAD
• Used Rational ClearQuest to track Project Status, monitor workload and detect issues for Prototyping Guidewire applications as per the requirements.
• Assisted in development of training materials for new technology and process improvements.
• Worked with On Time, Track Record, JIRA, Quality Center to create Test cases and Report bugs, assisted in presenting reports and analysis to help guide the management.
• Worked on GuideWire software, specifically with Guidewire PolicyCenter, Guidewire ClaimCenter and Guidewire BillingCenter.
• Utilized multiple technologies to create new reporting solutions including ServiceNow, Microsoft Excel, Microsoft Power BI Automate reporting solutions to reduce manual effort and improve accuracy
• Used GuideWire to upgrade the current Claim system to track the claim of the policyholders and third-party applications and Recorded test plans and scenarios in Azure DevOps or TFS (Team Foundation S).
• Organized cross training of team members and users to become more responsive.
• Researched and analyzed technology available out on the market that would be possible tools for the project
• Reviewed supplier change management reports, reports and insights generated by the Service Reporting and Analytics team to identify adjustments or improvements required to the process, and proactively respond to service delivery issues, including end-to-end change management reporting and escalation of issues.
• Created solution options and provided necessary context to facilitate business decision making through artifacts outlining quantifiable measures such as customer/operational metrics and technology costs as well as intangibles such as customer/user satisfaction, competitive advantage, or changes in risk.
• Ensured requirements are traced through their entire lifecycle (from inception to implementation) via Requirements Traceability Matrix (RTM).
• Used MS SharePoint for the purpose of managing documents and for hosting websites which were used to access shared work spaces and documents.
• Involved the necessary communications and stakeholder management for risk mitigation, business requirements capturing, development and management, current and future state process analysis and business case development.
• Involved with the testing team to check the augmentations done previously using Guidewire
• Helped design scope documents and the Request for Proposal (RFP) after extensive ROI analysis and coordinated with top management for the approval process.
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.
• Gathered Requirements and documented the process flows/changes required to facilitate the entire migration of the Policy Billing administration from Mainframes to the Guidewire system.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Managed the SIRA analytics environment from the ingestion, data quality/modeling engineering, ETL/API orchestration, data visualization, metrics, reporting
• Provided key initiatives in working with users in defining project and system requirements.
• Developed, reviewed and updated system documentation and assisted with manual testing and UAT, relevant procedures and test scripts.
• Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of BillingCenter and Claim center over the existing billing and claim management systems.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Worked on AWD to monitor the dashboards and analytical reports which provide real-time access to mission-critical data.
• Worked closely with the business teams to analyze the business requirements and developed ETL specifications for source data validation, transformation and loading into the target data mart.
• Involved in the migration process from Mainframe, Policy legacy systems to Guidewire applications.
• Communicate with Customer Service on ACORD Forms design and other technical problems.
• Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
• Responsible for the creation and management of Contract Lifecycle Management (CLM) Reporting, Contract Terms, Expiration and Renewal Pipeline Planning, Business Unit Summary, Executive Dashboards, Portfolio Owner Dashboards.
• Aligned with the Guidewire Policy Center work stream and worked closely with Billing Center, Integration, Rating, Claim Center, Data Hub.
• Created technical impact documents, data mapping documents and defined ACORD mappings for various interfaces based on knowledge of business needs and working closely with senior department managers and key department members with limited supervision.
• Assisted in development of Guidewire training and transition documents for the upgraded version of the existing system technology and process improvements.
• Provided on request functional knowledge on their own area for Sales, Account Management, Development, Implementation & Support requests (for elaboration of business cases and RFP responses).
• Demonstrated understanding of ITIL processes to support Microsoft technologies, including Windows, Office, Active Directory, Exchange, Office365 and SharePoint.
• Created UML diagrams including Activity and Sequence diagrams.
• Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of Billing Center and Claim Center over the existing billing and claim management systems.
• Update project deliverables such as Design Blueprints, RTM, Test scripts for System Integration and User Acceptance Testing, Change Request Forms and Project Status Reports.
• Worked with developers in writing complex SQL queries to resolve data issues in source system databases.
• Managed SharePoint administration, web publishing requests SharePoint administration with Azure DevOps administration.
• Actively participated in JAD sessions for overcoming project issues relating to data processing, user interface, and downstream system interactions.
• Interacted with the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Created User Stories, Test Cases utilizing Target Process Agile methodology tool
• Involved in managing the defect life cycle - conducting daily defect tracking meetings, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.
• Worked on GPA web portal using web services, helped with mapping and process flow diagrams.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.
• Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
• Worked with the Rating team to gather requirements for Rating Engine (rate books, rating table, rate parameters, versioning, rating routine, rating worksheet, import and export of XML and correcting per specifications.
• Submitted defects and monitored the reviews using JIRA as well as report usability issues and recommendations.
• Worked with requirements management, workflow analysis, source data analysis, data mapping, Metadata management, data quality, testing strategy and maintenance of the model. Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked on various policy administration & industry standard tools such as Guidewire Policy Center, Billing Center, and Claim Center and ACORD standards with insurance laws, regulations and company policies.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Work directly with the ServiceNow development team to select the most effective solution for defined requirements
• Managed and enhanced a system aimed at maintaining and enhancing a web based high performance personal Auto claim handling process.
• Participated and assisted the scrum master in conducting daily Scrum meetings and Sprint review meetings to ensure development goals are met within four sprints.
• Responsible for creating new data insights and dashboards in Excel.
• Create business-process diagrams using MS Visio (according to BPMN)
• Worked with Project Manager to Clarify the strategic benefits provided by Icertis solutions and delivered the insightful and persuasive presentations that articulate the value of the Icertis platform and mobilize audiences to take action.
• Worked on Property and Casualty insurance company as an Underwriter with Solid understanding in Property and Casualty.
• Involved in documenting customization requirements, business rules and data migration requirements for the Implementation of Guidewire Claims Center and Policy Center.
• Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications.
• Managed the Code Merges after major, monthly and emergency releases of Guidewire Suite Applications for all centers in production, including Quote and Bind Portal Application.
• Worked with Project Manager to build clear requirements and support the development of a DocuSign CLM strategy for each engagement
• Created Tabular Reports, Matrix Reports, and distributed reports in multiple formats using SQL Server Reporting Services (SSRS) in Business intelligence development studio (BIDS).

Confidential, New York, NY

Business Analyst

Responsibilities:

• Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes and systems.
• Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Provided inputs to Product Management for product functionalities enhancement, business cases and RFP responses, based on their knowledge & product experience.
• Interacted with the Business Users, Developers and SMEs to get a better understanding of the Business Processes (BP)
• Created test cases and conducted unit and smoke testing of end-to-end solutions and Managed Jira issues during UAT periods and remediate issues.
• Worked with the core development team to ensure the business requirements are understood and incorporated into the software development project.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Provided strategic advice on operational matters, ensuring timely referral to the greater RTM team as the local RTIO port operations teams
• Managed improvement work queue in ServiceNow, provided regular status updates and worked on business stakeholders to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes
• Analyzed the as-is and to-be state of the project and performed Gap Analysis, Impact Analysis and SWOT Analysis for the Billing Center and Policy Center implementation.
• Documented Policy integration and claims professional assignment details in Vision and Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) using Rational Requisite Pro and Power Designer.
• Hugely followed the migration rubric prepared for billing and policy center migration, Coordinated with product manager, other Business analysts, developers, testers and System analyst of interfacing applications like Claims, Billing, Customer Communication, Data warehouse, Data Solution.
• Performed migration from the in-house legacy-based underwriting, policy center, claims center and billing center applications to Guidewire
• Maintained tracking of report deliveries to measure and support SLA results and Managed report production in such a manner that critical business dependencies are delivered. Involved in identifying and calling out any operational issues impacting reporting.
• Organized the project into phases to impose management control using stage-gate reviews such as high-level user stories, test scenarios, Dimension modeling, Data Mapping, ETL etc.
• Creation of Workflow document for PAS modules, Integration document for Interfaces with PAS system, Review of regression test results performed for projects.
• Facilitated business requirements gathering sessions (JAD sessions) with the client/Technical team and overlooked the creation of Use Case scenario documents.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in the development and execution of implementation plans, including the creation of backlogs, estimation of effort, and identification of tasks.
• Used JIRA to manage the requirements and Updated Documents in Confluence, Created Functional and Non-Functional Requirement Document.
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process, Elicited requirements from actuaries, billing specialists and policy specialists.
• Actively conducted SCRUM meetings and ensured all Agile project techniques are used in accomplishing the tasks based on the dead-lines, Worked on policy, location and age group-based data mapping.
• Partnered with technology teams on integration projects between systems and ServiceNow, During the development sprint, documented user stories around Integration of Policy Center with Billing Center.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Worked on Excel including capabilities with complex formulas such as arrays and Index (Match) and use of tables for managing large data sets.
• Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define Product Backlog, Sprint Backlog, estimate efforts for user stories, Analysis of Business requirements and preparing Business Requirement/Use Case scenario document.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead.
• Worked on the Policy Center User Stories such as Submissions, Renewal and Policy Change process in Guidewire, facilitated requirements gathering and validation workshops for Policy Center.
• Worked as a Customer advocate and negotiated with users as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Created the user story templates for storing it in Product Backlog also generated user stories around Integration of Policy Center with Billing Center.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.

Confidential, Littleton, CO

Business Analyst

Responsibilities:

• Worked on operating BI and software applications such as Microsoft Power BI, Tableau, JIRA, Confluence and Microsoft Project
• Conducted extensive market research on competitors and identified strategic advantages and Involved in Production Go Live Process, and Production Support, Used Browserstack tool for Mobile Testing
• Responsible for identifying the nature of data issues and invoking developed solutions to resolve the issues.
• Maximized satisfaction through the development and delivery of quality, scheduled reports for weekly, monthly and quarterly reporting requirements and Managed ad-hoc reporting request so that they are delivered per the Reporting Schedule
• Monitored the development and maintenance of existing ETL, Reviewed and identified errors and provided feedback to relevant parties.
• Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed Implementation of Rational Unified Process effort for Guidewire ClaimCenter Integration in different iterations and phases of the Software Development Life Cycle (SDLC).
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications, created Activity Diagrams / State Chart Diagrams using MS Visio and created conceptual model, behavior diagrams using SharePoint
• Responsible for working in migration from legacy system to Guidewire system.
• Assist the Project Manager to create and update velocity charts, burn-down charts/graphs and quality metrics with Detail business requirement documents to facilitate change in the current system by interacting with the users.
• Developed the Use Cases, state charts and other design artifacts, participated in sprint planning meetings to commit requirements for the sprint backlog.
• Tested the data converted from legacy (IMS/CASE) application to Guidewire Policy Center and Guidewire Billing Center, validating the conversion, documenting and resolving data conversion issues.
• Worked on documentation of online web-portal used for submitting new business Application, Policy change, pay online, submit claims and Express Apps
• Worked on Guidewire's UI testing in Policy Center and Billing Center Screens for Personal lines business Defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics.
• Evaluated internal procedures and participated in the sprint retrospective meetings, identified potential items which can be added to the product and sprint backlogs.
• Followed Agile methodology to monitor the progress and reported the status on a daily and weekly basis, Facilitated project meetings with the client and the technical team
• Executed the writing of accurate, detailed instructions and mapping of legacy system forms to new system equivalent forms.
• Responsible for managing the entire requirements gathering and analysis effort, Documents, Policy Hold and Suspense Payment in the Billing Center.
• Led requirement gathering elicitation through open-ended discussions, brainstorming, and prototyping for the development and implementation of a new Guidewire PolicyCenter suite.
• Collaborated with the architects and the business to develop both high-level and detailed application architecture. Address issues and constraints to the project
• Worked on New Business, Policy change, Reinstatement, PC to CC integration, New Business DEC package, Policy
• Involved in the UAT Testing for Guidewire policy/billing centers during the production run, Provided QA support of interface between legacy system and new GuideWire system.
• Involved in Functional & Regression testing the Personal Lines application to create policies and perform all policy jobs.
• Worked on Business analysis, ambiguity analysis on Software Requirements Specifications (SRS), test scenario design, test case / use case design, peer review, test execution, build regression, bug detection, fix verification, interface testing, deployment to UAT, Quality Center completion sign-off.
• Performed analytical research to identify and resolve routine data issues impacting data providers and products and services.
• Facilitated defect management meetings and test execution status meetings.
• Assisted in creating the project templates (PDD - Project Definition Documents) for Use case specification, Change request form, functional specification documents and Business Requirement documents and Defect status form
• Analyzed policy output to ensure compliance with forms filings, Planned and detailed the automation of financial reports generation for use by sales teams

Confidential, Gainesville, FL

Business Analyst

Responsibilities:

• Coordinated with offshore team for End-to-end verification of Duck Creek User Interface of personal lines Policy and Billing for Auto, Cycle and Umbrella.
• Collected requirements via JAD sessions, wrote requirements, got end user approval, created new workflows, assisted QA in test case creation and created change management control documentation to move changes to production.
• Worked with the Property underwriters to issue policies, prepare new/ renewal slips, Icerts and policy information for underwriting review and evaluation for quotations and binders.
• Elicited requirements from insurance clients, using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task and workflow analysis.
• Worked with Duck Creek User Interface including Duck Creek Billing and Policy administration Dashboard, Account Home, Policy Summary, etc, Worked on Conversion policies from Mainframe to Duck creek.
• Worked with the Duck Creek Policy to manage the entire policy lifecycle and responded to the new product demands.
• Assisted QA Tester for User acceptance testing (UAT) and Documented configuration plans in Plan admin loader.
• Performed claim related functions critical to the claim handler such as registering the claim and resolving any system problems a claim professional may have related to a specific claim.
• Analyzed, prioritized, tested, and implemented various changes needed for Commercial Lines BOP, CPP and Commercial Auto lines of business.
• Preparation of Duck-creek detail requirement docs, Screen field Design Doc, Preparation of Application Workflow.
• Worked with property and casualty insurance products along with loss prevention as well as risk and disability management services.
• Utilized business communication principles, software development methodologies, work flows and business processes.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Analyzed standard industry practices of back-office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Worked on to create an application for Casualty Insurance application (Automobile Insurance).
• Conducted controlled brainstorming sessions with project focus groups and documented business requirements with wireframes and mockups to explain in detail the business implications and impacts.
• Created business requirements that implemented a variety of enhancements to PAS, systems etc Collected requirements via JAD sessions, wrote requirements, got end user approval, assisted QA in test case creation and created change management control documentation to move changes to production andUpdated tickets in SharePoint.
• Extensively used Borland's Silk Central for defect management that included bug tracking, review, assignment and reporting
• Worked on the Commercial General Liability, Property lines of business (including small package policies) for the Duck Creek Policy Administration System using the Agile Software Methodology.