OBJECTIVE

• Possess high - caliber presentation, Client Interaction, requirement gathering and analysis skills. Detail-oriented, organized and efficient Business Analyst seeking a position to utilize my knowledge and experience in a position offering opportunities for professional contribution and growth.

SUMMARY

• Business Analyst with over 7 years of experience in the insurance (Life, Property & Casualty) finance and mortgage domain.
• Hands on experience with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and database/data warehouse experience.
• Experience in Insurance suites systems such as Guidewire and Duck Creek.
• Experience in Policy Administration Systems, Claims Systems and Billing Systems.
• Strong knowledge in Project Planning, Project Design, creating functional specifications and data flow diagrams.
• Worked on Insurance tools like Guidewire 7.0 (Policy center, Claim center and Billing center) and Duck Creek.
• Strong knowledge of project management skills such as time estimation, task identification, and scope management.
• Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Water Fall, Agile, Scrum and RUP.
• Ample experience in using Joint Requirement Planning (JRP) and Joint Application Deployment (JAD) sessions for gathering requirements and brainstorm ideas.
• Strong experience in working in key phases of the Software Development Life Cycle (SDLC) such as the Planning, Design, Analysis, Development and Testing for the software/system development process.
• Experience in developing strategies for Extraction, Transformation, Loading (ETL) data from various sources into Data Warehouse and Data Marts while ensuring data quality and integrity.
• Expertise in preparing Business Requirement Document (BRD), Use Case Specifications and Functional Specifications.
• Well acquainted with Workflows and Unified Modeling Language (UML) diagrams such as, Use case diagrams, Activity Diagrams and Sequence Diagrams.
• Experience in Business Intelligence, Data analysis, Data mapping, and Data Migration
• Used Joint Requirement Planning (JRP) & Joint Application Development (JAD) sessions to converge early toward a design acceptable to customer & feasible for developers & to limit a project’s exposure to change.
• Experienced in multiple Software Development Lifecycle Methodologies such as Waterfall, Agile, SCRUM and Rational Unified Process.
• Participated in multiple IT development projects as a business analyst using both ITIL (waterfall approach) and Agile (daily scrums) writing business requirements and acting as a liaison between business managers and IT development teams.
• Advanced Business writing skills in writing business requirements document, Use Case specifications, functional specifications, systems design specifications, system requirements specifications.
• Proficient in writing test cases and test scripts and executing tests.
• Compelling Multi-Tasking and organizational ability, with the capability to develop and implement strategies.
• Ability to work cohesively with all Stakeholders to formulate Functional models and prototypes to meet stakeholder expectations, and Workflow optimization
• Excellent Communication and interpersonal skills, capable of acting as the arbiter between client and developer with respect to project implementation.
• Extensive experience working with end users to answer their questions and gather feedback for requirements during certain phases of project. Expertise in handling workload for multiple projects.
• Self-motivated, adaptive and able to work in a team or independently in a deadline-driven environment
• Expertise and extensive knowledge of Loan Origination, Loan Pricing, Underwriting, and Closing.
• Well versed in various types of loans: FHA, FRM, ARM, Balloon Mortgage etc.
• Knowledge of Mortgage & Loan glossary terms such as Mortgage Point, HARP, Appraisal, Deed, HUD, Lien etc.
• Experience working on LoanServ for Loan Integration with other systems. Expertise in working on integration between LoanServ and in-house systems.

TECHNICAL SKILLS

Methodologies: Scrum, RUP, Waterfall, Agile

Management Tools: Quality Center (ALM), Rational Requisite Pro, SharePoint, RTC

Operating System: Windows XP/Vista/7/8, Unix

Databases: MS SQL Server, MS Access, Oracle

Knowledge: BABOK, Agile Extension to BABOK, ETL

PROFESSIONAL EXPERIENCE

Confidential, Mineola, NY

Sr Business Analyst

Responsibilities:

• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
• Drafted Functional requirement specifications (FRS) demonstrating current process and modified procedures for application entry, manual and auto rating processes for various entities to be insured.
• Created product related presentations, product related presentations, and prepared the demo scripts to be presented to the client.
• Interacted with SME's from the Underwriting team to validate business rules and setting up edit checks for these rules in the applications.
• Gathered requirements to implement rules based environment for calculation of discounts and surcharges that would be expanded based on future needs.
• Responsible for identifying and documenting business rules and creating detailed Use Cases.
• Used Guidewire for Claim Center (claim lifecycle), Policy Center (policy lifecycle), and Billing Center (invoicing and payment lifecycle).
• Used XML Spy to generate request XML and format response XML as per predefined schema
• Created HTML Mock-up screens & Prototypes to obtain user feedback on implementation of key requirements.
• Evaluated user request for new or modified program to determine feasibility, cost and time required, compatibility with current system and system abilities.
• Followed ITIL methodology to improve the quality and reduce defects
• Documented and consulted with users to identify current operating procedures and clarify program objectives.
• Worked closely with the software design team and product managers to analyze and identify system requirements and produce system specification documents from resulting requirements.
• Created risk and issue logs and escalated critical breakpoints. Used Rational Clear Quest for tracking issues.
• Used Guidewire to upgrade the current Claim system to track the claim of the policyholders and third party applications
• Worked closely with stakeholders and SME’s for requirements gathering.
• Developed user manuals, presentations and manuals as per project specifications and timelines, installation and operational procedures.
• Worked with software development team in using Agile-Scrum, in addition to educating upper management in order to champion the use of Agile/Scrum effectively
• Provide customer service and support for Property & Casualty (P&C) risk management needs.
• Supervised regular status meetings and supply appropriate management reporting.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology
• Handled several projects through the entire life cycle, including initial research, specification, resource planning, milestone tracking, development, testing, and implementation.
• Prepare and deliver high quality presentations about trading products and the solutions that can be provided with an aim to close a sale, retain a client, maintain or expand the use of a product and ultimately grow revenue.
• Conduct workflow analysis of internal trading systems market data, connectivity, and order execution needs, as well as Used Guidewire policy center for all policy transactions
• Maintaining quality levels with the use of agile development practices such as automated testing, continuous integration, and refactoring, in addition to regression testing

Environment: JIRA, Agile - SCRUM, Sharepoint, SOA, Windows 2000, ITIL, Enterprise architect, Requisite Pro, Agile, MS Visio, MS Project Professional, Guidewire

Confidential, Worcester, MA

Business System Analyst

Responsibilities:

• Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Worked on implementation and Guidewire suite integration; PolicyCenter and BillingCenter with interfaces to all related systems.
• Compared Mainframe Output with Dragon Output for both Home owner and Auto Insurance.
• Writing user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire Policy Center for Personal Auto LOB.
• Implemented ITIL Service Lifecycle methodology and best practices aligning IT services with the needs of the business. Designed and wrote technical documentation to enable adoption and usability.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool, Which was used to map these fields from XML ACORD to Guidewire Policy Center.Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Conducted and participated in the JAD session with the SME’s and project team members.
• Supported different lines of businesses like Personal Auto and Home owners.
• Managed all the project lifecycle using RUP. Created the rules engine and the laid down the guideline for the smooth flow of the different project elements. The project involved parallel design, development, test case development and testing.
• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios. Modeling of the business and application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Responsible for Documentation in each phase of RUP Methodology, Risk Assessment, and Validation & Verification process.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Developed Billing Center - Policy Center User Stories for various work products
• Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policy center and Payment manager in Guidewire application based on the business requirements.
• GuideWire Claim Center is the project which was undertaken to upgrade the current Claim System to track its claim.
• Worked on new policy administration, billing and claims platform for its homeowners business Worked on Guidewire Insurance Suite applications
• Created Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest and Configuration Management and Version Control using Rational Clear Case.
• Created exceptions report which were then submitted to project lead and stakeholders on a regular basis.
• Participated in the data conversion to a third party vendor completed within schedule and budget.
• Worked with the development team to make sure that they understood the user requirements and that the system developed met those requirements.
• Participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Involved in the development of Test Plans, Test Cases and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.

Environment: Guidewire, Claims, Policy center, ITIL, Auto/Home Owner Insurance, Windows 7, MS-Visio, Requisite Pro, EXCEL, RUP, UML, DB2, TOAD

Confidential, TX

Business Analyst

Responsibilities:

• Supported the re-design of the Mortgage Asset Management System.
• Conducted interviews with key business users to collect requirement and business process information for the loan process including set-up Account Information, New Loan set-up, Escrow Analysis, the Appraisal, Credit, income and Title functionalities
• Facilitated JAD sessions with business stakeholders for business process understanding and to gather business requirements.
• Participated in brainstorming sessions and walkthroughs with subject matter experts (SME).
• Converted business requirements into technical details by creating Functional Specifications Documents
• Managed requirement changes by monitoring Version Control.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Developed business requirement specification documents as well as high-level project plan.
• Comprehensively worked with requirement gathering for Enterprise reporting system using RequisitePro
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, process and revenue streams
• Worked extensively with marketing team and sales brokers to understand client requirements in depth
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle

Environment: UML, Visio, Visual Basic, MS Office Suite, QTP, Windows, .NET and UNIX.

Confidential, Louisville, KY

Business Systems Analyst

Responsibilities:

• Primary responsibilities were to act as liaison between the business and the development teams to improve the proprietary mortgage application process software in following areas:
• Mortgage application process.
• Underwriting work flow.
• Loan approval and sanctioning.
• Acted as SME in Mortgage Processing work flow to provide expertise in the analysis, design and improvement of the software.
• Worked with Process team on designing work flows for different business procedures and user roles based on the business objectives and also helped in finding workarounds whenever needed.
• Analyzed design documents and developed Test plans, Test scripts/scenarios and Use case for each release and User Acceptance Testing (UAT) to improve the overall quality of application.
• Documented Business Requirement Document (BRD) and Functional Specification Document (FSD) for various loan product requirements.
• Conducted daily meetings, participated and facilitated the meetings.
• Facilitated collection of Functional Requirements from system users, and prepared Business and Technical Requirement Specification documents.
• Used Quality Center (ALM) for Requirements Management & to build the Requirements Traceability Matrix.
• Assisted in Data File Definitions and Data mapping activities for the data gathered during the process of development and implementation.
• Wrote SQL queries for data validation.

Confidential, Louisville, KY

Responsibilities:

• Employed aggressive sales and marketing techniques as a means of originating new home purchase and/or refinancing existing loans.
• Extended customer base by pursuing potential applicants through internet leads, direct mailers and word of mouth.
• Brokered loans to other mortgage companies for mortgages in other states outside of our predominant region and loans that would not qualify under our guidelines and parameters.
• Loan risk assessment. Analyzed customer information by evaluating credibility and income profile and overall risk of the borrower.
• Identifying and creating competitive loan structures meeting our clients’ needs and goals.
• Responsible for personally handling primary loan data collection, verification and processing and accountability on up-to-date forms required from various entities such as applicants’ and their employer, landlord/current mortgagee, Title company, Appraiser, Underwriters, Real Estate agents and Real Estate Attorneys on a daily basis.
• Collaborated with stakeholders to process and close loans on tight timelines.
• Processed up to 9 simultaneous working loans in a 30 day period, while maintaining clients’ trust and ensuring stellar customer service.
• Contributed to the development of a proprietary database containing over 40,000 client records.
• Delivered presentations to the customer outlining the features and benefits of the new Housing Loan and Mortgage programs.
• Utilized processes surrounding the effective use of Customer Response Software to expedite loan processing functions as per company policy.
• Generated a total volume of $5.8 million in loan volume over a period of approximately 2 years.
• Received Mortgage Banker of the Month for generating highest volume for 02/06 and 10/06.
• Adhered to an ethical work philosophy that delivered quality products and services by performing due diligence in the tasks at hand and establishing and maintaining trust with clients.