SUMMARY

• Around SEVEN years of experience in the areas of Banking, e-Commerce, Retail industry, Insurance and Consumer Products.
• Extensive experience in Requirements Gathering, Requirements Management, creating Business and Functional Requirements.
• Well versed in Business Process Modeling, Business Analysis, Workflow Design/ Analysis, JAD/RAD Sessions, Status and Checkpoint Meetings, Gap Analysis, Process Efficiency, Data Analysis and mapping, Change/Release Management and Change Request processes.
• Proficient in developing Use Case, Analysis, Design and Implementation Models, Use Case and Swim Lane Diagrams based on UML Methodology using MS Visio and Rational Rose. Experience working with Content Management and web site development using Drupal and CSS.
• Significant experience in various testing methodologies and defect management tools.
• Experience working with PLM, SDLC, RUP, Agile and Waterfall methodologies.
• Excellent Analytical and Process Management skills with the ability to multi-task, prioritize and manage complex initiatives.
• Excellent Communication and Interpersonal Skills with the ability to quickly adapt across various industries, domains and diversified work cultures.
• Good documentation skills with extensive experience in the following BRD, FRD, SRS, Used Case Documents, Test Plans, Test Cases, GAP Analysis Reports, RFP, SOW, SOP User Guides.
• Able to effectively converse, relate and liaise with multifunctional teams, including business owner, stake holders, mangers, architects, developers and testers at all levels.
• Focused troubleshooter and a team player with excellent interpersonal and communication skills. Ability to work cohesively with developers, other team members, and testers.
• Participation in UAT for final delivery and sign off. Responding to RFP and RFI in an integration product environment for end-to-end solution offering.
• Act as the primary interface between business unit end users, application development teams and infrastructure management teams.

EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Facilitated interviews with product team to gather requirements. Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings. Involved in UI enhancement and made Wireframes and Screen Mockups / Definitions and Dependencies using Excel.
• Conducted walkthroughs with the development team to have a deeper understanding of the requirements. Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using SnagIT and Microsoft Visio.
• Follow up with the developers for change management when required.

Manager

Responsibilities:

• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using SnagIT and Microsoft Visio. Analyzed, prioritized and managed the requirements using Jama Contour.
• Conducted JAD sessions with Product team, SME for open and pending issues and participated in the identification, understanding and documentation of business requirements. Acted as a liaison between technical team and business team to accomplish application enhancement and production.

Confidential

Responsibilities:

• Coordinating with the development team to evaluate technical feasibility of implementing a solution and developing a prototype using fundamental paper prototyping methods.
• Designing workflow diagrams, wireframes and mockups using Axure and SnagIT to effectively communicate ideas and illustrate scenarios. Understanding the user requirements through conducting interviews and ethnographic research.

Confidential

Business Analyst

Responsibilities:

• Created logical data models to define business and project requirements of customer management and pipe sales quoting system. Gathered, analyzed, and documented, communicated requirements for logical data modeling in the system including narratives, data flow diagrams and functional decomposition diagrams.
• Created requirements matrix and tracked solution validation to requirements matrix. Managed requirements prioritization and requirements change process.
• Organized requirements for customer statement, invoice and ticket system with use cases and UML classes.
• Developed feasibility analysis and project risk analysis. Wrote a use cases description Including preconditions, post conditions, assumptions, and scenarios. Analyzed stakeholders.
• Employed use cases to develop requirements with stakeholders and write pseudo code for system. Developed testing scripts with stakeholders.
• Worked in team to organize requirements for tax payment management system. Conducted formal stakeholder analysis. Used interview process with key stakeholders to deliver high level business requirements documentation.
• Facilitated JAD with broad stakeholder participation. Examined in-house development, out-sourced development of stand-alone and existing ERP systems and COTS commercial off-the-shelf system.
• Identified stakeholders and facilitated JAD for Web Time Entry system for 260 plants in US and Canada.
• Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of system. Developed specifications for upgrade from manual time entry to Kronos clocks.

Confidential

Business Analyst Topaz Shared Services

Responsibilities:

• Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts.
• Created Process Workflow Diagrams using MS Visio and Managed Requirements using MKS Integrity.
• Conducted detailed and comprehensive business analysis by constantly working with the Business Users, Solution Engineers, Developers and Testers, Management, Deployment and Support Staff in order to determine High Level and Low Level artifacts.
• Acted as liaison between development team, testing team and Business SMEs to generate and standardize Functional requirements specification documents, Use cases.
• Converted Business requirements into Functional requirements so that designers and developers can understand.
• Involved in Gap analysis of As-Is and To-Be Processes within the organization.
• Created Requirements Change Report on a weekly basis and Requirements Traceability Matrix RTM
• Assisted development team with design and testing efforts and assisted them on resolving the reported bugs and various technical issues.
• Participated in the team meetings to discuss the issues arising out of testing. Reported weekly and monthly project status updates to project manager and senior management.

Confidential

Role: Manager UI Content

Responsibilities:

• Led/facilitated white boarding sessions to gather and document requirements.
• Led/facilitated design sessions with end users.
• Involved in understanding the product related requirements for the purpose of designing page layouts.
• Re-designed site architecture and navigational systems with regard to new content.
• Drove the look and feel working with graphic artists and designers.
• Coordinated project tasks related to multiple platforms: Microsoft Windows, UNIX, Linux, Mainframe.
• Reported status of multiple projects to management and to internal clients and business users.
• Worked with other departments such as Network Operations, Desktop Support, and System Admins to coordinate work which is distributed across multiple teams.