RELEVENT PROFESSIONAL EXPERIENCE

SENIOR CONSULTANT,

CONFIDENTIAL

• Critical Thinking Teamwork: Analyzed course needs developing questions to gather granular details. Facilitated working sessions with Process Engineers and Subject Matter Experts to clarify and document process changes and systems functionality. Coordinated with a Graphic Designer to create visual learning aids.
• Instructional Design: Reviewed and analyzed systems documentation, current processes and future processes to form the basic course framework. Created clear and informative in-person and web-based course content to convey complex concepts. Structured content, visual aids and assessments for student learning. Integrated peer-reviewed recommendations. Revised and rewrote content shaping it for learning needs.

Key Accomplishment

Created comprehensive training courses for instructor-led and web-based delivery to enhance knowledge of business processes and procedures impacted by the implementation of an integrated workplace management system.

ANALYST, Accenture,

CONFIDENTIAL

• Problem Solving: Led meetings with clients and performed research of industry best practices to determine how to improve project governance. Flowcharted existing and recommended governance processes and revised documentation. Presented the improved process and documentation to the client. Facilitated the project's conversion to the improved governance process.
• Project Coordination: Developed and maintained project documentation including Project Plan, Change Control Log, Governance Team Charter, Action Item/Issue/Risk Log, and Meeting Minutes.
• Project Control: Managed the intake process for subcontracted call center resources. Performed quality review of security documentation to verify validity and completeness. Presented complete, valid documentation packages to the client sponsor for decisions and signatures. Reported decisions to subcontractor managers.
• Reporting: Gathered and maintained data from MS Excel spreadsheets. Facilitated remote meetings with client sponsor to provide status of resource ramp-up.
• Training Coordination: Worked with the client sponsor to determine the training requirement for project resources. Organized logistics to facilitate remote training for more than 70 employees. Gathered and analyzed data to verify contract compliance.
• Functional Design Testing: Analyzed functional requirements to create design documentation. Developed and executed test cases and scripts to validate conformity to requirements.
• Detail Oriented: Wrote and edited the testing plan denoting technology resources and personnel requirements developed the project plan to provide a timeline for the completion of all testing phase activities.
• Management Skills: Facilitated an orientation to acclimate several resources to the project environment. Trained unseasoned resources to client standard in the testing approach and goals. Provided direction and support to team personnel.
• Teamwork: Served as the point of contact and liaison for the client and developers relaying defects and testing status. Convened a multifunctional team to analyze and correct a discrepancy between design documentation and code.
• Effective Communication Client Relations: Presented daily status updates to project team leadership using Rational TestManager and ClearQuest reports. Led formal post-test meetings with client audiences to present testing effort results.

Key Accomplishments

• Revised a client's change control governance process transitioning to a stage-gate format standardizing request outcomes, expediting the change request adjudication process, and improving transparency during a major IT infrastructure improvement effort.
• Created an environment to effectively manage the program and its changing priorities while maintaining control, information flow, and schedule.
• Successfully managed the personnel ramp-up effort helping to triple the number of resources devoted to a significant Federal oversight initiative.
• Created design documentation and test scripts in support of a computer-based international mail dispatch system implementation.
• Directed completion of quality assurance testing efforts functional, customer acceptance, and regression supporting several web application implementations to expedite the client's service modernization effort on time and budget.

BUSINESS ANALYST, Diamond Management Technology Consultants,

CONFIDENTIAL

• Hired to provide business analysis and project coordination consulting services in the commercial and municipal public sectors.
• Team Player: Gathered status reports and analyzed information to create the weekly project dashboard. Gathered organizational structure and personnel information to determine potential meetings.
• Effective Communication: Liaised between the client and developer facilitating the discussion of client concerns.

Key Accomplishments

Managed the metrics reporting function for the Project Management Office detailing progress of a major website development effort.

ADDITIONAL PROFESSIONAL EXPERIENCE

COMMERCIAL REAL ESTATE RESEARCH ASSOCIATE

CONFIDENTIAL

• Initiated spontaneous contact with commercial property owners and manager to resolve data issues and improve information accuracy.
• Facilitated teleconferences with property owners and managers to improve user engagement.

SOFTWARE KNOWLEDGE

• MS Word Excel PowerPoint Access Visio RequisitePro ClearQuest TestManager Java C
• Visual Basic SQL