BUSINESS ANALYST / FINANCIAL ANALYST

An experienced IT Leader with drive and a proven track record for delivering results in a large - scale technology environment. IT management professional with 20 years of progressive experience in information systems management and IT service delivery results-driven, high-energy, pragmatic implementer with a track record of developing strong business relationships demonstrate the ability to successfully function in a collaborative, yet challenging environment have strong analytical, problem-solving and decision-making abilities and possess the ability and desire to take on new responsibilities.

CORE COMPETENCIES

• Spearheaded infrastructure refinements that allowed business expansion to accommodate personalized service for 100's of clients.
• Identified need for formal structure to support software product and end users at all levels of understanding. Planned, strategized and allocated financial and team resources to establish core Telesales Centers offering multi-level support capabilities
• Instrumental figure in building standard operating procedures for major leasing company that generated several million dollars of positive cash flow.
• Reduced cost 5 million per year by developing a new application and procedure that saved sales reps 40 hours per month
• Travel Consultant with Global Travel International
• Created a technically competent, energized team of developers, QA experts and implementation technicians by eliciting feedback, creating incentives for excellence and encouraging participation in all project phases
• Responsible for people development, personnel performance issues, appraisal feedback and performance management for teams
• Led, influenced, and developed partnerships
• Identify emerging technologies, formulated future visions, designed systems, planned and scheduled software implementations and rolled out product on time and on budget across 100s of sites nation-wide
• Managed consultants updating software through web-enabled applications obtained user requirements and directed software certification process
• Ensure integrity, reliability, and security of systems
• Full Software Development Life Cycle / JAD Sarbanes-Oxley Compliance
• Object Oriented Design / Database Design Business Analysis / UML
• Software Architecture/Deployment Project Management / ITIL
• Business/Project Strategy Direction Quality Performance Management
• Crisis Risk Management Team Development/Motivation
• Recruitment/Deployment Policy Design/Development
• User-Requirement Consulting 3rd Party Client Relationship Management
• Languages: Visual Basic, VB Script, HTML, Java, JavaScript, and ASP
• Databases: Relational databases, SQL, Access, Oracle
• Platforms: Windows NT/2000/XP, SQL/WINS Server, Active Directory, Exchange Server 2003, .Net
• Applications: MS Office, Project, Visio SharePoint, Lotus Notes, Crystal Reports, Oracle, SAP, Bus. Objects, ReqPro, Clear Case, ReqWeb, Clear Quest, Rational Manual Tester
• Networking: LAN/WAN, VPN, Citrix, PBX, and DHCP

Professor of On-Line Studies in IT, Management, and Business

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Business Analyst / System Consultant Analyst

Confidential

• Performs detailed gap analysis between client requirements and base system design Translate business requirements to technical requirements Work with businesses to identify strengths and weaknesses Assist end user and provide support and training
• Edit requirements, specifications, business processes to recommend solutions Lead, gather, develop, coordinate, and maintain business requirements for various projects Serves as liaison between the customer and development team. Drives definition of customer business requirements. Advise on risks, options, cost benefit analysis, and impact on other business processes Develop and manage user acceptance criteria and defined and designed business processes Analyze, evaluate, implement, and maintain systems developed with outside vendors Assist in establishing end user training and produced ad hoc reports as needed Assist with managing client expectations provides clear, concise and timely communication and support to customers Ensures that project deliverables conform to QA and contractual requirements and that all standards are met Provides issue resolution recommendations to project managers. Ensures regular and effective communications of issues and corrective actions between teams. Coordinate multi system solutions for seamless handoff to vendors Stay current with industry standards to solve business problems and negotiate technical and non-technical solutions Work with team to identify root cause and solution Assists with development of System Test Plan and develops system test cases, scripts and system test data. Assists with development of Knowledge Transfer Plan and develops and delivers knowledge transfer deliverables.

Corporate Manager, Business Analysis

CONFIDENTIAL

• Multifaceted role driving strategic technological and business expansion enhancements, while simultaneously project managing software development, deployment, system implementation and rollout for 100s of clients. Major catalyst for infrastructure improvements.
• Managed group of Project Managers on various projects. Kept project plans on track and monitored software life cycle of project. Performed Project Management duties including the Full Software Development Lifecycle activities. Devised project scope, milestones, plans and estimates assessed risk, sought and analyzed technical solutions in collaboration with team and successfully delivered projects despite changing needs, staff and company priorities. Managed IT Architecture, Infrastructure, Master Data and Data Warehousing functions. Coordinated off shore services and supported Supply Chain and Business Intelligence activities. Pioneered design and rollout of Kiosk monitoring and reporting that increased Kiosk servicing by 90 .

Corporate System Analyst

Designed, built and deployed the first Forecasting system based on Oracle tables, VB, ASP, HTML and Access which increased the efficiently and accuracy of forecasting and sales reporting by 75 . Assist with the estimation of projects. Improved across the board understanding between the client and team members by 40 by creating detailed technical design documents illustrating business processes and system environments. Established communications by planning a series of status meeting. Delivered quality, functionally rich programs through absolute commitment to quality management procedures and objectives.

Corporate Business Analyst

Achieved Bronze level recognition for Consumer Imaging Excellent Award in 2001. Worked with PM to develop project acuities and work plans. Assist in the collection of data requirements. Eliminated system design errors, developing test plans as an ongoing necessity through to project rollout and implementation phases. Introduced Business Function Mapping. Integrated clients' business functions with product capability assuring expectations. Conceptualized and implemented training programs for 100's of employees nationwide and increased productivity by 45 .

Career Note

Additional excellent experience as Business / Sales Analyst Consultant, Sales Tracking / Reporting, General Electric Romac International . Director, IT Technology / Assistant Controller, EAR Enterprises. Senior Financial Analyst, Global Advertising Forecasts / Budgets, American Express, Regional Manager of Audits, Mergers and Acquisitions, Penske Truck Leasing. Details upon request.